Noc Technician - Annapolis, United States - Glow Networks

Glow Networks
Glow Networks
Verified Company
Annapolis, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

_
Contract:
_W2/1099_


Required Education/Experience and Competencies:


  • One to Five years' experience in network operations support is desired.
  • Experience working with ISP's and Carriers is desired.
  • Vocational Network Technician Training is desired.
  • Two years' experience with Telecommunications, DWDM and/or SONET optical networking equipment in a NOC or field technician capacity is desired.
  • Must study, learn and demonstrate a good understanding of DWDM, SONET, Optical Mesh Networking.
  • Study of Infinera, Cisco, ALU or other optical network elements is required.
  • Must master NOC procedures, fault isolation, and service restoration techniques.
  • CCNA or CCENT, A+, Network+, etc., is a bonus.
  • Follow troubleshooting procedures to isolate and correct network faults.
  • Understand the use of single mode and multimode fiber, and various connector types.
  • Superior, verbal and written, English language comm skills are required.
  • Selfsufficient, able to troubleshoot optical networking problems.
  • Exhibit a "cando" attitude towards solving network problems.
  • Ability to multitask and juggle several complex issues.

Essential Functions:


  • Monitor and respond to optical network alarms
  • Collect data on optical and IP network elements and input to regularly scheduled reports
  • Review MOPS to understand customer equipment maintenance procedures
  • Open bridges during scheduled and unscheduled maintenance activities
  • Open trouble tickets and thoroughly document system faults and troubleshooting steps
  • Escalate to Tier 2 for attention and resolution; track and document problem resolution
  • Use effective written and verbal communication in order to resolve complex system problems

Other Functions:


  • Troubleshoot faults on inservice and/or outofservice optical network elements
  • Develop a working knowledge of IP networking, routers, switches, etc.
  • Use network monitoring tools such as Solarwinds and alarm browsers to monitor networks.
  • Understanding of essential programming structures and data types.
  • Use MS Office suite, especially Word and Excel, proprietary software for creation of reports.

Work Environment/Physical Demands:


  • Will work in the customer's Optical Network Operations Center.
  • This position is open to US citizens, and permanent residents
  • Work in a technical office environment
  • Shift work required, 24 X 7

Job Type:
Contract


Pay:
$ $22.00 per hour


Work Location:
In person
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