-
Incident Manager
4 weeks ago
EPITEC Chicago, United StatesEpitec · POSITION: · Incident Manager · JOB TYPE: · W2, 7 month contract; possibility of converting · LOCATION: · Chicago, IL · JOB SUMMARY FOR INCIDENT MANAGER: · We are seeking a Incident Management PM to join or leading client's team. · Pay Range: $67- $72/hour · RESPONSIBILIT ...
-
Manager, Incident Handling
5 days ago
Allstate Chicago, United StatesThe world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team. You'll have opportunities to take risks, c ...
-
Manager, Incident Handling
2 days ago
Allstate Insurance Company Chicago, United StatesThe world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team. You'll have opportunities to take risks, c ...
-
Incident Manager
4 weeks ago
EPITEC Chicago, United StatesEpitec · POSITION: · Incident Manager · JOB TYPE: · W2, 7 month contract; possibility of converting · LOCATION: · Chicago, IL · JOB SUMMARY FOR INCIDENT MANAGER: · We are seeking a Incident Management PM to join or leading client's team. · Pay Range: $67- $72/hour · RES ...
-
Northern Trust Chicago, United StatesSenior Consultant, Incident Managment and Operational Resiliency page is loaded · Senior Consultant, Incident Managment and Operational Resiliency · Apply · locations · Chicago, IL · time type · Full time · posted on · Posted Yesterday · job requisition id · R124634 · ...
-
Business Incident Project Manager
3 weeks ago
TEKsystems Chicago, United StatesPrincipal role is managing incidents as part of the Incident Management team in Wealth Management. Provides guidance to others and where necessary, will consult with Wealth Management and the Incident Management Manager(s) as a liaison with Executives. Solves complex issues and w ...
-
Guidehouse Chicago, United StatesJob Family: · IT Cyber Security · Travel Required: · Up to 10% · Clearance Required: · None · What You Will Do: · Our Security Incident Management Technical Sr. Analyst - Amazon Web Services (AWS) is a member of a service team with upwards of four (4) personnel within the ...
-
Kraft Heinz Chicago, United States Full timeDescription & Requirements · We have an outstanding opportunity for a Manager - IT Service Delivery Management - Incident Management at Kraft Heinz. Join our globally recognized organization as we disrupt the food industry and drive innovation. As a Manager, you will play a key r ...
-
Northern Trust Chicago, United StatesAbout Northern Trust: · Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. · Northern Trust is proud to provide innovative financial services and guidance to the world's most suc ...
-
Senior Manager Incident Management
5 days ago
BMO Financial Group Chicago Heights, United StatesMonitors, restores service, changes, supports and handles day-to-day activities 7/24/365 required to run the mission critical Information Security systems for BMO. Provides responsive customer service in support of cyber security. · + Fosters a culture aligned to BMO purpose, va ...
-
Senior Manager Incident Management
2 days ago
Bank of Montreal Chicago Heights, United StatesApplication Deadline: · 07/30/2024 · Address: · 1630 Chicago Road · Job Family Group: · Technology · Monitors, restores service, changes, supports and handles day-to-day activities 7/24/365 required to run the mission critical Information Security systems for BMO. Provides ...
-
Senior Manager Incident Management
4 days ago
Bank of Montreal Chicago Heights, United StatesApplication Deadline:07/30/2024 Address:1630 Chicago Road. Job Family Group:Technology. Monitors, restores service, changes, supports and handles day-to-day activities 7/24/365 required to run the mission critical Information Security systems for BMO Management, Manager, Operatio ...
-
SR Major Incident Manager II
1 week ago
CDW Lincolnshire, United States· Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We're also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and p ...
-
Associate, IT Incident
2 weeks ago
ABN AMRO Clearing USA LLC Chicago, United StatesWinner of Built In's 2024 Best Places to Work · About ABN AMRO Clearing USA LLC · ABN AMRO Clearing USA LLC (AAC-USA) is a subsidiary of ABN AMRO Clearing Bank N.V. We are a global clearing firm that provides an integrated suite of financial services to professional trading parti ...
