- Customer Interaction: Communicate with customers via phone or email, addressing inquiries and offering assistance professionally.
- Problem-Solving: Identify customer needs, provide solutions, and escalate complex issues when necessary.
- Documentation: Keep accurate records of customer interactions and resolutions in the system.
- Dispatching: Efficiently allocate resources based on customer needs and other factors.
- Product Knowledge: Learn about the company's products and services to assist customers effectively.
- Competitive hourly salary based on experience.
- Career advancement opportunities.
- Positive work environment with recognitions and rewards.
- Comprehensive health benefits, 401K match, holidays, and PTO.
- Regular shifts between 7:00 AM - 5:30 PM, Monday to Friday.
- Office-based work, not remote.
- Noisy but moderate office environment with standard office equipment.
- Requirements like walking, sitting for long periods, and attention to detail.
- High school diploma or equivalent; AA or BA preferred.
- 1-3 years of customer service or administrative experience preferred.
- Effective communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment, prioritize tasks, and remain customer-centric.
- Capacity to handle high-stress situations with professionalism.
- Proficiency with customer service software, CRM systems, and Microsoft Office Suite.
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Customer Service Representative - Miami, United States - Vortex Industries
Description
Vortex Doors is currently looking for a Customer Service Representative to join their team. If you are dedicated, customer-focused, and enjoy providing exceptional service, this might be the perfect job for you. Check out the details below:
Job Responsibilities:
Great Reasons to Work at Vortex:
Work Environment:
Requirements:
Salary Description: $29.00 per hour.