- Management of labor resources and expenditures for the installations and service calls in their assigned territory
- Identify needs regarding training/development for the technicians in their assigned territory and provide routine feedback to managers of staff performance
- Monitor and update current and past sales to ensure proper management of all installations and service request in their assigned territory.
- Assist with forecasting installations with daily, weekly, and monthly reporting as required
- Ensure optimal Field Operation schedules to achieve service quality and technician efficiency in their assigned territory
- Adhere to Kings III Core Values, policies, and procedures and are compliant with all applicable regulatory requirements.
- Ensure effective communication channels are maintained with all appropriate areas of the business
- Phone support of incoming/outgoing calls for service appointments and troubleshooting
- Includes all other duties as assigned by your manager
- Medical, dental, vision, life, disability insurance plans offered.
- 401k plan with company match.
- Employer paid telemedicine benefits.
- Nine scheduled paid holidays, plus one paid floating holiday each year.
- 15 days of paid time off accrued in the first year.
- Honesty & Integrity
- Service to the customer above all else.
- Do what is right.
- Good enough is not good enough; pursue excellence.
- Encourage individual initiative and growth.
- At least 1 year of customer service experience
- At least 1 year of scheduling experience of remote field personnel (preferred but not required)
- Knowledge of the Alarm/Emergency Phone industry (preferred but not required)
- Understanding of resource planning requirements in a dynamic environment
- Experience with Microsoft Office applications
- Strong problem solving and ability to recognize challenges and take the appropriate steps to proactively address the issues
- Strong project management skills, ability to deliver targets within specified budgets and timelines
- Performance management skills ensuring technicians schedules achieve full potential
- Strong attention to detail.
- Strong customer service skills
- Good dispute and resolution handling skills to manage customer requests and/or complaints effectively and proactively
- Influencing and motivational skills to work with field labor resources for optimal performance
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Installation Coordinator - Coppell, United States - Kings III
2 weeks ago
Description
Kings III is honored to have been recognized by the Dallas Morning News as a Top 100 Workplace in Dallas and on the national scale for Top Workplaces USA.
Results are solely based on survey responses from our team members and we are proud to have ranked in the top 5% for multiple culture drivers including clued-in employees, supportive managers, strong values, meaningful work, leaders-in-the-know, employee appreciation and cross-team cooperation.
Watch our video.Installation Coordinator
This position includes paid training, your own laptop and monthly bonuses on top of a great pay and benefits package.
The Installation Coordinator (IC) is responsible for ensuring that all customer scheduling and installation requirements are completed in a timely manner in an assigned territory of commercial / business accounts.
The IC also reviews the technician schedules, determines the scope of each project, communicates promptly and proactively with customers, schedules labor resources, and monitors the completion of jobs in their assigned territory.
The IC is part of a supportive time and leadership who care and work to set you up for success.
KEY RESPONSIBILITIES:
Company Benefits include:
At Kings III, we specialize in reducing risk, liability, and costs for our customers.
We provide complete, compliant, and affordable emergency push button help phone solutions for elevators, poolside, stairwells, parking areas and more (landline, cellular and VoIP available).
Our primary client base includes commercial and multi-family real estate owners and property managers.Our all-inclusive turnkey solution includes equipment, installation, maintenance and 24/7 monitoring at our very own Emergency Dispatch Center all for one low price.
Two key differentiators include our smart line seizure technology which eliminates costly dedicated emergency phone lines and our digital recording and storing of all calls.
These coupled with many other value-added benefits allow us to deliver peace of mind to our clients.At Kings III, our primary focus is servicing the customer above all else. Keeping a current customer satisfied is more important than gaining a new one. As a private company, we don't have to cut corners to make quarterly profit goals. As a result, our customer retention rate is amazingly high at nearly 98%. Most important to our employees and our customers alike is that we stand behind what we sell and service. If there is a problem, we fix it, period. We are in the life safety business and understand our products must work when needed.
Kings III Core Values:
You will find our core values, listed below, deeply engrained in the fabric of the company.
It's important that everyone in the business is dedicated to these values as we work to lead and grow a team of good citizens - internally and externally speaking.
We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
RequirementsFUNCTIONAL KNOWLEDGE:
SKILLS:
