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Lalande-de-Pomerol

    Intuit Customer Service - Miami, United States - Smoothstar Tech

    Smoothstar Tech
    Smoothstar Tech Miami, United States

    1 week ago

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    Description
    Smoothstar Tech is hiring qualified canindates for work from home customer service position with Intuit TurboTax for the taxe season.. Agents customers by providing product and service information; resolving product and service issues..
    Customer Service Representative Job Duties:
    • Interact with Turbo Tax customers via phone, focusing on tax related questions, data entry and navigation.
    • Research, analyze and determine an appropriate course of action for TurboTax customers.
    • Be a positive representative for Intuit and the Turbo Tax product; take a caring and empathetic approach to customer interactions.
    • Articulate how to use the TurboTax product accurately and efficiently resolve customer inquiries on the first contact.
    • Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires.
    • Act as a technical resource when assisting customers to resolve problems with devices and equipment.
    • Provide support via phone and/or SmartLook one-way video and screen share technology.
    Customer Service Representative Job Qualifications:
    • 1 year of customer: call center, retail or helpdesk.
    • Excellent technical and customer service skills - passion for providing the BEST customer experience.
    • Must have extensive experience with Windows OS, web browsing, email, and various software applications..
    • Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires.
    • Must be able to efficiently navigate through menus & options on desktop devices while describing those actions verbally to customer.
    • Excellent written and verbal communication skills and excellent phone etiquette (Clear crisp speech).
    • Requires strong active listening skills to accurately paraphrase a customer conversation.
    • Ability to begin servicing the program immediately after the call center owner or its agent certifies for a period of 90 days thereafter and meet the minimum service interval requirement.
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