- Review and verify patient information on documentation received for each case.
- Scan in paperwork for cases received.
- Enter data on patient information sheet to CRM system.
- Provide daily email and phone support to our customers: physicians, clinics, medical staff and patients regarding products/services inquiries, tests results, service concerns or issues.
- Maintain client services quality control through communication and problem solving with our Labs, Sales team, and ordering clients/patients to ensure test order accuracy and prompt service delivery.
- Coordinate logistics for sample deliveries and pick-ups.
- Maintain strict confidentiality and adheres to all HIPAA guidelines/regulations.
- Document and maintain accurate records of verbal communication with customers: physician's offices, medical facilities, medical staff and patients.
- Coordinate with the sales team on enrolling and educating new clinics on the testing process and provide support to existing accounts.
- Document all feedback and suggestions from clients and sales representatives with the goal to make constant improvements to department and company practices in mind
- HS Diploma or AA/AS degree preferred.
- 0-2 years of experience of data entry and client support experience in healthcare industry.
- Experience with CRM systems; such as Sales Force or Siebel.
- Knowledge of PHI and HIPPA guidelines.
- Knowledge of medical terminology preferred
- Typing speed of at least 60 wpm.
- Excellent writing, verbal and interpersonal communication skills.
- Excellent project organization skills
- Ability to establish priorities, work independently, and proceed with objectives with no supervision.
- Ability to work collaboratively in cross-functional team environment.
- Ability to multi-task and handle deadlines.
- Ability to actively listen and anticipate customer needs
- Client Services Manager
-
Southern California Edison Rosemead, United States**Join the Clean Energy Revolution**: · Become a **Human Resources Service Center Associate Specialist** at Southern California Edison (SCE) and build a better tomorrow. In this job, you will analyze, process, and respond to requests for a range of employee and organization data ...
-
Ces - Client Services Specialist
1 day ago
Covanta Pasadena, United StatesWho we are · For more than 40 years, Covanta has been at the forefront of sustainable materials management, providing companies and communities world-class waste and resource solutions. · Through our diverse and scalable full-service capabilities, we're leading the charge to a ca ...
-
IT Service Desk Specialist
1 week ago
1st Century Bank Los Angeles, United States1st Century Bank, a division of MidFirst Bank, is a full service bank with a vision of unparalleled client service in Los Angeles. The Bank's core principles are flexibility, responsiveness, and the ability to create tailored solutions, coupled with its commitment to provide exce ...
-
Patient Services Specialist
1 week ago
Covenant Surgical Partners Los Angeles, United StatesDe La Pena Eye Group, a Covenant Physician Partner, is looking for a Fulltime Patient Services Specialist to join our busy and growing team in Los Angeles, CA. · Please note the pay range for this position is **$18-$22/hr**. · **About the Opportunity** · Working **Monday through ...
-
Resident Services Specialist
2 days ago
ES Ring Los Angeles, United StatesE&S Ring is a leading residential property management company with apartment communities located in some of the most desired neighborhoods across California. In addition to having our communities strategically positioned in the heart of these neighborhoods, we also have a long-st ...
-
On-site Service Specialist
1 week ago
Atriyo LLC Los Angeles, United States**Hi,** · **Role: On-Site Service Specialist** · **Job Type: Temp to Engage** · **Shift: 9:00am to 6:00 pm (Mon · - Fri)** · **Rate: $21/hr** · **Location: Century Park Suite 2300, Los Angeles, CA 90067** · **parking is available.** · **Summary** · Temp to Engage Must be vaccinat ...
-
On-site Service Specialist
1 week ago
Vminds Technologies Inc Los Angeles, United StatesSummary · Manager's Job Description: $21/hr Temp to Engage Must be vaccinated and show proof. · Looking for someone with an an open mind to learning systems and being trained, and able to work as a team. · On a daily basis They will be responsible for setting up conference rooms, ...
-
ZephyrTech Arcadia, United StatesAbout DUO Collection Import Sales Company mbH: · We are a steadily growing, well-established mid-sized furniture wholesaler in the market. As an owner-managed Asia importer, we work together with long-standing suppliers to develop office swivel chairs, gaming furniture, TV armcha ...
-
Mortgage Servicing Specialist
1 week ago
Royal Business Bank Los Angeles, United States**JOB SUMMARY** · **DUTIES** · - Perform mortgage loan portfolio servicing from new loan booking, processing transactions for mortgage loans, tracking insurance, property tax and rate changes through the life of the loan; · - Coordinate daily activities and functions of loan serv ...
-
Employee Services Specialist
1 day ago
Orange Lutheran High School Orange, United States*** · The Employee Services Specialist position is responsible for directing and planning the day-to-day operations of group benefits programs (group health, dental, vision, short-term and long-term disability, worker's compensation, life insurance, travel and accident plan, flex ...
-
Member Services Specialist
1 week ago
SchoolsFirst FCU Santa Ana, United StatesWe're always looking for diverse, talented, service-oriented people to join our exceptional team. · Member Services Specialist · Pay Range: · $ $41.25 · Scheduled Weekly Hours: · 40 · **What You'll Be Doing** · Relied upon as a branch specialist in the area of real estate, consum ...
