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    Showroom Manager - Los Angeles, United States - Ardmore Home Design, Inc.

    Ardmore Home Design, Inc.
    Ardmore Home Design, Inc. Los Angeles, United States

    3 weeks ago

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    Description

    About the Company

    Ardmore Home Design (AHD), founded in 2008, is a privately-owned, fast-paced, founder-led entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell and distribute luxury home décor to interior designers as well as boutique/luxury retailers globally. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials); Pigeon & Poodle (home and bath accessories); Blue Pheasant (handcrafted tabletop products) and Thucassi (artisanal candles and fragrances).

    Job Summary

    We are seeking a highly motivated Showroom Manager with a passion for creating memorable experiences for our design clients. This is an opportunity for those who thrive in a client-centric environment, see themselves as more than a sales professional but also as a true personal advisor. The ideal candidate is someone who can deliver exceptional customer service, has a strategic sales mindset, willingness to learn and a passion for forming meaningful relationships with designers and design-driven retailers. Additionally, we are looking for someone results-driven, with a proven track record of meeting and exceeding targets. We value individuals who are eager to contribute their creativity and skill set to the success and reputation of our luxury brand.

    Duties and Responsibilities:

    Sales Targets


    • Achieve or exceed monthly /annual established sales goals.


    • Report weekly activity. Include volume, requests made, trends, challenges, feedback and opportunities.


    • List items sold off the floor and collaborate with internal team about suggestions for replacements/re-orders.


    • Produce a monthly report covering objectives set, results achieved and sales performance, collating forward indicators. Accurately monitor, analyze and report sales patterns and trends.


    • Generate weekly call logs and establish customer list.

    Brand Ambassador


    • Educate customers about product design, inspiration, custom options, materials used and capabilities.


    • Maintain the striking visual appearance of the showroom by effectively executing merchandise plans and strategies.


    • Maintain company presence in design community through networking, joining organizations, and/or participating in and hosting to-the-trade events.


    • Share local press features with management and marketing teams.

    Develop and extend the customer account base through local marketing initiatives.

    Customer Service


    • Provide exceptional service to appointments and walk in traffic, building trust and reputation for superior client experiences.


    • Ensure an exceptional customer experience through management of all phases of sales transactions from qualifying the potential client, to design consultation, product selection, quote preparation, payment processing, and follow through of delivery and set-up.


    • Reflect positively the image and philosophy of the Ardmore Home Design brands.


    • Respond promptly to customer requests, liaising with customer service, account managers and the front office to provide quotes, sales orders and resolve queries.


    • Advise on natural variances, color and suitability.

    General Duties


    • Learn internal operating system to generate quotes, provide pricing, product availability and information.


    • Request and order necessary showroom supplies.


    • Liaise with trade people as needed. Co-operate with other showrooms as required.


    • Maintain good relations with building neighbors.


    • Update management with news and events within the building.


    • Perform additional administrative tasks as needed/required.

    Assist designers with moving and loading of quality product

    Human Resources


    • Open and close the showroom daily, covering in case of an absence or emergency.


    • Manage part time or full time staff.


    • Ensure individual and staff attendance.


    • Provide adequate cover for lunches/ holidays/sickness.


    • Assist in recruiting and training of new staff.


    • Plan and monitor employee development and training to achieve maximum performance, productivity and job satisfaction.


    • Maintain a safe and healthy working environment, ensuring all occupational and health and safety guidelines are met.

    Required Qualifications:

    College degree is preferred but not required

    Minimum of 5 years' experience in a similar role

    Proven management experience in leading, motivating, developing a team

    Knowledge of and relationships with design community

    High end customer service and luxury retail experience

    Ability to work in a fast paced environment and to multitask

    • savvy,
    • with ERP systems
    • level user of MS Excel, Word and PowerPoint
    • communicator both written and verbal
    • sales and customer satisfaction record
    • to receive and implement constructive criticism to continuously improve performance and achieve team objectives
    • a strong sense of ownership and accountability for tasks and responsibilities within their position
    • to lift up to 40 lbs.

    Core Competencies

    Determined and driven for results

    Highly organized and able to work in a busy retail environment

    Diligent and conscientious

    Analytical thinker with strong numerical abilities

    Team player/commitment to group goals

    Eye for colour and design

    Creative Innovator – committed to constant improvement

    Why AHD?

    We believe every employee should be rewarded fairly for a job well done As an AHD employee, you will enjoy comprehensive healthcare coverage including medical, vision and dental care. Your financial well-being will be supported through our 401(k) retirement investment plan. Moreover, we offer a challenging & rewarding professional work environment.

    The AHD total package includes:

    Medical

    Dental

    Vision

    401(k) Retirement with up to 6% employer contributions

    Paid Vacation Time

    Paid Holidays

    Consistent work/life balance

    Relaxed and collaborative work environment

    Amazing benefits and wellness programs

    Training and career development opportunities

    Compensation

    Starting annual salary: $85, ,000 plus commissions. Exact compensation may vary based on skills, experience, and location.

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