- Management of labor resources and expenditures for the installations and service calls in their assigned territory
- Identify needs regarding training/development for the technicians in their assigned territory and provide routine feedback to managers of staff performance
- Monitor and update current and past sales to ensure proper management of all installations and service request in their assigned territory.
- Assist with forecasting installations with daily, weekly, and monthly reporting as required
- Ensure optimal Field Operation schedules to achieve service quality and technician efficiency in their assigned territory
- Adhere to Kings III Core Values, policies, and procedures and are compliant with all applicable regulatory requirements.
- Ensure effective communication channels are maintained with all appropriate areas of the business
- Phone support of incoming/outgoing calls for service appointments and troubleshooting
- Includes all other duties as assigned by your manager
- Medical, dental, vision, life, disability insurance plans offered.
- 401k plan with company match.
- Employer paid telemedicine benefits.
- Nine scheduled paid holidays, plus one paid floating holiday each year.
- 15 days of paid time off accrued in the first year.
- Honesty & Integrity
- Service to the customer above all else.
- Do what is right.
- Good enough is not good enough; pursue excellence.
- Encourage individual initiative and growth.
- At least 1 year of customer service experience
- At least 1 year of scheduling experience of remote field personnel (preferred but not required)
- Knowledge of the Alarm/Emergency Phone industry (preferred but not required)
- Understanding of resource planning requirements in a dynamic environment
- Experience with Microsoft Office applications
- Strong problem solving and ability to recognize challenges and take the appropriate steps to proactively address the issues
- Strong project management skills, ability to deliver targets within specified budgets and timelines
- Performance management skills ensuring technicians schedules achieve full potential
- Strong attention to detail.
- Strong customer service skills
- Good dispute and resolution handling skills to manage customer requests and/or complaints effectively and proactively
- Influencing and motivational skills to work with field labor resources for optimal performance
-
Installation Coordinator
1 week ago
Kings Iii Coppell, United States· Kings III is honored to have been recognized by the Dallas Morning News as a Top 100 Workplace in Dallas and on the national scale for Top Workplaces USA. Results are solely based on survey responses from our team members and we are proud to have ranked in the top 5% for multi ...
-
Installation Coordinator
1 week ago
Kings III of America Coppell, United StatesJob Type Full-timeDescriptionKings III is honored to have been recognized by the Dallas Morning News as a Top 100 Workplace in Dallas and on the national scale for Top Workplaces USA . Results are solely based on survey responses from our team members and we are proud to have ran ...
-
Installation Coordinator
6 days ago
Kings III of America Coppell, United StatesJob Type · Full-time · Description · Kings III is honored to have been recognized by the Dallas Morning News as a Top 100 Workplace in Dallas and on the national scale for Top Workplaces USA . Results are solely based on survey responses from our team members and we are proud t ...
-
Installation Coordinator
2 days ago
Resource Personnel Consultants Dallas, United StatesInstallation Coordinator - Fort Worth, TX RPC Staffing has some amazing opportunities to get you to work as soon as this week About RPC Staffing RPC Staffing is a veteran-owned staffing agency that helps put people to work across the United States. · Installation, Coordinator, S ...
-
Installation Project Coordinator
1 week ago
Minol USA Dallas, United StatesJob Description · Job DescriptionResponsible for providing support to Director of Metering Services, Director of Field Operations and Field Technicians. This includes project tracking, purchasing, scheduling, job cost and billing for installations. · Skills & Requirements · High ...
-
Installation Coordinator
2 weeks ago
Resource Personnel Consultants Dallas, United StatesInstallation Coordinator - Dallas, TX RPC Staffing has some amazing opportunities to get you to work as soon as this week About RPC Staffing RPC Staffing is a veteran-owned staffing agency that helps put people to work across the United States. We a Installation, Coordinator, Sta ...
-
Technical Production Lead
1 week ago
Premier Logitech Coppell, United StatesPosition Summary: As a Technical Production Lead, you will be a hands-on leader that trains, directs, and leads a team in a production environment. The Technical Production Lead has the technical ability to perform tasks as written in work instructions, has the capability to trou ...
-
B2B Project Coordinator
1 week ago
The Container Store Coppell, United States Full timeOverview · The B2B Project Coordinator is responsible for supporting our account executives and internal sales team in delivering custom spaces solutions throughout the sales cycle, including designing, quoting, order processing, installation and post-order follow-up. This posit ...
-
EUC - Remote Desktop support -L2
2 days ago
Tata Consultancy Services Coppell, United StatesTechnical/FunctionalSkills · Experience in End User Computing – Remote Desktop support · Service Management · Service Now · Knowledge of ITIL processes · Windows Domain knowledge · Roles& Responsibilities: · Deploy software and hardware · Troubleshooting and deploying end user c ...
-
Help Desk Support Specialist
1 day ago
MEI Coppell, United States Full timeLooking for career opportunities, an employer who develops their people, a place to make your mark? If so, we are looking for you. MEI Rigging & Crating is a professional industrial services company. We are a leader in our field and we provide quality machinery moving services to ...
-
Environmental Health
17 hours ago
MEI Coppell, United States Full timeTrusted Service, Dedicated Team, Come & Join Us · MEI Rigging & Crating has grown into one of the largest providers of rigging, machinery moving, millwrighting, mechanical installation, industrial storage, crating and export packing services in the U.S. · Our dedication to prec ...
