- Exciting growth opportunities
- Regular work hours: Monday-Friday with occasional Saturdays
- Competitive compensation
- Paid time off
- Tuition assistance
- Comprehensive insurance coverage: medical, dental, and vision
- Life insurance benefits
- 401(k) and Employee Stock Purchase Plan
- Short Term/Long Term Disability coverage
- Health Savings Account with employer contribution
- Employee Referral Program and Purchase Program
- Prior customer service supervisory or lead experience
- High School Diploma or equivalent, with experience in Counter Sales, Call Center, or Customer Service
- Customer service experience in a call center environment
- Strong problem-solving and soft skills
- Proficiency in MS Office applications
- Ability to multitask and work efficiently
- Call center customer service experience
- Sales background is a plus
- Bilingual in Spanish preferred
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lead guest service ambassador
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Senior Business Developer
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General Manager
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Client Relations Specialist
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Financial Systems Manager
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Customer Service Lead - Miami, United States - Watsco
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Description
Job Title: Lead Customer Service Representative
Company: Gemaire Distributors
Are you looking for an exciting opportunity to be part of a dynamic team in the HVAC industry? As a Lead Customer Service Representative at Gemaire Distributors, you will play a crucial role in providing support to the Sales team and Sales Center. Your responsibilities will include serving as a liaison between the company and its customers, handling product availability, delivery, order entry, order status, and resolving any issues that may arise.
About Gemaire Distributors:
Join the HVAC industry leader, Gemaire Distributors, a fully owned subsidiary of Watsco, Inc. (NYSE: WSO). With a vast network of HVAC distribution businesses across the U.S., Gemaire distributes top-quality HVAC/R equipment and supplies from multiple locations. The company's customer-focused approach, coupled with innovative technology initiatives, ensures best-in-class service delivery.
Benefits of Joining Gemaire:
Required Qualifications:
Preferred Qualifications: