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Client Success Manager - Bethesda, MD, United States - Managed Care Advisors
Description
Job Category:
Client Services
Job Type:
Full Time
Would you like to use your client management skills and experience to develop key relationships with high-profile clients and improve the health and productivity of federal employees? SGS is an innovative company offering a unique set of services in Federal Workers' Compensation, Specialized Health Program Management, Employee Benefits, Disability Management, and Absence Management.
We believe in providing our clients with one-on-one attention and great customer care through our highly skilled team of Client Success Managers.
As a client-facing Account Manager working at home and from our Bethesda, MD office, you will manage the approach to providing services and achieving program outcomes meeting the needs of a group of SGS' valuable clients.
You will maintain a professional working relationship with assigned key account personnel and manage the general stewardship of customers and stakeholders.
You will gain detailed knowledge of SGS' workers' compensation programs, capabilities, practices, and processes, to support providing our clients with top-notch service with a personal touch.
Account Manager Responsibilities
Perform duties including direct Account Management services and customer service for assigned clients.
Develop and maintain strategic long-term trusting relations with account stakeholders to accomplish growth and long-term company objectives.
Ensure the timely and successful delivery of our program according to customer objectives and contract requirements.
Work with clinical management, MCA Managers, and team members from other departments dedicated to the same key client accounts to ensure the successful delivery of the highest quality of services according to customer needs and objectives.
Understand MCA's capabilities and services and effectively communicate about the services to the client to assist in the expansion of services to meet the client's evolving needs.
Maintain accurate information in internal customer relationship management tools.Ensure customer issues are handled in an efficient manner Ensure the continued satisfaction and success of MCA's clients by anticipating client needs, working internally to ensure deadlines for client deliverables are met, and helping clients meet program goals.
Account Manager QualificationsBachelor's Degree
Master's Degree or PMP preferred
Work independently as a self-starter committed to delivering the highest customer service, quality, and results
Strong computer skills
Ability to obtain and maintain a Public Trust Federal Government Security Clearance
Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, and their customers.
Join our team of creative and caring people and help us make a difference in the lives of others.In addition to a competitive salary, comprehensive health and welfare benefits, tuition reimbursement, and incentive compensation, Sedgwick Government Solutions offers participation and vesting in a 401(k) plan with a company match.
If you would like to contribute to our important mission and work collegially in a professional organization that values intelligence, integrity, and initiative, consider a career with Sedgwick Government Solutions.
To be considered for this position, please submit a resume, and complete the application.
It is not a comprehensive inventory of all duties, responsibilities, and qualifications required.
Successful candidates will be required to undergo a financial and criminal background check and obtain and maintain confidential-level security clearance upon hire.
We participate in the United States Federal Government E-Verify program to confirm the employment authorization of the employee upon hire.
Please be advised that Sedgwick Government Solutions (Government Solutions) is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity.
If you need a disability-related accommodation for completing the application process, please contact Government Solutions regarding accommodations.All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person's relatives, friends or associates.
This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.
This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.
Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions.
The company provides a broad range of resources tailored to clients' specific needs in casualty, property, marine, benefits, and other lines.
through the dedication and expertise of more than 27,000 colleagues across 65 countries, the company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact the bottom line.