-
Cyber Security Engineer
1 week ago
Atlantic Partners Corporation Chicago, United StatesAn Asset Management firm is seeking a SR. Cyber Security Engineer . This role will focus on planning, designing and executing security-related projects, processes and procedures in a Microsoft-oriented environment. Areas of focus for this position will include managing the Micros ...
-
Onsite IT Support
4 days ago
e-Frontiers Chicago, United StatesRole Outline · To provide first level support through call logging software and/or on-site and handling incidents or service requests using the incident management system and request fulfilment processes. · Responsibilities · On-Site Technical Support: Serve as the primary tec ...
-
Associate Principal/Cybersecurity
5 days ago
Charles River Associates Chicago, United StatesAbout Charles River Associates · CRA is a leading global consulting firm that provides independent economic and financial analysis behind litigation matters, guides businesses through critical strategy and operational issues to become more profitable, and advises governments on t ...
-
DTI Chicago, United States Full time / ContractWHO WE ARE: · Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago's Loop. · WHAT WE DO: · We focus on providing delivery, staffing, and supported services such as enterprise integration/implem ...
-
Senior Site Reliability Engineer
3 weeks ago
Grindr Chicago, United StatesThis is a hybrid role based in our Chicago office and will require you to be in office Tuesdays and Thursdays. · What's so interesting about this role? · As we enter our second year as a public company, Grindr is building on the success we've had over our 15-year history in conn ...
-
Murex SME
1 day ago
Dexian Inc Chicago, United StatesMurex SMEs · We are building a team of Technical and Functional Murex Consultants responsible for enhancing and supporting current Murex Enterprise Risk Management implementation. The role will revolve around the support of the Murex application as well as application development ...
Sr. Technical Incident Manager - Chicago, United States - KPMG
Description
Business Title: Sr. Technical Incident Manager
Requisition Number:
Function: Business Support Services
Area of Interest:
State: IL
City: Chicago
Description:
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.
KPMG is currently seeking a Sr. Technical Incident Manager to join our Digital Nexus organization. This is a remote work opportunity.
Responsibilities:
Lead the entire incident management process and coordination of participating teams, from detection to resolution, including Major Incident response
Ensure the appropriate communications are sent to IT and business leadership, keeping them advised of the incident and business impact; post incident collaboration with business and technical leadership around measures to prevent recurrence and increase availability
Assess and identify opportunities in current incident management process to reduce false positives from monitoring alerts, balancing auto-ticketing, auto-resolution and manual intervention
Identify opportunities for automated incident resolution, assess financial viability/impact and participate in the development and testing of solutions
Drive IT Service Management requirements to the ServiceNow platform team around feature/functionality enhancements to more quickly identify user/business impact associated with Incidents and Changes, as well as improve the risk assessment for IT Change Approvals
Resolve complex problems with little or no guidance; research and promote specialized technical solutions independently
Qualifications:
Minimum eight years of recent experience supporting various infrastructure stacks, including application, hypervisor, compute, storage, Windows/Redhat Enterprise, networking supporting, multiple business applications and IT services
Bachelor's degree from an accredited college or university is preferred
Prior architecture experience around highly resilient applications and infrastructure solutions
Excellent verbal/written communication, organization and collaboration skills with all levels of the organization required
Experience working in a 24x7 IT operations environment; knowledge of Incident Management and other ITSM ITIL processes; strong technical background in a supporting discipline to analyze, design, test, document, and implement solutions for continuous availability; demonstrated experience with Service and Event Management tools; development experience preferred
ServiceNow experience for ITSM preferred, but equivalent experience in some ITSM SW suite; subject matter expertise in one or more technical disciplines: application, hypervisor, compute, storage, Windows/Redhat Enterprise, networking supporting, Cisco UCS, and backup
KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at 'Benefits & How We Work ) '.
Follow this link to obtain salary ranges by city outside of CA:
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link ( ) contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.
KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).
GL: 4
GF: 15310
