Luxury Hotel Valet Attendant - Miami Beach, United States - Towne Park

Towne Park

Verified Company

Miami Beach, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Details

Work Schedule:
The work schedule for this position can include AM/PM/OVN shift times.

Paid Time Off:
Employees accrue hours of PTO per hour worked up to a maximum of 40 hours per calendar year.

Employees accrue 0.02 hours of floating holiday per hour worked up to a maximum of 32 hours per calendar year.

Benefits:
Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan.

Seasonal and temporary roles are not eligible for the paid time off and benefits outlined above.

JOB SUMMARY:

The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner.

The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure.

DUTIES AND RESPONSIBILITIES:

Guest Service

Maintains pleasant, friendly and professional demeanor with all customer, coworkers, and clients
Acknowledges and greets customer within five feet with a professional and friendly demeanor
Uses guest last names during interactions
Uses salutation of the day and welcomes guests to the location
Practices proper Towne Park phone etiquette
Posts up in designated areas when not completing tasks
Runs at top speed to park and retrieve vehicles and drives slowly and cautiously
Assists guests with bell services and luggage storage as needed (when applicable)
Opens all vehicle and property doors for guests
Assists customers with directions, taxis, reservations and other inquiries
Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
Delivers messages, items and/or guest amenities as requested
Transport guests to appropriate places that are approved by the location (when applicable)
Explains parking rates and retrieval procedures to guests upon arrival

Systems and Standards

Completes all tasks in a timely manner as instructed by the Account Manager
Treats guests and associates with courtesy, respect and dignity
Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform
Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location
Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures
Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns
Consistently completes location on all key tags after parking vehicle
Calculates and collects revenue for vehicles when needed

Safety and Risk Management

Follows site specific safety and security procedures
Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques
Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately
Uses only equipment trained to use and operates all equipment in a safe manner
Immediately secures all keys on belt clip or in a locked key box
Reports all potential hazards and safety concerns to Account Manager

KNOWLEDGE, SKILLS AND ABILITIES:

Ability to read and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in oneonone and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed

QUALIFICATIONS:

Ability to operate a manual transmission is highly desirable
Perform parallel parking
Must have and maintain a valid drivers license and clean driving record
For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen
Must complete the Wheelchair Safety Training course provided by Towne Park

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of th