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Lalande-de-Pomerol

    Customer Service Lead - Miami, United States - Watsco

    Watsco
    Watsco Miami, United States

    2 weeks ago

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    Description

    Job Title: Lead Customer Service Representative

    Company: Gemaire Distributors

    Are you looking for an exciting opportunity to be part of a dynamic team in the HVAC industry? As a Lead Customer Service Representative at Gemaire Distributors, you will play a crucial role in providing support to the Sales team and Sales Center. Your responsibilities will include serving as a liaison between the company and its customers, handling product availability, delivery, order entry, order status, and resolving any issues that may arise.

    About Gemaire Distributors:

    Join the HVAC industry leader, Gemaire Distributors, a fully owned subsidiary of Watsco, Inc. (NYSE: WSO). With a vast network of HVAC distribution businesses across the U.S., Gemaire distributes top-quality HVAC/R equipment and supplies from multiple locations. The company's customer-focused approach, coupled with innovative technology initiatives, ensures best-in-class service delivery.

    Benefits of Joining Gemaire:

    • Exciting growth opportunities
    • Regular work hours: Monday-Friday with occasional Saturdays
    • Competitive compensation
    • Paid time off
    • Tuition assistance
    • Comprehensive insurance coverage: medical, dental, and vision
    • Life insurance benefits
    • 401(k) and Employee Stock Purchase Plan
    • Short Term/Long Term Disability coverage
    • Health Savings Account with employer contribution
    • Employee Referral Program and Purchase Program

    Required Qualifications:

    • Prior customer service supervisory or lead experience
    • High School Diploma or equivalent, with experience in Counter Sales, Call Center, or Customer Service
    • Customer service experience in a call center environment
    • Strong problem-solving and soft skills
    • Proficiency in MS Office applications
    • Ability to multitask and work efficiently

    Preferred Qualifications:

    • Call center customer service experience
    • Sales background is a plus
    • Bilingual in Spanish preferred


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