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    Safety And Risk Associate - Miami Beach, United States - Clevelander Ocean LP

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    Job Description

    Job Description

    SUMMARY: Responsible for the safeguarding of hotel property, assets, guests, patrons, and team members.

    DUTIES AND RESPONSIBILITIES:

    • Patrol hotel property to ensure the safety of guests, patrons, and Team Members and to protect all hotel assets
    • Assist sick and injured guest, patrons, and Team Members
    • Delivers an enthusiastic, professional greeting to guests upon arrival and departure
    • Ensures area around entrances is clean, safe, and secure
    • Builds relationships with patrons that add to the guest experience
    • Maintains and ensures compliance with all policies and procedures
    • Investigates all guests and staff complaints and observations
    • To serve as a link between the rest of the management team and the staff
    • Makes unannounced spot checks on staff performance at varying times and days
    • Reports and notify management with regards to incidents involving guests or patrons

    QUALIFICATIONS:

    • High school or equivalent education preferred
    • Minimum of one-year security-related background required
    • Licenses or Certificates- Ability to obtain and/or maintain any government required licenses certificates or permits
    • Minimum of two years' experience within customer service
    • Good oral and written communication skills
    • Ability to work in a team environment
    • Ability to verbally communicate and take direction
    • Ability to multi-task in high volume and fast-paced work environment
    • Ability to remain calm in high-stress situations
    • Ability to operate a handheld two-way radio
    • Strong attention to detail required

    Working Conditions:

    • Work is mostly performed outdoors and requires various shifts and weekend hours. As well as physical patrols of all JHR properties


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