- $18.00 per hour pay rate (bi-weekly pay)
- No weekends
- Paid Training
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally.
- Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
- Answers questions on various issues such as child support payments history and account histories.
- Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
- Gathers information, research/resolves inquiries, and appropriately documents customer calls.
- Ability to read and interpret documents on file.
- Understand and retain a large amount of information.
- Associate should have the skills to answer and respond professionally to escalate calls, should they arise.
- Communicates appropriate options for resolution in a timely manner
- Review's the customer needs and informs customers of services and resources available to them.
- High School diploma or GED
- Background and drug screening required
- Bilingual a Plus
- A minimum of 1-year call center experience in telephone customer service or related experience
- Display a positive attitude while meeting or exceeding the demands of a given situation, task, or performance standard.
- Excellent communication and listening skills
- Computer literacy and ability to use multiple programs
- Attention to detail and problem solving
- Typing Minimum of 20 WPM
- Onsite: Work in our Hamilton, NJ office, c onveniently located across from the Hamilton Transit Station
-
Call Center Representative
5 days ago
Conduent Business Services Hamilton Township, United States Full time regularThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to persona ...
-
Supervisor, Customer Experience
4 days ago
CONDUENT Township of Hamilton, United States**About Conduent**: · Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an ...
-
Call Center Representative
5 days ago
BCForward Indianapolis, United StatesJob Description · Job DescriptionResponsibilities: · Serves as customer service representative for the district. · Provides exemplary customer service to internal and external callers and guests. · Promotes pride and enthusiasm in district initiatives, ensures all communications ...
-
Healthcare Call Center Representative
3 days ago
BCForward Indianapolis, United StatesJob Description · Job DescriptionPosition Title: Customer Service Advocate I (Remote) · Location: Remote · Expected Duration: 3+ months. · Pay Rate: $18/hr on W2. · Position Purpose: · Serves as the first-line advocate that focuses on resolving inquiries, issues, or concerns for ...
-
Call Center Representatives at FTDIN
7 hours ago
VICKIE ROJAS Indianapolis, United StatesJob Description · Job DescriptionLa Fonda On The Plaza in Indianapolis, IN is looking for one call center representatives to join our team. We are located on 51 Ditch Rd. Our ideal candidate is self-driven, motivated, and hard-working. · We are seeking a Call Center Representativ ...
-
HR Service Center Representative
4 days ago
American United Life Ins Co Indianapolis, United StatesJob Description · Job DescriptionAt OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that bu ...
-
HR Service Center Representative
4 days ago
American United Life Ins Co Indianapolis, United StatesJob Description · Job DescriptionAt OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that bu ...
-
Indiana Members Credit Union Indianapolis, United StatesJob Description · Job DescriptionSUMMARY/OBJECTIVE · Answer incoming phone calls. Provide a variety of service functions with excellent member service. · RESPONSIBILITIES AND DUTIES · Answer telephone calls and process members transactions as requested · Answer individual questio ...
-
Customer Service Representative- Call Center
7 hours ago
Dr. Tavel Optical Group Indianapolis, United StatesJob Description · Job DescriptionAt Dr. Tavel, we have been family owned for over 80 years and are focused on providing outstanding eye exams, glasses, and contacts at our 24 Indiana offices. Our team is collaborative and focused on providing a SPEC-tacular patient experience to ...
-
General Manager
4 days ago
Capstone Logistics LLC Whitestown, United States**General Manager** · **Whitestown, IN** · **Schedule**: The GM typically works 1st shift however, the GM must be prepared to work and support any shift as needed. This may include weekend shifts, holidays, and other shifts as business dictates. The GM has the overall responsibil ...
-
HR Representative
5 days ago
Dollar General Marion, United StatesWork Where You Matter: At Dollar General, our mission is Serving Others We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet ...
-
Patient Care Technician
2 days ago
Marion Health Marion, United States**Job Summary** · This position works under the direction of the Registered Nurse. Personally administers care to patients and provides support to the patient care team. Job duties include simple treatments, provision of personal care and ensuring the patient's surroundings are c ...
-
Newsroom Editor for Print/e-paper
1 week ago
Stellar Enterprises Sheridan, IN, United States Freelance**Newsroom Editor for Print/E-Paper** · HANDELSBLATT MEDIA GROUP Job Portal · Düsseldorf · Experience: Editorial, Journalism · - The **HANDELSBLATT MEDIA GROUP** GmbH & Co. KG, a company of Dieter von Holtzbrinck Medien, is the leading media company for economic and financial ...
-
seasonal front desk part time
5 days ago
Planet Fitness Inc. Carmel, IN, United States Part timeShift times are M-Th. 3-10 Friday 2-9, M-Th 4-8, Saturday 11-7. · The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. · Essent ...
-
Intake Specialist
5 days ago
LittleStar ABA Therapy Carmel, United StatesThe Intake Concierge is the initial contact within the LittleStar Intake Department that families correspond with when interested in ABA Therapy Services. · Essential Duties and Responsibilities: · Review and Respond to service inquires for ABA Therapy services. · (web, chat feat ...
-
psychologist - hspp
6 days ago
LittleStar ABA Therapy Carmel, IN, United StatesWe deliver exceptional service by hiring extraordinary talent · We are currently seeking a skilled Psychologist - HSPP to add to our diagnostic team. · $2500 HIRING BONUS · About Us · LittleStar ABA Therapy works with children, teens, and young adults affected by autism. We a ...
-
Music Therapist
6 days ago
LittleStar ABA Therapy Carmel, United StatesWe deliver exceptional service by hiring extraordinary talent · Summary · LittleStar ABA Therapy is looking for a motivated and energetic Music Therapist to provide services to families on the Medicaid Waiver and private pay music therapy services in surrounding areas. Service ...
-
Assistant Store Manager
6 days ago
Extra Space Carmel, United States**Job Description** · As an **Assistant Store Manager**, you will have the opportunity to be part of a diverse team with an excellent company culture. We offer **competitive wages**, a **great work/life balance**, and **career and development opportunities**. · Extra Space Stor ...
-
Intake Specialist
2 days ago
LittleStar ABA Therapy Carmel, United StatesThe Intake Concierge is the initial contact within the LittleStar Intake Department that families correspond with when interested in ABA Therapy Services.Essential Duties and Responsibilities: · •Review and Respond to service inquires for ABA Therapy services.(web, chat feature, ...
-
Intake Specialist
6 hours ago
LittleStar ABA Therapy Carmel, United StatesThe Intake Concierge is the initial contact within the LittleStar Intake Department that families correspond with when interested in ABA Therapy Services. · Essential Duties and Responsibilities: · •Review and Respond to service inquires for ABA Therapy services. · (web, chat ...
Call Center Representative - Hamilton Township, United States - Conduent Business Services
Description
Job Description:
Call Center Representativ e (NOT REMOTE)
$18.00/hr.
$19/Hr-Bilingual-Spanish
.50 cents incre ase upon completion of training.
$1.00 after 90 days, if performance metrics are met.
$1.00 after 120 days if performance metrics are met.
A Typing survey/assessment is required
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?
Training -3-4 weeks (8 am-5 pm M-F) after training the working hours 9AM-6PM, OR 10am-7:30 PM M-F
Join the Conduent Customer Service Team
Come join us and grow with a team of people who will challenge and inspire you to be the best
Working for you
Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.
About the Role
The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls. While speaking with the Customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information.
Requirements
Work in a way that works for you
At Conduent we want you to be yourself. We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.
In this role, we can offer the following flexible working patterns or the roles, Monday – Friday, between the hours of 8 AM-6PM OR 10:30 AM – 7:00 PM. :
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
