Jobs
>
Chicago

    Client Success Associate - Chicago, United States - Boundlessfellows

    Boundlessfellows
    Boundlessfellows Chicago, United States

    2 weeks ago

    Default job background
    Description

    At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.

    In 2014 Carrum reinvented the Center of Excellence (CoE) category in digital health. We are the only company in this space with a digital platform and mobile app powering this novel marketplace. Today, most of the US population lives within a 3 hour driving distance of a Carrum CoE and our providers rank in the top 10% nationally. Our teams execution has been recognized by the venture community and weve raised more than $50M in aggregate from investors like Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

    As we continue to expand the team responsible for implementing and managing enterprise clients, we are looking for a Client Success Associate to help us execute operationally. The Client Success Associate will play a critical role in our ability to support and maintain our growing book of business. Reporting to the VP of Client Success, you will own key operational activities and be crucial in helping to manage the client lifecycle for Carrums enterprise clients. This is a tremendous growth opportunity for someone looking to be challenged on a daily basis, learn from an experienced team, and build a career in Client Success.

    This is a full time position, the salary range for this role is $60,000 $70,000 plus bonus, depending on level of experience and geographic location.

    Youre excited about this opportunity because you will

    ? Be responsible for supporting Client Success Managers to deliver the highest level of service to our clients throughout the entire client lifecycle
    ? Create reporting deliverables to help support and validate our clients engagement results
    ? Build annual business reviews for clients to summarize results and ROI
    ? Configure and update client records in Carrums Patient Care App
    ? Support the implementation process for new clients by creating and maintaining documentation deliverables
    ? Update Client Success trackers, tools, and resources
    ? Respond to and resolve operational requests from clients
    ? Work closely with the Member Marketing team to QA and coordinate monthly/quarterly campaigns
    ? Collaborate cross-functionally with Carrums Sales, Patient Care, and Technology teams
    ? Serve as a Carrum representative for various virtual events including webinars, summits, and informational sessions
    ? Travel onsite to client locations to support Open Enrollment events (5% travel)

    Were excited about you because you bring

    ? 1-2 years of experience in Client Success/account management, consulting and/or professional services (healthcare industry experience highly desirable)

    ? Highly detail-oriented, extremely organized and results-driven; exceptional at creating process and structure
    ? Strong operational and reporting prowess
    ? Excellent collaboration and time management skills
    ? Effective communication skills: the ability to be direct, logical and succinct
    ? Experience meeting deadlines, keeping many balls in the air and prioritizing work in a fast- paced, dynamic environment
    ? Entrepreneurial spirit; ability to solve problems creatively and strategically
    ? Experience working in fast-paced, dynamic, rapidly growing, early-stage environments
    ? Have a laser client focus and a take pride in being accountable and proactive
    ? Burning passion about Carrum Healths mission to make healthcare more affordable and consumer-centric

    Why youll love working with us...

    Were a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. Youll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future. We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include Walgreens, US Foods, United Airlines, and large public sector organizations like the Self-Insured Schools of California, and the State of Maine.

    We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same. We carve out time to let go of work to celebrate our successes and have fun. Were all working remotely right now, but prior to the pandemic a few of the monthly activities we enjoyed included group dinners, bowling, and hiking. Now we bring the fun online with holiday costume contests, arts and crafts activities, musical events, weekly meditations, and gratitude sessions. Youll feel proud that the work you do each day directly impacts peoples lives in big and meaningful ways.

    Other benefits:
    • Stock option plan
    • Flexible schedules and remote work
    • Chicago and San Francisco offices available
    • Self-managed vacation days, within reason
    • Paid parental leave
    • Health, vision, and dental insurance
    • 401K retirement plan
    About Carrum

    Were a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, weve partnered with Fortune 500 employers and top hospitals across the nation. Weve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe were only scratching the surface of our opportunity and were looking for incredible people like you to help us realize our full impact.

    Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.

    #J-18808-Ljbffr
  • mHUB

    Entrepreneur Success Associate

    1 week ago

    mHUB Chicago, United States

    **Entrepreneur Success Associate** · The position works directly with the Vice President of Programs and Engagement and the larger incubator programs team to execute mHUB programs that support the development of emerging diverse product-based startups from across the region. The ...

  • Wolters Kluwer

    Customer Success Associate

    1 week ago

    Wolters Kluwer Chicago, United States

    We are currently seeking a dynamic Customer Success Associate to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the worl ...

  • Winnow

    Customer Success Associate

    13 hours ago

    Winnow Chicago, United States

    **About us** · Food waste is a $1 trillion problem - costing the world over 1% of global GDP. We're dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transf ...

  • Via

    Partner Success Associate Principal, Central Us

    1 day ago

    Via Chicago, United States

    Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. · As a **Partner Success Associate Principal**, you'll be the face and voice of Vi ...

