- Has a strong understanding of the business application(s) and works with higher level staff or technical support to understand and resolve complex application software problems
- Able to do the research and testing that is necessary to answer basic customer inquires
- Analyze and document client needs and business processes
- Able to manage multiple tasks concurrently when priorities are provided
- Responsible for communicating directly to customers on progress of issues
- Responsible for testing system enhancements and assisting clients with implementing new business features
- Ability to work in a supporting role as team environment with developers, testers and designers
- Ability to provide software business/operational training to clients
- Strong experience with requirements gathering and writing specs.
- Bachelor's degree required or four years of related work experience may substitute for bachelor's degree
- Strong analytical, interpersonal, communication, problem solving and research skills
- Excellent written and oral communications skills
- Proficiency with Microsoft Office products (Word, Excel, Outlook)
- Understanding of software systems from the user's and technical perspective
- Minimum 5 years of experience in customer support in banking/lending software or similar industry
- Must work well under pressure to meet ongoing and overlapping deadlines within abbreviated time constraints
- Additional hours may be needed during peak times and for software releases
- Prior experience with Structured Query Language (SQL) and relational databases a plus
- Formal presentation experience a plus
-
Commercial & Risk Financial Analyst
3 weeks ago
FLSmidth Salt Lake City, United StatesDo you want to make a difference in the world and contribute to a sustainable future? · We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge. It's a big responsibility, and we have committed to do it. · We need y ...
-
Systems Operations Analyst, Commercial
2 weeks ago
Shaw Systems Salt Lake City, United StatesJob Description · Job Description Salary: · Summary/Objective · Shaw Systems is a national software development company that has an established record of solid financial performance and an excellent reputation for providing quality products. We are seeking a motivated individual ...
-
Commercial Analyst
1 week ago
OOCL (USA), Inc. South Jordan, United StatesCommercial Analyst · Onsite role, Monday-Friday, 8:30am - 5:00pm. · As an essential corporate function, OOCL's Outbound Trade department oversees and manages all commercial aspects relating to outgoing vessel utilization and profitability specific to an individual Trade (i.e. T ...
-
Commercial Analyst
3 weeks ago
OOCL South Jordan, United StatesJob Description · Job Description · Commercial Analyst · Onsite role, Monday-Friday, 8:30am - 5:00pm. · As an essential corporate function, OOCL's Outbound Trade department oversees and manages all commercial aspects relating to outgoing vessel utilization and profitability spe ...
-
Commercial Analyst
1 week ago
OOCL USA Inc South Jordan, United StatesJob Description · Job DescriptionCommercial Analyst · Onsite role, Monday-Friday, 8:30am - 5:00pm. · As an essential corporate function, OOCL's Outbound Trade department oversees and manages all commercial aspects relating to outgoing vessel utilization and profitability specifi ...
-
Product Analyst Commercial Insurance
1 day ago
Diedre Moire Corp. Pleasant Grove, United StatesInsurance Product Development - Commercial - Pleasant Grove, UT · Insurance Product Analyst Developer Specialist Commercial Lines Insurance Product Design Market Analysis Underwriting KPI Development Policies Forms Rates Rules Program Strategies CPCU _ . · REMOTE WORK FROM HOME A ...
-
Myriad Genetics Salt Lake City, United StatesCommercial Operations Analytics Manager, Marketing · Myriad Genetics discovers, develops, and commercializes molecular genetic tests that determine the risk of developing disease, assess disease progression, and guide treatment decisions in Oncology, Women's Health, and Mental ...
-
Financial Planner
3 weeks ago
Albany International Salt Lake City, United StatesAlbany Engineered Composites (AEC) is one of the most technically advanced designers and manufacturers of lightweight composite aerospace structures, subassemblies and components. For more than 50 years, AEC has innovated advanced composite solutions for defense and commercial in ...
-
Construction Portfolio Analyst
3 weeks ago
Celtic Bank Salt Lake City, United StatesReach Your Potential at Celtic Bank You're brave, ambitious, and passionate in everything you do. And we want you on our team The Construction Portfolio Analyst is required to convey an image of professionalism, efficiency, and competence as a member of the Celtic Bank team. The ...
-
Lead, Program Finance
1 week ago
Harris Geospatial Solutions Salt Lake City, United StatesJob Title: Lead, Program Finance · Job Code: 11154 · Job Location: · Salt Lake City, UT · Job Schedule: 9/80, 1st shift · Job Description: · Our Financial Analysts play a key role in keeping our departments and programs on track. All departments utilize Earned Value Management S ...
