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Customer Success Associate
3 weeks ago
YCharts Chicago, United StatesPosition: Customer Success Associate · Location: Chicago, IL - Hybrid or Remote (EST, CST time zones) · In Office Requirement: 1 day per week in office · The Company: · Building and executing a great investment strategy shouldn't require a PhD, nor a million dollar budget. It sh ...
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Customer Success Associate
3 weeks ago
YCharts Chicago, United StatesPosition: Customer Success Associate · Location: Chicago, IL - Hybrid or Remote (EST, CST time zones) · In Office Requirement: 1 day per week in office · The Company: · Building and executing a great investment strategy shouldn't require a PhD, nor a million dollar budget. It sh ...
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Customer Success Associate
1 week ago
Winnow Chicago, United StatesAbout us · Food waste is a $1 trillion problem - costing the world over 1% of global GDP. We're dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform ...
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Customer Success Associate
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CS Recruiting Chicago, United StatesOur client's mission is to simplify logistics payments. This company is building modern economic infrastructure to enable frictionless payments for one of the worlds largest industries – logistics. Shippers, carriers and 3pls that onboard to this company eliminate painful billing ...
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Client Success Associate
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PerkSpot Chicago, United StatesJob Description · Job Description · PerkSpot is searching for a · Client Success Associate · to join our Client Success team Founded in 2006, we are on a Mission to Save Our Members Money by providing exclusive access to the best discounts available - anywhere. We ensure empl ...
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Customer Success Associate
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Loop Chicago, United StatesAbout Loop · Loop is on a mission to unlock profits trapped in the supply chain ( ) and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder. · Loop's modern audit and pay p ...
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Client Success Associate
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Mintel Chicago, United StatesClient Success is vital to our long-term profitability. Retention is paramount to our success. We will not be successful unless our clients perceive the value from our services and continue to purchase on a recurring basis. · Are you ready to apply Make sure you understand all t ...
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Associate, Talent Success
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Axiom Global Chicago, United StatesAbout Axiom: · Axiom is where legal teams go to find the right talent for everything from everyday in-house tasks to complex outside counsel work. Too many legal departments are stuck having to choose between paying the high fees of their law firm, hiring full-time employees the ...
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Customer Success Associate
2 weeks ago
Winnow Chicago, United StatesAbout us · Food waste is a $1 trillion problem – costing the world over 1% of global GDP. We're dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform ...
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Client Success Associate
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Boundlessfellows Chicago, United StatesAt Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entr ...
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Customer Success Associate
1 week ago
Winnow Chicago, United StatesJob Description · Job Description · About us · Food waste is a $1 trillion problem – costing the world over 1% of global GDP. We're dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to was ...
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Customer Success Associate
1 week ago
Manpower Group Inc. Chicago, United StatesWe are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world ...
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Customer Success Associate
1 week ago
Winnow Solutions Chicago, United StatesAbout us · Food waste is a $1 trillion problem - costing the world over 1% of global GDP. We're dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform ...
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Customer Success Associate
2 weeks ago
Winnow Chicago, United StatesJob Description · Job DescriptionAbout us · Food waste is a $1 trillion problem – costing the world over 1% of global GDP. We're dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, a ...
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mHUB - Entrepreneur Success Associate
2 weeks ago
1871 Member Company Chicago, United StatesmHUB is seeking an entrepreneurial-minded candidate to support its members across programs within its startup incubator. For the role of Entrepreneur Success Associate, mHUB is looking for a motivated self-starter and creative thinker with excellent interpersonal and organization ...
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mHUB - Entrepreneur Success Associate
2 weeks ago
1871 Member Company Chicago, United StatesJob Description · Job DescriptionAbou the Position · mHUB is seeking an entrepreneurial-minded candidate to support its members across programs within its startup incubator. For the role of Entrepreneur Success Associate, mHUB is looking for a motivated self-starter and creative ...
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Associate Merchant Success Manager
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ShipBob, Inc. Chicago, United StatesJob Description · Job DescriptionAs a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can: · Write Your Career Story. Because we are solving some of the most difficult problems in global commerce, you ...
