IT Help Desk Level 2 Support Technician - Mount Laurel, United States - Technology/Software Company

Description

Job Description

Job Summary:

We are looking for a dependable, self-managed, highly professional addition to the 340Basics help desk team. The help desk technician will support and maintain the company's in- house/remote users, network infrastructure, computers, phone system, mobile phones, as well as providing exceptional overall end user support. We are growing rapidly, which gives you the opportunity to gain valuable experience working in a professional team environment.

Responsibilities:

• Configure, deploy, support Windows/Apple computers/devices, network printers, mobile phones and related end-user equipment
• Provide support for computer hardware/software, conference room equipment, network infrastructure accurately and quickly·
• Perform hands-on fixes at the desktop level, including installing, upgrading software/hardware, implementing file backups configuring systems and applications
• On-boarding and Off-boarding users
• Managing help desk tickets
• Analyze, research, perform problem solving and resolution of technical issues
• Develop and maintain an inventory of all computers, monitors, keyboards, hard drives, printers, phones, other equipment
• Liaise with third-party software support and PC equipment vendors
• Assist with developing computer, hardware, software, standard configurations
• Recommend, schedule, perform software/hardware improvements, upgrades, patches, reconfigurations, and/or purchases
• Document new policies and instructional material as needed
• Travel is required between our New Jersey and Pennsylvania offices

Qualifications/Required Skills

• Experience in Office 365 and Azure Active Directory from an end user, device, license perspective
• Ability to troubleshoot end user devices including Computers/Printers/Mobile Phones and equipment as required
• Experience with help desk software, updating, and closing incident tickets
• Technical knowledge of networks: WAN/LAN/Wi-Fi connectivity
• Technical knowledge of current network protocols, operating systems, and standards
• Exceptional hands-on troubleshooting experience
• Solid wireless network troubleshooting skills
• Experience with Cisco WebEx Meeting and Cisco WebEx Calling platforms
• Experience using and troubleshooting Microsoft Teams
• Basic knowledge of security standards and best practices
• Ability to support the executive management team
• A+, Network+, CCNA preferred

Company Description