-
Customer Service Specialist
1 week ago
Frazier Industrial Company Long Valley, United StatesCustomer Service Specialist · The Customer Service Specialist is a full-time role based at Frazier's corporate office in Long Valley, NJ. The role interacts with customers and prospects to provide information in response to inquiries about Frazier products and services. A primary ...
-
Customer Service Specialist
1 week ago
Mac Duggal Willowbrook, United StatesSince our inception in 1984, Mac Duggal has risen to become an illustrious name in the realm of women's fashion and evening wear, consistently adored by both discerning clientele and celebrity stylists alike. Our headquarters, situated just outside of Chicago, serve as the hub fo ...
-
Customer Service Specialist
1 week ago
AutoTrader Ontario, United StatesThe role of the Customer Support Specialist is to provide customer-focused day-to-day support to specific clients and dealer groups doing business with autoTrader. This role also serves as the internal primary point of contact between the customer and the autoTrader for specific ...
-
Client Service Specialist
1 week ago
CalPrivate Bank Beverly Hills, United States**CalPrivate Bank is an equal opportunity employer, committed to diversity, equity and inclusion.** · **Job Title - Client Services Specialist** · **Department - Beverly Hills Branch** · **Reports To - Client Services Manager** · **FLSA Status - Non-Exempt** · **Job Summary**: · ...
-
Client Services Specialist
1 day ago
Century Business Solutions Irvine, United StatesIn our **Client Services Specialist** role, you will provide support to customers by doing virtual demonstrations, installations, and troubleshooting of our software products.** Training is provided; however, good written, verbal communication skills and general computer skills a ...
-
Customer Service Specialist
3 days ago
FERRY INTERNATIONAL LLC Santa Ana, United StatesTomFerry is the #1 coaching company in real estate. Our mission is to raise the standards by creating success. That means we are super-focused on supporting our members, employees and partners to set big goals and do whatever it takes to achieve them. Of course, we are there ever ...
-
Career Service Specialist
1 week ago
Goodwill Southern California Pacoima, United StatesGoodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It's always a GOOD day in SoCa ...
-
Patient Services Specialist
4 days ago
Providence Santa Monica, United States**Description** · We are seeking a Registrar to be responsible for securing appropriate patient account reimbursement by obtaining complex demographic, insurance and medical information and ensuring this is documented timely and accurately. · Providence caregivers are not simply ...
-
Food Services Specialist
5 days ago
CITY OF BEVERLY HILLS Beverly Hills, United StatesPLEASE APPLY DIRECTLY ON OUR WEBSITE: · **Who We Are** · The City of Beverly Hills has a long-standing reputation for providing superior customer service to residents, businesses, and visitors. This characteristic, combined with outstanding staff in all departments, has been a ha ...
Client Services Specialist - El Monte, United States - FULGENT THERAPEUTICS LLC
Description
Job DetailsLevelEntryJob LocationFulgent 4399 El Monte - El Monte, CAPosition TypeFull TimeEducation LevelHigh SchoolDescriptionABOUT FULGENT:
Fulgent is a leader in genetic and genomic clinical testing, a publicly traded company located in Los Angeles, California. We are a technology-driven company with extensive academic/clinical experience and capabilities in Next Generation Sequencing and bioinformatics. This distinction has advanced us to the forefront of the rapidly advancing genetic and genomic testing industry.
Fulgent's unique chemistries and superior proprietary bioinformatics pipeline has propelled our explosive growth in recent years.
We offer the most expansive set of clinical genetic tests in the world, including 22,000+ single gene tests, 900+ preset panels, rearrangement testing, clinical exome/trios, whole exome/trios, whole genome and our All-in-One reflex test.
We are a CLIA and CAP accredited laboratory. Fulgent has state-of-the-art clinical, sequencing and bioinformatics tools, including the latest Illumina sequencers such as the NovaSeq.SUMMARY OF POSITION:
Fulgent Genetics is looking for good problem solvers who are also energetic, customer-oriented, and dependable to join our Client Services team.
You will be the hub across all departments:
clinical lab, R&D, sales, and insurance teams to coordinate prompt handling of orders, fulfillment, and test results. This is an exciting opportunity for both recent grads and career change candidates.
You will gain insights on all aspects of how a start-of-the-art genetic lab is run and how new products are developed.
You will learn first-hand from our professional cross-functional teams new discovery and testing processes.KEY JOB ELEMENTS:
QualificationsQUALIFICATIONS:
KNOWLEDGE / EXPERIENCE:
SKILLS:
Strong Office Suite skills:
Word and Excel.
ABILITIES:
Attention to detailSUPERVISORY RESPONSIBILITIES:
NoneREPORTS TO:
ENVIRONMENT:
Fulgent Therapeutics LLC is an Equal Employment Opportunity Employer.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.
For California residents, please see the link below to access our CCPA Privacy Notice.CCPA Privacy Notice for California