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mHUB - Entrepreneur Success Associate
2 weeks ago
1871 Member Company Chicago, United StatesJob Description · Job DescriptionmHUB is seeking an entrepreneurial-minded candidate to support its members across programs within its startup incubator. For the role of Entrepreneur Success Associate, mHUB is looking for a motivated self-starter and creative thinker with excelle ...
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Associate Customer Success Manager
1 day ago
Vitality Group Inc. Chicago, United StatesWe are looking for an Associate Client Success Manager to support our Strategic Partnerships within the member servicing team. This person will act as the daily point of contact on servicing for both internal and external stakeholders, deliver excellent customer service by quickl ...
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Associate Customer Success Manager
1 week ago
Vitality Group International, Inc. Chicago, Illinois, United States PermanentWe are looking for an Associate Client Success Manager to support our Strategic Partnerships within the member servicing team. This person will act as the daily point of contact on servicing for both internal and external stakeholders, deliver excellent customer service by quickl ...
Customer Success Associate - Chicago, United States - cyberresilience
Description
About UsResilience is the next-generation cyber risk company that's on a mission to help make the world cyber resilient.
Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities, augmented by prominent leaders and innovators from the insurance and technology industries, the privately-held firm is rewriting the rules of how cyber risk is assessed and managed for middle to large market enterprises.
Rooted in decades of experience, Resilience helps financial, risk, and information security leaders continuously improve their organizations' cyber resilience by connecting cyber insurance coverage with advanced cybersecurity visibility and a shared plan to reinforce actionable cyber hygiene.
Resilience is proud to be backed by leading technology investment firms including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital.
With headquarters in San Francisco, Resilience's team is globally dispersed, with offices in New York, Chicago, Baltimore, Toronto, and London.
Resilience offers insurance coverage through its licensed and appointed insurance agency and security services through its expert security team.As a Customer Success Associate, you will play a crucial role in ensuring the satisfaction and retention of our clients.
You will be responsible for building strong relationships with clients, understanding their needs, and providing effective solutions to enhance their experience with our products or services.
This position is a Hybrid position located in one of the following locations: Cincinnati OH, Chicago Il, Indianapolis, IN.Responsibilities:
Proactively engage with customers to understand their goals, challenges, and feedback.
Maximize retention and satisfaction among our client base.
Primary point of contact for assigned accounts, building trusted advisor relationships with key stakeholders.
Conduct regular business reviews with clients to review performance, identify opportunities , and align on goals and priorities.
Collaborate cross-functionally with Sales, Product, Underwriting, & Marketing to ensure a seamless customer experience and drive customer outcomes.
Proactively identify and address any issues or concerns raised by customers, working to resolve them in a timely and satisfactory manner.
Monitor customer health metrics and usage data to identify trends, risks, and opportunities for improvement.Responsible for efforts to upsell or cross-sell additional products or services to existing customers based on their needs and usage patterns.
Advocate for customer needs and feedback internally, influencing product roadmap and development priorities.Qualification:
Prior experience in customer success or customer service roles preferred.
Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
Strong problem-solving abilities and a proactive mindset in addressing customer needs.
Detail-oriented with the ability to manage multiple tasks and priorities effectively.
Experience working with CRM software and other relevant tools for managing customer relationships and data.
A passion for delivering exceptional customer experiences and driving customer satisfaction.
Willingness to adapt to a fast-paced, dynamic environment and embrace continuous learning and improvement.
$60,000 - $85,000 a year
Depending on experience.
What Resilience Offers You
Innovative company culture
Flexible work schedules
Family paid leave
Paid healthcare for employees
401k
Professional development & career advancements
Flexible paid time off
Employee referral bonus
Accommodations and Accessibility
We want to ensure you're able to perform as well as possible in your interview. As part of that, if you have any accessibility-related needs to ensure a comfortable visit, please let us know.
We'll do our best to provide reasonable accommodations to suit your working style during your interview and if you join our team.
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Human Resources team at#J-18808-Ljbffr