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Dispute Resolution Associate
5 days ago
5 Legal Washington, United StatesJob Description · Job DescriptionOne of the largest and most prestigious international law firms in the world seeks an associate to join the Disputes practice in their New York or Washington office. · Candidates should have 2-4 years of experience in litigation and/or investigat ...
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Cash Applications Specialist
1 week ago
MEDSTAR HEALTH Elkridge, United States**General Summary of Position** · MedStar Ambulatory Services is currently seeking a Cash Applications Specialist to join the team This is a full time, Monday-Friday position, with a hybrid schedule after the successful completion of the 90-day probationary period. Hybrid schedul ...
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Business Operations Specialist
1 week ago
Parsons Elkridge, United StatesIn a world of possibilities, pursue one with endless opportunities. Imagine Next · When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace ...
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Inventory Control Specialist
1 week ago
Saval Foodservice Elkridge, United StatesSaval Foodservice in Elkridge, Maryland · **Job Description**: · - Perform counts and review records to keep inventory correct. · - While performing cycle counts assure slots are neat and fix damages. · - Complete full cycle count of warehouse on a monthly basis. · - Run date sen ...
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General Manager
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Destination Pet LLC Elkridge, United States**Welcome to Destination Pet. We are One Pack · - a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing t ...
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Supervisor Operations
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Veolia Linthicum Heights, United States**Company Description** About Veolia North America** · **Job Description** BENEFITS** · Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer ...
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CNS Systems Administrator
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SSATI Annapolis Junction, United StatesCNS Systems Administrator, Clearance Required – TS/SCI w/Polygraph · Please note, this position requires all candidates to currently possess an active Top-Secret SCI Clearance with a Polygraph. This position is not an opportunity to be sponsored or nominated for a governm ...
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Customer Experience Representative
2 days ago
Idex Corporation Linthicum, United States**BUSINESS OVERVIEW** · The Customer Experience Representative position will be located at the Linthicum, MD US Valve site. Established in 1999 out of the growing needs of valves at Airtech Vacuum Inc., US Valve is a manufacturer of elastomer hinge check valves, dual disc check v ...
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2024-2025 - Lower School First Grade Teacher
1 week ago
Sandy Spring Friends School Sandy Spring, United StatesFounded in 1961, Sandy Spring Friends School is a progressive, coed, academically-rigorous day and boarding school serving approximately 700 students from age three through 12th grade. The campus is located on 140 acres in the historic Sandy Spring area of Montgomery County, Mary ...
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Annual Giving and Stewardship Associate
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Sandy Spring Friends School Sandy Spring, United StatesFounded in 1961, Sandy Spring Friends School is a progressive, coed, academically-rigorous day and boarding school serving approximately 700 students from age three through 12th grade. The campus is located on 140 acres in the historic Sandy Spring area of Montgomery County, Mary ...
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Sandy Spring Friends School Sandy Spring, United StatesFounded in 1961, Sandy Spring Friends School is a progressive, coed, academically-rigorous day and boarding school serving approximately 700 students from age three through 12th grade. The campus is located on 140 acres in the historic Sandy Spring area of Montgomery County, Mary ...
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Ticket Coordinator 0-1 Ris
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DUIT Fort George G Meade, United StatesOne of Inc 5000's fastest growing companies, come join us Our work environment is limitless, you matter to us, your great work will be recognized, and there are many opportunities for advancement. Davis Unlimited Information Technologies, Inc (DUIT) wants you We have immediate op ...
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Maintenance Generalist
3 days ago
Sandy Spring Friends School Sandy Spring, United StatesFounded in 1961, Sandy Spring Friends School is a progressive, coed, academically-rigorous day and boarding school serving approximately 700 students from age three through 12th grade. The campus is located on 140 acres in the historic Sandy Spring area of Montgomery County, Mary ...
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Cabling Cross Connect Specialist Ris
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DUIT Fort George G Meade, United StatesWe are on several winning teams...Come join us Our work environment is limitless, you matter to us, your great work will be recognized, and there are many opportunities for advancement. Davis Unlimited Information Technologies, Inc (DUIT) wants you We have immediate openings for ...
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Dec Logistician Ris
1 week ago
DUIT Fort George G Meade, United StatesOne of Inc 5000's fastest growing companies, come join us Our work environment is limitless, you matter to us, your great work will be recognized, and there are many opportunities for advancement. Davis Unlimited Information Technologies, Inc (DUIT) wants you We have immediate op ...
