Service Drive Consultant - Los Angeles, United States - KPA

Description

Founded in 1986, KPA is a leading provider of Workforce Compliance software and consulting services. We succeed if our clients can send their employees home at night, having not experienced a workplace accident or injury. The combination of software, consulting, and training helps clients identify, remedy, and prevent workplace safety and compliance problems so they can focus on what's important – their core business.

Help us help keep people safe and businesses working efficiently. Named as one of Built In Colorado's Best Places to Work for five years in a row, KPA is made up of talented individuals working together for the greater good. We're here to help our clients build safe, thriving organizations, and we're looking for people with a common goal to help us do it.

Position Description:

The Service Drive Consultant will play a crucial role in developing and maintaining strong relationships with clients to establish and demonstrate exceptional industry and regulatory knowledge through onsite field audits, repair order reviews, and employee trainings. The objective of the consultant is to help minimize risk and increase profitability for the client.

The consultant develops and maintains relationships with dealer principals, dealer management, compliance officers, dealer general counsel, and other dealership staff. The position requires a person who is comfortable connecting with clients face-to-face, as well as by phone, e-mail, and virtual video sharing (i.e., GoToMeeting or MS Teams).

Functions of the Service Drive Consultant position will grow and change as KPA grows, so it's a perfect opportunity to join an expanding department at KPA.

Location:

While this is a remote position based out of the employee's home office, it will require frequent visits to clients within the territory, including overnight travel. This position will be based in the Los Angeles area and work with clients across California.

In the first 60 days, you will:

• Shadow our teams' consultants and learn the process on how to properly conduct a KPA Service Drive Compliance Audit.
• Learn the VeraSuite system thoroughly and learn to use the handheld in the field.
• Attended multiple in person meetings and webinars on the Service Drive product.
• Inherit a customer service base and quickly establish relationships with Mangers and Management teams across many different dealerships.
• Complete new hire orientation training to be fully operational as a KPA Service Drive Consultant, using KPA technology to perform audits on a handheld device.
• Pass a test on Service Drive compliance before becoming operational.

In the first 6 months, you will:

• Establish and demonstrate exceptional industry and regulatory knowledge through onsite field audits, employee training, and regulatory interaction.
• Organize client visit schedule to maximize travel efficiency based on local and distant client groupings and service frequency.
• Assist with and/or prepare various compliance documentation as needed.

By the end of your first year, you will:

• Help communicate and implement service drive management compliance systems
• Support the ongoing growth of the company by performing exceptional customer service, documenting and submitting 20 referrals or sales leads per year to your area Account Executive
• Be responsible for promoting productive relationships with dealer group management for KPA clients and State Dealer Association Management.
• Perform your first in person presentation to our complete district on the ever-changing Compliance responsibilities for a dealership and how our product line is crucial.
• Performs other duties and fulfills other responsibilities, as assigned

Qualifications:

• Senior-level experience working in an automotive dealership required. Deep knowledge in BAR and Service drive compliance. Sales and Service drive experience is a plus.
• Ability to stay current with legal/regulatory and compliance trends, incorporating new information into KPA policies and procedures.
• Ability to identify and analyze complex issues and evaluate their broader implications for the business.
• Ability to interact with clients at all levels, providing timely practical advice and solutions. Strong communication skills both in-person and in writing are required.
• Ability to work independently, exercise good judgment, and take ownership of issues and matters to their successful conclusion.
• Experience working in a fast-paced, dynamic environment.
• Demonstrated integrity and ability to foster a compliance culture.
• Strong ability to multi-task and quickly shift priorities.
• Excellent organizational and time management skills.
• Ability to navigate and learn new platforms and technology quickly and effectively. The ideal candidate will be proficient in Microsoft Word, Outlook, and PowerPoint, and will be proficient and comfortable using handheld and portable devices.

Success Criteria:

• Effective communication skills, in-person, in writing, and by phone.
• Professional, collaborative, and persuasive when interacting with clients.
• Successfully work in a fast-paced, self-directed, entrepreneurial environment, combining the independence of working from a home office while professionally representing KPA.
• Interest and aptitude in learning Federal and State-specific regulations imposed on the automotive dealership industry.
• Ability to manage accounts efficiently and document all activities in our CRM platform.

Relationships:

• As a Service Drive Consultant, you are expected to develop and maintain internal and external relationships with:

District Manager, District Supervisor, staff colleagues, and other members of KPA management team

District clients, potential clients, dealer group management and state dealer associations

Travel Expectations:

• 3-4 nights per month overnight travel
• Air travel 6-10 times per year

Physical Requirements:

• Active driver's license and insurance as required by law
• Reliable transportation and ability to drive between client visits. Driving time per day varies according to geography and scheduling.
• Ability to lift up to 20 pounds.
• Ability to stand on feet a minimum of 6 hours per day.
• Ability to sufficiently receive audio signals to proceed with caution around heavy machinery, vehicles and other warning noises to ensure safety.
• Ability to perceive sounds at normal speaking levels, with or without correction, and the ability to receive detailed information through oral communication and to make discriminations in sound.
• Ability to see, recognize, and respond to potentially dangerous situations.
• Ability to physically move in manners such as bending, crouching, reaching, and pushing/pulling items up to 20 pounds.
• Ability to stay overnight in a hotel.

Compensation

• This is an hourly role paying $34.50 per hour

Don't meet every job requirement? At KPA, we are dedicated to building a diverse, inclusive, and authentic workplace. Studies have shown that women and people of color are less likely to apply unless they meet every requirement. If you're excited about the role but your past experience doesn't align perfectly with every qualification, we still encourage you to apply You might just be the right candidate for this or other roles.

As a growing company KPA values its employees by supporting them with a full benefits package including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Paid and Floating Holidays, 401k with Company match and immediate vesting, Company-funded Life Insurance, Employee Assistance Programs, and Pet Insurance.

About KPA

Founded in 1986, KPA is a leading provider of Environment, Health & Safety (EHS), and Workforce Compliance software and consulting services. KPA solutions help clients identify, remedy, and prevent workplace safety and compliance problems across their entire enterprise. The combination of KPA's software, consulting services, and award-winning training content helps organizations minimize risk so they can focus on what's important—their core business.

We are passionate about what we do, how we do and why we do it. Our culture is driven by the KPA core values – Integrity, Helpful, Excellence, Agile, Respectful, and Teamwork. Success will be determined by the capabilities, energy and character of the people we bring into our organization and the performance they achieve.

KPA, with headquarters in Colorado and teammates throughout the United Sates, is recognized as one of Colorado's Best Midsize Places to Work by Built In Colorado for 2024.

"To be ranked in Built In's Best Places to Work Awards is a recognition of KPA's dedication to creating a team of outstanding professionals and our efforts to create a positive and safe workplace culture for everyone," said Chris Fanning, KPA President and CEO. "I believe we've developed a high caliber organization comprised of passionate people who are experts in their respective fields and deliver great value to our customers."

KPA is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, religion, religious dress/grooming, color, ethnicity, sex (including sex stereotyping), sexual orientation, gender identity or gender expression, national origin, ancestry, citizenship status, creed, uniform service member status, military or veteran status, marital status, pregnancy, breast-feeding and/or pregnancy-related conditions, age, protected medical condition, leave status, physical or mental disability, genetic characteristics, or any other legally-protected status in accordance with the requirements of all federal, state and local laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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