ServiceNow Program Manager - Washington, United States - HRUCKUS

HRUCKUS Washington, United States

3 weeks ago

Description

Veteran Firm Seeking a ServiceNow Program Manager for an Onsite Assignment in Washington, DC

My name is Stephen Hrutka, and I lead a Veteran-owned consulting firm in Washington, DC, focused on strategic sourcing, supply chain, and IT Staffing.

We want to fill a ServiceNow Program Manager role for OCTO - Office of the Chief Technology Officer with the DC Government.

The ideal candidate has 11+ years of BA experience, 8+ years of experience in IT project/program management, including planning, budget tracking, status reporting, and risk management, and 5+ years of experience with the ServiceNow platform, including implementation and ongoing enhancements among multiple stakeholder organizations.

If you're interested, I'll gladly provide more details about the role and further discuss your qualifications.

Thanks,

Stephen M Hrutka

Principal Consultant

Executive Summary: HRUCKUS is looking to hire a ServiceNow Program Manager who will use their knowledge and experience, preferably in customer service and service delivery platforms, to advise OCTO leadership on change implementation and project delivery.

Position Description: As the ServiceNow Program Manager, your platform-related duties encompass budget management, project prioritization, resource allocation, ticket backlog management, customer expectation management, vendor relationship management, and expanding platform usage. Additionally, you will develop roadmaps, provide leadership transparency, collaborate with other teams, and align platform direction with business needs.

Position Responsibilities:

Creating a detailed plan for project execution
Managing implementation processes, including project financials, progress tracking, and metrics
Monitoring the change control process, testing, release to production, and delivery
Ensuring projects are delivered on time, within budget, and within scope
Managing relationships with stakeholders and third parties
Measuring project performance
Creating and maintaining project documentation
Performing risk management
Providing regular updates to senior management

Position Duties:

This position will be crucial in overseeing the full lifecycle management of IT products within the ServiceNow application suite.
Lead in the strategic planning of IT product lifecycles, guiding them from conception to implementation.
Lead as the Senior Program Manager, specifying requirements, ideating, and managing the technical development and launch of new IT products.
Collaborate closely with customers, understand their business objectives, and lead technical discussions to align with their strategic objectives and priorities.
Ensure ServiceNow Solution Design is aligned with the business needs while also designing sustainable solutions.
Provide expertise on the capabilities of the ServiceNow platform and the vendor's product roadmap.
Work with your team to facilitate their growth and provide mentorship, supporting their professional development.

Position Qualifications:

Minimum 8 years in IT project/program management and 5 years in Agile development
Excellent oral and written communication skills, effective in challenging and evolving environments
Expertise in program/project planning, budget tracking, status reporting, risk management
Proficient in analysis, requirements gathering, testing, quality assurance, change management, operations and maintenance support
Experience managing User Stories and Product Backlog in ServiceNow
Bachelor's Degree or equivalent work experience

Minimum Education/Certification Requirements: Bachelor's degree in IT or related field or equivalent experience; or a current Project Management Professional (PMP) Certification

Skills Matrix:

Skill/ Required/ Desired/ Years of Experience

Demonstrated experience in IT project/program management, including planning, budget tracking, status reporting, risk management/ Required/ 8

Demonstrated experience with the ServiceNow platform, including implementation and ongoing enhancements among multiple stakeholder organizations/ Required/ 5

Demonstrated experience with ServiceNow's capabilities in the IT Service Management function/ Required/ 5

Experience managing User Stories and Product Backlog in ServiceNow/ Required/ 5

Demonstrated experience with Agile Software development methodology, including qualitative and quantitative measurement of quality/ Required/ 5

Experience with briefing C-suite staff on the status of enterprise projects/ Required/ 4

11-15 yrs. BA experience/ Required/ 11

11-15 yrs. Software Development Lifecycle experience/ Required/ 11

11-15 yrs. requirements gathering and documentation/ Required/ 11

11-15 yrs. MS Office/PowerPoint experience/ Required/ 11

Bachelor's degree in IT or related field or equivalent experience/ Required

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