-
Energy Analyst II
2 weeks ago
Bernhard LLC Salt Lake City, United States**About Us** · Bernhard's core mission is delivering innovative engineering, construction, and energy solutions that empower our clients and promote a sustainable future. Bernhard is comprised of four divisions: Mechanical, Electrical, Engineering, and Development, each with a d ...
-
Sr Financial Analyst
2 weeks ago
bioMérieux SA Salt Lake City, United StatesManage, prepare, review, and analyze Revenue/OPEX budget, forecasting, FTEs, models, templates, and presentations for North America Commercial Operations team. · Directly supports commercial operations leadership with data and reporting needs for forecasting, budget, StratPlan a ...
-
Insurance Analyst
1 week ago
Colliers International Salt Lake City, United StatesMake your next move an expert one. At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities. · Why Colliers? Our enterprising environment needs your ex ...
-
Corporate Senior Third-Party Risk Analyst
5 days ago
Glacier Bancorp Salt Lake City, United StatesGLACIER BANCORP, INC · Corporate Senior Third-Party Risk Analyst · SALT LAKE CITY , · Utah · Apply Now · Glacier Bancorp, Inc. (GBCI) is a regional bank holding company providing commercial banking services in 80 communities through 129 banking offices in Montana, Idaho, Col ...
-
Senior SOC Analyst
4 days ago
Verra Mobility Salt Lake City, United StatesWho we are... · Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-l ...
-
Lead, Program Finance
1 week ago
L3Harris Salt Lake City, United StatesJob Title: Lead, Program Finance · Job Code: 11154 · Job Location: Salt Lake City, UT · Job Schedule: 9/80, 1st shift · Job Description: · Our Financial Analysts play a key role in keeping our departments and programs on track. All departments utilize Earned Value Management ...
-
Acquisitions Analyst
3 weeks ago
TruAmerica Multifamily Salt Lake City, United StatesAbout TruAmerica · Founded in July 2013, TruAmerica Multifamily is a partnership between industry veteran Robert E. Hart and The Guardian Life Insurance Company of America. The company is based on the premise that tremendous upside potential remains in mid-tier apartment communit ...
-
Compliance Analyst
1 day ago
Celtic Bank Salt Lake City, United States PermanentCeltic Bank's Compliance Analyst assists management in ensuring regulatory compliance at our Strategic Lending Partnerships ("SLP"). As a Compliance Analyst, your duties will include (i) evaluating customer-facing materials, policies, and procedures for compliance risks, (ii) mon ...
-
Myriad Genetics Salt Lake City, United StatesCommercial Operations Analytics Manager, Marketing · Myriad Genetics discovers, develops, and commercializes molecular genetic tests that determine the risk of developing disease, assess disease progression, and guide treatment decisions in Oncology, Women's Health, and Mental H ...
-
Acquisitions, Analyst
2 weeks ago
TruAmerica Multifamily Salt Lake City, United StatesAbout TruAmerica · TruAmerica Multifamily is a Los Angeles-based investment firm specializing in acquisitions, value added asset management, capital improvement renovations and rehabilitation of Class B or better multifamily housing in the Western United States. With over55,634ap ...
Systems Operations Analyst, Commercial - Salt Lake City, United States - Shaw Systems
Description
Job Description
Job DescriptionSalary:Summary/Objective
Shaw Systems is a national software development company that has an established record of solid financial performance and an excellent reputation for providing quality products. We are seeking a motivated individual to work as a BSA supporting our commercial and operaitonal teams, with our credit-based financial software products that run on multiple platforms. This position will be responsible for providing technical product support to clients, as well as troubleshooting software application issues. The ideal candidate will have at least 5 years of experience supporting clients/customers in Commercial and Small Business loans and lines. Operational experience in the related to the Commercial and Small Business Loan industry is a huge plus
Responsibilities
Requirements
Location
This position may work from any of the following locations: Hybrid office schedule if within 75 miles of the Houston, TX or Richmond, VA office. Remote with the ability to travel at least 5% from the following states: Texas if more than 75 miles from the office location, Virginia if more than 75 miles from the office location, Florida, Georgia, Idaho, Louisiana, Michigan, New Jersey, Minnesota, North Carolina, Pennsylvania, Utah.
** Shaw Systems employees are not authorized to work in any state not listed above our outside of the US without specific written permission from their direct manager and approval from the Information Security Office.**
Supervisory Responsibility
This position does not have supervisory responsibility.
Work Environment and Physical Demands
This is a full-time position. Days of work are Monday through Friday. The daily schedule may vary from 7 am – 4 pm, 8 am – 5 pm or 9 am – 6 pm, and occasional afterhours or weekend work may be required. Hours may vary or exceed 40 in any given week depending on the needs of the business.
Travel
Limited domestic travel up to 5%.
EEO Statement
Shaw provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Shaw complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
remote work