Sales Associate - San Jose, United States - 49ers Fit

49ers Fit

Verified Company

San Jose, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Title:
Membership Consultant

Company:49ers
Fit

Directly Reports to:
Sales Manager

Department:
Sales

POSITION OVERVIEW
Membership Consultants play a key role in the company's overall success by:1) Achieving and exceeding membership sales and revenue goals and selling ancillary services

2) Contributing to member retention and satisfaction by advising members and guests on programs that will help them meet their long
- and short-term health and fitness goals

3) Providing members and guests with legendary service and enhancing their sense of belonging and community within the club

Key Responsibilities

Achieve financial performance results through the generation of new memberships and ancillary service memberships

Achieve or exceed individual membership sales goals by generating referrals, converting inquiries (phone/web) into appointments and following up with and closing prospects
Implement and adhere to all steps of the sales process, including assessing the needs of prospective members, providing a value based presentation of the 49ers Fit brand, programs and services, leading an enthusiastic and informative tour, presenting membership/service options and prices, and closing sales
Help integrate new members into personal training by attaching point of sale sessions and/or scheduling their complimentary onboarding session
Responsible for meeting weekly and monthly goals and metrics as outlined in individual weekly tracking sheets
Responsible for meeting with MM on a weekly basis to review prior and current week's activity
Actively develop leads through a variety of activities, including telephone, internet and community outreach and partnerships, corporate visits, referrals and special events
Utilize the lead tracking system to manage all prospect and member data
Before ending each shift, ensure that the CRM calendar for your next shift is uptodate and set up for success
Complete and submit all new member paperwork (Membership Agreement, Personal Training Policies, Corporate Proof, etc) before leaving the club the day the member joins
Attend and participate in membership meetings team, club and company meetings, member functions, outside marketing events, and the planning and implementation of promotions
Know your competition and use that information to make suggestions or changes that enable your club to be "best in class" and achieve results.

Create a customer service focused environment that is friendly, welcoming, and supportive, and seeks to provide members and guests with exceptional experiences

Ensure superior customer service by sustaining a culture, through actions and example, wholly committed to listening to members and guests, understanding their needs, and exceeding their expectations
Deal with member issues proactively, "own" member problems that come to your attention, and solve those issues within a 24hour period
Be knowledgeable about your job, the company, and our services, promotions, and business practices so that you can provide members and guests with consistent and accurate information

Contribute to the effective and efficient running of the day-to-day operations of the clubs and company

Work as part of the overall team by respecting, supporting, and encouraging your coworkers, assisting coworkers and other departments when necessary, and approaching challenges in a creative, positive, and team centered manner
Maintain an active and working knowledge of the company as well as all services and promotions
Be proficient in all club software systems
Follow all club policies and procedures
Attend all meetings, special events, and education sessions to learn and provide feedback and share ideas on improving and building all aspects of the business

WORK SCHEDULE
This is a full-time position.

Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members.

Your hours will include prime time hours and some weekends and holidays. All members of the membership team will be required work the last two days of the month. Special events, promotions, and other demands will require some early mornings and late nights.

REQUIRED QUALIFICATIONS:

1) Knowledge, Skills & Abilities:

General understanding of Fitness Industry
Ability to work with computers
Excellent customer service and interpersonal communication skills
Independent, selfstarter with strong organizational skills
Must be a team player
Adhere to meal and rest break periods and must clock in and out for all shift times

2) Minimum Certifications/Education: