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Cherry Hill

    Help Desk Level 2 - Cherry Hill, United States - TWO95 International

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    Description
    Title - Help Desk Level 2

    Position - Fulltime

    Location - Cherry Hill, NJ

    Salary - $Open (Best Possible)

    Requirements

    Responsibilities:
    • Provide 1st and 2nd level support for desktops, laptops, printers, servers, and other network devices both remotely and on site.
    • Ensure proper documentation, notification, and escalation of all incidents.
    • Communicate with clients by phone, email, and in person.
    • Troubleshoot and resolve system hardware and software problems.
    • Identify and troubleshoot issues related to routing, switching, Activity Directory, DHCP and DNS.
    Required Skills:
    • 3 years related work experience or BS in Information Systems or related field.
    • Must exhibit a clear, friendly, professional phone manner.
    • Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.
    • Microsoft Windows Desktop Operating Systems
    • Windows Server, Active Directory, Group Policy, Mac OSX, SMB network equipment.
    • Experience with Microsoft Office 365.
    • Must have reliable transportation.
    • Must be able to physically lift and move existing and new PC system components.
    • Experience with VMWare and Hyper-V would be a plus.
    • Experience working at a Managed Service Provider would be a plus.


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