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Member Contact Specialist - Tucson, United States - Hughes Federal Credit Union
Description
To function as team member to assist members, staff, and third parties with general aspects of member service for incoming telephone communications to the credit union.
Location:
3301 E
Global Loop RoadAbout Us:
Hughes Federal Credit Union is dedicated to providing a positive difference in our membersfinancial lives.
Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations.
Join our team and see why we have been named a Best-In-State credit union, fouryears in a rowDaily Responsibilities:
Prompt and effective assistance to members calling into the credit union. Perform required identification verification for existing members. Identify appropriate problem/question resolutions. Effective referral of callers to appropriate departments for additional assistance as needed. Perform accurate updates to member address and contact information as directed. Perform accurate transactions and file maintenance on member loans and accounts as needed. Identify cross sell opportunities for credit union products and services that may benefit members. Prompt and effective review and resolution of 24/7 after hours escalation calls and messages. Assist in picking up daily mail/correspondence and distribution for the credit union.
Preferred Skills:
Six months or more of similar or related experience.
Equivalent to a high school education.
Benefits for Full Time Employees:
Paid Time OffHealth/Dental/Vision/Life/Disability Insurance401(k) with employer matchHealth Savings Account with employer contribution.
Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.#J-18808-Ljbffr