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    Lead Transportation Assistant - Cleveland, United States - Veterans Health Administration

    Veterans Health Administration
    Veterans Health Administration Cleveland, United States

    2 weeks ago

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    Description

    Summary

    The VA Northeast Ohio Healthcare System is recruiting for a Lead Transportation Assistant. The Lead Transportation Assistant will function in the Veteran Transportation Service (VTS) within Patient Care Administrative Service.

    Duties

    The Veterans Transportation Program (VTP) consisting of the Beneficiary Travel and Veteran Transportation Program (VTS), which offers Veterans travel solutions to and from their VA health care facilities and authorized non-VA health care appointments, treatment, or care. Duties include but not limited to:
  • Provides program and administrative support, excellent customer service to all staff and veterans, as well as other related duties as assigned.
  • Responsible for Beneficiary Travel and VTS work production by assigning tasks, providing coverage, and assuring that the work is completed in a timely manner.
  • Trains, instructs, and audits Program Support Assistants (Travel Pay Clerks), Program Assistants (Special Mode Clerks), and Transportation Assistants (VTS Coordinators).
  • Determines eligibility for beneficiary travel, processing requests for reimbursement for travel, providing other means of transportation through VTS.
  • Informs patient of Beneficiary Travel criteria and eligibility.
  • Reviews requests for reimbursement of travel costs for the purpose of assuring compliance with regulations and procedures, completeness, accuracy, internal consistency, and agreement with basic authorization and reconciles vouchers against authorizations for accuracy prior to preparing certifications for payment.
  • Responsible for determining the method of payment for authorized and unauthorized ambulance claims submitted for consideration.
  • Investigates authorizations, orders and/or utilizes Computerized Patient Record System (CPRS) to review medical records and orders the appropriate mode of special transportation.
  • Approves special mode of transportation via air ambulance, commercial air, ambulance, bus and/or independent transports based on providers indicated requirement for special mode transport of the patient via electronic consult.
  • Serves as a customer service representative for all matters involving Beneficiary Travel and VTS.
  • Instructs and audits Travel Department staff in accurately determining and/or verifying Veteran eligibility for travel reimbursement according to rules, regulations, and standard operating procedures.
  • Works closely with the Fiscal Service for quality assurance of claims processed.
  • Receives telephone and written contacts from veterans and their representatives regarding questions or problems related to medical care or benefits and provides information as necessary and appropriate either orally or in writing.
  • Ensures the Travel department staff are properly trained in the preparation and completion of all forms associated with patients' mileage reimbursement payments, Direct Deposit, Electronic Funds Transfers (EFT) and all other methods of payment processing.
  • Maintains control of all folders and correspondence properly referred to and/or associated with activity until resolution of issues.
  • Demonstrates compliance with applicable laws, regulations and industry standards and is in accordance with the highest standards of business integrity.
  • Resolves simple, informal complaints of employees and refers others to the supervisor.
  • Reports to the supervisor on performance, progress and training needs of employees, and on behavior problems.
  • Coordinates, and prepare travel by special mode transport, VTS or other third-party, contracted or non-contracted modes of transport including Lyft and/or Uber, ambulance, wheelchair van, air ambulance, train, commercial flights, and other modes of transportation.
  • Performs work in conformance with all directives, regulations, and VA policies.
    • Work Schedule: Monday - Friday, 8:00am - 4:30pm
    Telework: Not Available
    Virtual: This is not a virtual position.
    Position Description/PD#: Lead Transportation Assistant / PD932460
    Relocation/Recruitment Incentives: Not Authorized
    Financial Disclosure Report: Not required
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