Call Center Representative - Indianapolis, United States - BCForward

BCForward Indianapolis, United States

4 days ago

Description

Job Description

Responsibilities:

· Serves as customer service representative for the district.

· Provides exemplary customer service to internal and external callers and guests.

· Promotes pride and enthusiasm in district initiatives, ensures all communications reflect the standards and mission of the organization.

· Provides administrative support to the district.

· Acts as a point of contact for the transportation department and provides accurate and timely information or refers inquiries to proper personnel.

· Tracks and monitors bus activity with a working knowledge of the district's GPS system.

· Screens and routes materials according to content of communications; routing duties require general knowledge of organizational operations and individual staff members' assignments and status of work.

· Maintains satisfactory, regular, and predictable attendance by reporting to work as scheduled and keeping unscheduled absences to a minimum.

· Exhibits high energy and a personable attitude.

Requirements:

· Associate's Degree (A.A.) in Business Administration, Secretarial Sciences or equivalent from a university, two-year college or technical school, and three years related experience and/or training, or equivalent combination of education and experience.

· 1+ years of experience in a customer service/call center role

· Fluency in Spanish is highly preferred.

· Knowledge of basic word processing software and/or tools.

· Typing speed of 50 wpm required.

COMPETENCIES:

· Analytical - Exhibits high-order critical thinking skills. Collects, researches, and synthesizes data.

· Design – Translates concepts and information into images.

· Customer Service – Exemplifies the district brand for exceptional service delivery. Responds promptly to customer need. Remains calm under pressure while exhibiting a sense of urgency to resolve issues. Solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

· Oral Communication – Demonstrates exceptional communication skills. Fluency in Spanish is highly preferred.

· Written Communication – Demonstrates exceptional skills; writes clearly and informatively; edits work for spelling and grammar.

· Diversity – Shows respect and sensitivity for cultural differences; conveys an interest in other backgrounds and perspectives.

· Ethics – Treats all people with respect. Exemplifies organizational values.

· Organizational Support – Follows policies and procedures.

· Adaptability – Adapts to changes in the work environment. Revised June 2019

· Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; self-motivated.

· Planning/Organizing – Prioritizes and plans work activities.

· Professionalism – Approaches others in a tactful manner; appearance represents district-level management standards.

· Quality – Demonstrates accuracy, thoroughness, and pride in work products.

Company DescriptionAbout BCforward
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Company Description

About BCforward\r
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.\r
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.\r
BCforward is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.\r
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.\r
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Call Center Representative

6 days ago

Luxury Bath NJPA Township of Hamilton, United States

Luxury Bath, a premier provider of one-day bath solutions and bathroom remodels, is expanding its call center operations and looking for talented individuals to join our team. As we continue to grow and serve our customers with excellence, we need dedicated callers who can delive ...
Call Center Representative

5 days ago

Conduent State & Local Solutions, Inc Township of Hamilton, United States

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to persona ...
Call Center Representative

1 day ago

Bath Experts Indianapolis, United States

Job Description · Job DescriptionAt Bath Experts, our Call Center Representatives are provided with the chance to take the first step in their sales career, develop their sales and marketing skills, and join an industry leading sales and marketing team. If you are looking to join ...
Call Center Representative

5 days ago

BCForward Indianapolis, United States

Job Description · Job DescriptionService Center Assistant - (Remote Work) in Indianapolis, IN 46278 · Job Title: Service Center Assistant - (Remote Work) · Location: Indianapolis, IN 46278 · Duration: 1 year · Shift : 8a -5p · Note: Initial 3 days need to be onsite and there ...
Healthcare Call Center Representative

1 week ago

BCForward Indianapolis, United States

Job Description · Job DescriptionPosition Title: Customer Service Advocate I (Remote) · Location: Remote · Expected Duration: 3+ months. · Pay Rate: $18/hr on W2. · Position Purpose: · Serves as the first-line advocate that focuses on resolving inquiries, issues, or concerns for ...
Call Center Representatives at FTDIN