  • CS Recruiting

    Customer Success Associate

    1 day ago

    CS Recruiting Chicago, United States

    Our client's mission is to simplify logistics payments. This company is building modern economic infrastructure to enable frictionless payments for one of the worlds largest industries – logistics. Shippers, carriers and 3pls that onboard to this company eliminate painful billing ...

  • Your People Partners Ltd

    Customer Success Associate

    3 days ago

    Your People Partners Ltd Chicago, United States

    Do you live and breathe delivering excellent B2B customer support? · Do you enjoy a phone call and don't hide behind sending an email when a quick call will move things forward so much easier? · Do you have an interest in the latest products, cutting-edge tech and fast-growing st ...

  • YCharts

    Customer Success Associate

    1 week ago

    YCharts Chicago, United States

    Position: Customer Success Associate · Location: Chicago, IL - Hybrid or Remote (EST, CST time zones) · In Office Requirement: 1 day per week in office · The Company: · Building and executing a great investment strategy shouldn't require a PhD, nor a million dollar budget. It sh ...

  • Axiom Global

    Associate, Talent Success

    1 week ago

    Axiom Global Chicago, United States

    About Axiom: · Axiom is where legal teams go to find the right talent for everything from everyday in-house tasks to complex outside counsel work. Too many legal departments are stuck having to choose between paying the high fees of their law firm, hiring full-time employees the ...

  • YCharts

    Customer Success Associate

    5 days ago

    YCharts Chicago, United States

    Position: Customer Success Associate · Location: Chicago, IL - Hybrid or Remote (EST, CST time zones) · In Office Requirement: 1 day per week in office · The Company: · Building and executing a great investment strategy shouldn't require a PhD, nor a million dollar budget. It sh ...

  • Cleo

    Customer Success Associate

    3 weeks ago

    Cleo Chicago, United States

    Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterpr ...

  • YCharts

    Customer Success Associate

    1 week ago

    YCharts Chicago, United States

    Position: Customer Success Associate · Location: Chicago, IL - Hybrid or Remote (EST, CST time zones) · In Office Requirement: 1 day per week in office · The Company: · Building and executing a great investment strategy shouldn't require a PhD, nor a million dollar budget. It sh ...

  • Axiom Global

    Associate, Talent Success

    1 week ago

    Axiom Global Chicago, United States

    About Axiom: · Axiom is where legal teams go to find the right talent for everything from everyday in-house tasks to complex outside counsel work. Too many legal departments are stuck having to choose between paying the high fees of their law firm, hiring full-time employees the ...

  • seoClarity

    Client Success Associate

    6 days ago

    seoClarity Chicago, United States

    Job Description · Are you looking for a growing company who will invest in your professional development? · Are you eager to build critical skills in Technology, Customer Success, and Search Engine Optimization? · Does working with THE largest global brands excite you? · Then ...

  • cyberresilience

    Customer Success Associate

    2 weeks ago

    cyberresilience Chicago, United States

    About Us · Resilience is the next-generation cyber risk company thats on a mission to help make the world cyber resilient. · Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities, augmented by prominent leaders and innovators f ...

  • YCharts

    Customer Success Associate

    1 week ago

    YCharts Chicago, United States

    Job Type · Full-time · Description · Position: Customer Success Associate · Location: Chicago, IL - hybrid position or Remote · In Office Requirement: 1 day per week in office · The Company: · Building and executing a great investment strategy shouldn't require a PhD, nor ...

  • Boundlessfellows

    Client Success Associate

    2 weeks ago

    Boundlessfellows Chicago, United States

    At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entr ...

  • cyberresilience

    Customer Success Associate

    5 days ago

    cyberresilience Chicago, United States

    About Us · Resilience is the next-generation cyber risk company that's on a mission to help make the world cyber resilient. · Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities, augmented by prominent leaders and innovators fr ...

  • Cleo

    Customer Success Associate

    2 weeks ago

    Cleo Chicago, United States

    Customer Success Associate · at Cleo (US) · Chicago, Illinois · Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and ...

  • Cleo

    Customer Success Associate

    2 weeks ago

    Cleo Chicago, United States

    · The Customer Success Associate works directly with our legacy install base and our sales teams to engage our customers in a continuous dialogue and ensure they are both well-informed and happy with the service they are receiving from Cleo. It is the primary responsibility of t ...

  • Cleo

    Customer Success Associate

    3 weeks ago

    Cleo Chicago, United States

    The Customer Success Associate works directly with our legacy install base and our sales teams to engage our customers in a continuous dialogue and ensure they are both well-informed and happy with the service they are receiving from Cleo. It is the primary responsibility of the ...