-
Field HR Generalist
1 week ago
Artisan Design Group Coppell, United StatesJob Type Full-time Description COMPANY OVERVIEW · Artisan Design Group – or ADG – is a leading supply chain partner to homebuilders throughout the United States. Over 3,000 ADG associates operating out of 135 facilities in 25 states provide a full range of design, procurement, ...
-
Deployment Manager
1 day ago
Brinker International Inc Coppell, United StatesDeployment Manager - Restaurant Systems · Dallas TX · What does it mean to be a BrinkerHead? We play like a team, take pride in our culture and seek every opportunity to make people feel special. Life is short. Work happy. At Brinker, we connect, serve and give to create the bes ...
-
Service Desk Analyst II
1 week ago
Superior Uniform Group Coppell, United StatesJOB SUMMARY · The Service Desk Analyst II (SDA II) role is responsible for effective provisioning, installation/configuration, operation, and maintenance of client systems hardware and software related to end-user needs and requirements. This individual works as a liaison betwee ...
-
Service Manager
1 day ago
DH Pace Coppell, United StatesDH Pace Company, Inc. is looking for a highly motived Dispatch Manager for our Coppell, TX location. This is a great opportunity for anyone in construction or logistics operations that is looking to grow with an industry leading, family-owned company. If you have strong leadershi ...
-
Field Technician
4 days ago
RSi Visual Systems, Inc. Coppell, United StatesJob Description · Job DescriptionJob Position: Visual System Field Engineer · Department: Operations · Reports to: Test and Support Manager · Responsibilities: · Perform on-site installations of company visual systems · Provide technical support on-site and in-house for internal ...
-
Database Administrator DB2 and SQL
2 weeks ago
AAA Texas Coppell, United States Full timeDatabase Administrator DB2 and SQLJoin our dynamic Tools and Technology team as a DevOps Engineer – Database Specialist, where the emphasis is on database platforms. We cover all aspects of RDBMS database technologies, including DB2 on IBM Z, DB2 on LUW, SQL Server, Oracle, MySQL ...
-
Lead Systems Engineer
4 weeks ago
Dtcc Coppell, United StatesJob Description · Are you ready to explore a world of possibilities? · Join our DTCC family, and you'll grow your expertise and become the best version of you. As you embark on a new journey, you'll be supported and surrounded by other professionals as you learn new skills, adv ...
-
NewRez LLC Coppell, United StatesWho we are · Shellpoint Mortgage Servicing (SMS) is one of America's top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "s ...
-
Facilities Engineer Staff
5 days ago
Lockheed Martin Corporation Coppell, United StatesJob ID: 668280BR Date posted: Jun. 12, 2024Description:Responsibilities include experienced mechanical engineering background with an in-depth understanding of HVAC systems, Pneumatic systems, Vacuum systems, DI Water systems, Plumbing systems, and Site Utilities. Your responsibi ...
Installation Coordinator - Coppell, United States - Kings III of America
1 month ago
Description
Job Type
Full-time
Description
Kings III is honored to have been recognized by the Dallas Morning News as a Top 100 Workplace in Dallas and on the national scale for Top Workplaces USA . Results are solely based on survey responses from our team members and we are proud to have ranked in the top 5% for multiple culture drivers including clued-in employees, supportive managers, strong values, meaningful work, leaders-in-the-know, employee appreciation and cross-team cooperation.
Watch our video .
Installation Coordinator
This position includes paid training, your own laptop and monthly bonuses on top of a great pay and benefits package. The Installation Coordinator (IC) is responsible for ensuring that all customer scheduling and installation requirements are completed in a timely manner in an assigned territory of commercial / business accounts. The IC also reviews the technician schedules, determines the scope of each project, communicates promptly and proactively with customers, schedules labor resources, and monitors the completion of jobs in their assigned territory. The IC is part of a supportive time and leadership who care and work to set you up for success.
KEY RESPONSIBILITIES:
At Kings III, we specialize in reducing risk, liability, and costs for our customers. We provide complete, compliant, and affordable emergency push button help phone solutions for elevators, poolside, stairwells, parking areas and more (landline, cellular and VoIP available). Our primary client base includes commercial and multi-family real estate owners and property managers. Our all-inclusive turnkey solution includes equipment, installation, maintenance and 24/7 monitoring at our very own Emergency Dispatch Center all for one low price. Two key differentiators include our smart line seizure technology which eliminates costly dedicated emergency phone lines and our digital recording and storing of all calls. These coupled with many other value-added benefits allow us to deliver peace of mind to our clients.
At Kings III, our primary focus is servicing the customer above all else. Keeping a current customer satisfied is more important than gaining a new one. As a private company, we don't have to cut corners to make quarterly profit goals. As a result, our customer retention rate is amazingly high at nearly 98%. Most important to our employees and our customers alike is that we stand behind what we sell and service. If there is a problem, we fix it, period. We are in the life safety business and understand our products must work when needed.
Kings III Core Values: You will find our core values, listed below, deeply engrained in the fabric of the company. It's important that everyone in the business is dedicated to these values as we work to lead and grow a team of good citizens - internally and externally speaking.
Requirements
FUNCTIONAL KNOWLEDGE :