1 week ago

VICKIE ROJAS Indianapolis, United States

Job Description · Job DescriptionLa Fonda On The Plaza in Indianapolis, IN is looking for one call center representatives to join our team. We are located on 51 Ditch Rd. Our ideal candidate is self-driven, motivated, and hard-working. · We are seeking a Call Center Representativ ...
HR Service Center Representative

1 week ago

American United Life Ins Co Indianapolis, United States

Job Description · Job DescriptionAt OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that bu ...
HR Service Center Representative

3 days ago

American United Life Ins Co Indianapolis, United States

Job Description · Job DescriptionAt OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that bu ...
Bilingual (Spanish) Call Center Representative

5 days ago

Conduent State & Local Solutions, Inc Township of Hamilton, United States

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to persona ...
Customer Service Representative- Call Center

1 week ago

Dr. Tavel Optical Group Indianapolis, United States

Job Description · Job DescriptionAt Dr. Tavel, we have been family owned for over 80 years and are focused on providing outstanding eye exams, glasses, and contacts at our 24 Indiana offices. Our team is collaborative and focused on providing a SPEC-tacular patient experience to ...
Call Center Member Service Representative

1 week ago

Indiana Members Credit Union Indianapolis, United States

Job Description · Job DescriptionSUMMARY/OBJECTIVE · Answer incoming phone calls. Provide a variety of service functions with excellent member service. · RESPONSIBILITIES AND DUTIES · Answer telephone calls and process members transactions as requested · Answer individual questio ...
Dentist – DDS

4 days ago

Aspen Dental Indiana, United States Full time

This opening is a lead dentist role, Managing Clinical Director. · $20000 Sign On Bonus. · At Aspen Dental, we put You first, offering the financial security and job stability that comes with working with a world-class Dental Service Organization (DSO). Our best-in-class learning ...
Dentist – DDS

4 days ago

Aspen Dental Marion, United States Full time

This opening is a lead dentist role, Managing Clinical Director. · At Aspen Dental, we put You first, offering the financial security and job stability that comes with working with a world-class Dental Service Organization (DSO). Our best-in-class learning and development traini ...
Dentist – DDS

4 days ago

Aspen Dental Marion, United States Full time

$10000 Sign-On Bonus, $7500 Relocation Offering, High Patient Demand with Implant Training Available. · At Aspen Dental, we put You first, offering the financial security and job stability that comes with working with a world-class Dental Service Organization (DSO). Our best-in-c ...
Patient Care Technician

1 week ago

Marion Health Marion, United States

**Job Summary** · This position works under the direction of the Registered Nurse. Personally administers care to patients and provides support to the patient care team. Job duties include simple treatments, provision of personal care and ensuring the patient's surroundings are c ...
Call Center Representative

5 days ago

Government Employees Insurance Company Carmel, United States

Customer Service Representative Indianapolis, IN Salary: $20.00 per hour / $40,300.00 annually When you grow, GEICO grows. And if youre the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. Wer ...
Call Center Representative

1 week ago

Conduent Business Services Hamilton Township, United States Full time regular

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to persona ...
Call Center Representative

1 week ago

Conduent Business Services Hamilton Township, United States Full time regular

Job Description: · Call Center Representativ e (NOT REMOTE) · $18.00/hr. · $19/Hr-Bilingual-Spanish · .50 cents incre ase upon completion of training. · $1.00 after 90 days, if performance metrics are met. · $1.00 after 120 days if performance metrics are met. · A Typ ...
Licensed Financial Services Representative

10 hours ago

Charles Schwab Brownsburg, United States Full time

Position Type: RegularYour opportunity · At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. · Schwab's service team is at the he ...
Telephone Customer Advisor 2-3 times per week

3 weeks ago

Golden Gate Group Greenfield, IN, United States Freelance

We are looking for an energy service provider specialized in the long-term and transparent optimization of energy costs for industrial and commercial customers in Greenfield, IN. · Sales Support Representative (m/f/d) - No Call Center · As part of the sales team, you will be resp ...

Call Center Representative - Indianapolis, United States - BCForward

Description

Job Description

Company Description