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Rolling Meadows

    Customer Success Associate - Rolling Meadows, United States - School Health

    School Health
    School Health Rolling Meadows, United States

    2 weeks ago

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    Description
    Customer Success Associate

    Do you organize social events for friends, family and co-workers? Are you careful and meticulous and utterly reliable because you are organized, self-sufficient and conscientious?

    School Health Corporation, the leading provider of health supplies to schools across the US, seeks a Customer Success Associate with skills such as these. As part of School Health, you'll be joining a team of talented people who want to make a positive difference in the lives of school-based health professionals and educators Here, you won't be simply promoting products-you'll be promoting a healthier, safer experience for kids in schools throughout the nation.

    The Customer Success Associate will assist the Customer Success manager with customer relationships as it relates to software and/or service products starting after a sale is complete and continuing through renewal.

    Essential Duties and Responsibilities:
    • Handle inbound telephone, e-mail, fax and Chat inquiries from customers
    • Assist Customer Success Managers in onboarding and renewal of all customers
    • Collaborate with territory and regional managers to provide software demonstrations and coordinate communication to ensure maximum customer success.
    • Proactively communicate with subscribers to ensure data quality, compliance, and readiness.
    • Collaborate with Customer Care to resolve customer complaints or concerns regarding service, products, pricing.
    • Collaborate with software technical support to resolve customer technical issues.
    • Advocate for the customer by documenting feedback and feature requests. Communicate this information to software development.
    • Become an expert user of software developed by School Health and assist with quality assurance testing.
    • Provide Cross Functional Support as the business requires
    • Update and modify system user documentation knowledgebase
    .Experience:
    • 1-3 years Customer facing experience
    • SaaS sales or support experience preferred
    • Experience with customer support software preferred (Zendesk, Jira Service Management, etc.)
    Education: High School or equivalent; some college or business courses strongly preferred. Relevant experience will be considered

    Physical Requirements:
    • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
    • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standardsMust be able to talk, listen and speak clearly on telephone
    School Health is an Equal Opportunity Employer
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