Customer Service Representative - Miami, United States - Vortex Industries

Vortex Industries Miami, United States

3 days ago

Description

Vortex Doors is currently looking for a Customer Service Representative to join their team. If you are dedicated, customer-focused, and enjoy providing exceptional service, this might be the perfect job for you. Check out the details below:

Job Responsibilities:

Customer Interaction: Communicate with customers via phone or email, addressing inquiries and offering assistance professionally.
Problem-Solving: Identify customer needs, provide solutions, and escalate complex issues when necessary.
Documentation: Keep accurate records of customer interactions and resolutions in the system.
Dispatching: Efficiently allocate resources based on customer needs and other factors.
Product Knowledge: Learn about the company's products and services to assist customers effectively.

Great Reasons to Work at Vortex:

Competitive hourly salary based on experience.
Career advancement opportunities.
Positive work environment with recognitions and rewards.
Comprehensive health benefits, 401K match, holidays, and PTO.

Work Environment:

Regular shifts between 7:00 AM - 5:30 PM, Monday to Friday.
Office-based work, not remote.
Noisy but moderate office environment with standard office equipment.
Requirements like walking, sitting for long periods, and attention to detail.

Requirements:

High school diploma or equivalent; AA or BA preferred.
1-3 years of customer service or administrative experience preferred.
Effective communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work in a fast-paced environment, prioritize tasks, and remain customer-centric.
Capacity to handle high-stress situations with professionalism.
Proficiency with customer service software, CRM systems, and Microsoft Office Suite.

Salary Description: $29.00 per hour.

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