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Assistant Director, Student Conduct
1 week ago
Johns Hopkins University Baltimore, United StatesThe Office of Student Conduct is seeking an**_ Assistant Director, Student Conduct_** (Student Life Administrator) who leads the efforts to educate students about community standards of academic ethics. Supervised by the Associate Director of Student Conduct, the Assistant Direct ...
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Consumer & Service Recovery Manager
3 days ago
Ascension Baltimore, United StatesWe Are Hiring: · - **Department**: Patient Experience · - ** Schedule**: Monday-Friday, Daytime Hours · - ** Hospital**:Ascension Saint Agnes · - ** Location**: Baltimore, MD · What You Will Do: · Manage consumer experience and is accountable for service commitment. Serve as the ...
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Onsite Technician
1 week ago
Intellicomp Technologies Baltimore, United StatesJob Title: Onsite Helpdesk TechnicianLocation: Onsite At Client LocationJob Type: Full-Time · Overview: · We are seeking a dedicated Onsite Helpdesk Technician to provide advanced technical support at our client's facility. This role is crucial for ensuring smooth IT operations a ...
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Hospital Is Analyst Iv
4 days ago
MEDSTAR HEALTH Baltimore, United States**General Summary of Position** · **Primary Duties and Responsibilities** · - Actively coordinates and facilitates successful resolution to user issues, problems and requests. Creates agendas to accomplish desired results. Keeps meetings on track and focused. Ensures accurate min ...
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Quality Assurance Specialist I
18 hours ago
CareFirst BlueCross BlueShield Owings Mills, United States**Resp & Qualifications** · **PURPOSE**: · The Specialist, Quality Assurance I is responsible for examining and evaluating the accuracy of transactions in accordance with regulations and company guidelines. Fairly and consistently reviews team interactions with both internal and ...
Customer Care Resolution Associate - Columbia, United States - 3 Day Blinds
Description
**Customer Care Resolution Associate**
at 3 Day Blinds - Corporate Columbia, MD With over 40 years of success, 3 Day Blinds has become the leading national retailer and manufacturer of quality custom made blinds, shades, draperies and shutters. We help transform our client's homes and workplaces by offering a wide variety of products that add beauty and comfort to every space. It takes a talented group of individuals to do what we do, and we do it together as One Team. We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel passionate and connected to your work every day.
**WHATS IN IT FOR YOU**
As a Customer Care Resolution Associate, you will ensure our internal and external clients receive the superior client experience that is part of our brand promise and Core Values.
Youll receive competitive pay and benefits including medical, dental, vision, paid time off and a 401(k) plan with a degree of employer matching.
Youll experience paid training in a comfortable, professional environment and advancement opportunities.
We work hard, but we also celebrate success and find ways to have fun.
You will be part of a dedicated call center and come to work in casual clothing, ready to get the job done
We are looking for ambitious and driven individuals to join our growing team. We operate in a high-performance, dynamic culture and our work atmosphere is entrepreneurial. If this sounds like it could be you, read on
This role currently operates in a remote setting.
**HOW YOULL CONTRIBUTE**
Provide high caliber support to our sales team of Design Consultants and Installers.
Answer questions and resolve inquiries from our valued clients related to product, warranty, installation, parts & repairs.
Provide valuable insight to improving overall client experience through constant feedback.
Contribute to achieving key organizational success factors (call metrics and responsiveness on resolution of inquiries).
Respond timely to client inquiries while keeping adherence to assigned schedule, phone time and resolution time.
Delight the client by exceeding expectations with their window covering needs
**ATTRIBUTES FOR SUCCESS**
Able to identify and execute resolution on a variety of customer service issues in a prompt manner
Provide a superior client experience by projecting patience, empathy, caring, and sincerity in voice tone and words
A self-starter who consistently meets established productivity, schedule, call monitoring and survey score standards
Adaptable to change, with an ability to learn new skills and retain information
Team-oriented with a positive outlook and willingness to go above and beyond
An exceptional written and verbal communicator
Detail-oriented, flexible, and able to multitask in a fast paced environment
Focused on providing exceptional service to both internal and external customers
Comfortable with computers, with an ability to navigate multiple systems at once
**REQUIRED**
High school diploma or equivalent work experience
Ability to work full-time, five days a week with one of those days on the weekend (alternating schedules)
Experience in a Customer Service based role
Strong communication skills
Proficient in Microsoft Office technology
**PREFERRED**
Experience in a call center environment is preferred