- 35% Customer Experience - Maintaining regular communication with customers, resolving issues, and ensuring satisfaction throughout the job cycle.
- 25% Job Process Support - Coordinating with internal and external partners, assisting with escalations, and ensuring efficient job movement.
- 40% Operations - Managing job intake, reviewing paperwork, collecting payments, scheduling inspections, and coordinating service orders.
- Reports to the District Installation Manager
- No Direct Reports
- Minimal overnight travel required
- Requires sitting with occasional movement; occasional light lifting may be needed
- Indoor office setting with minimal unpleasant conditions
- Age: 18+
- Legally permitted to work in the US
- Home improvement or construction industry knowledge preferred
- Strong interpersonal and problem-solving skills
- High school diploma or GED
- 1 year
- Not required
- None
- Self-motivated with strong initiative
- Excellent communication and organizational skills
- Proficient in Microsoft Office
- Ability to manage multiple tasks efficiently
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Installation Coordinator-Denver CO - Wheat Ridge, United States - Home Depot
![Home Depot background](https://contents.bebee.com/companies/us/home-depot/background-v247P.png)
Description
The Installation Coordinator plays a crucial role in ensuring an exceptional customer experience both internally and externally.
They are the primary point of contact between customers and The Home Depot for all job-related needs. Responsibilities include directing job flow, monitoring statuses, scheduling pre-installation inspections, and managing services processes.The Installation Coordinator is instrumental in achieving performance metrics and contributing to the goal of installing 100% of backlogged work.
Key Duties:
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