Jobs

    Senior Desktop Support Analyst - Washington, United States - RL Canning

    RL Canning
    RL Canning Washington, United States

    2 weeks ago

    Default job background
    Technology / Internet
    Description

    Sr. Desktop Support Analyst

    Onsite Role

    Who We Are

    RL Canning is a global IT managed service and consultancy dedicated to working alongside our customers to enhance the digital workplace with a clear focus on value by maximizing technology and operational excellence. Our service portfolio and ecosystem of digital innovators offer industry-leading solutions and integrated expertise that are designed with each unique customer in mind to deliver a sustained effort to achieve better and faster results that are aligned to enduring strategic outcomes.

    Job Overview

    The Senior Desktop Support Analyst will be part of a team responsible for providing on-site support for workplace devices, software, and processes for end-users working globally. Takes full responsibility for the timely completion of IT problem resolution with a wide variety of clients, including senior-level associates.

    In this role, you will

    • Provides in-person high-touch support to executives and various customer personas, which allows end-users to receive dedicated support for any IT issue that may occur and promises ultimate ownership and resolution.
    • Provides troubleshooting for Windows 10, Apple OS, O365, and Laptop/Desktop hardware issues.
    • Assists with writing procedures, documenting activities, and troubleshooting problems.
    • Interfaces with customers to troubleshoot problems, gather information, provide guidance, and coordinate activities.
    • Balances multiple priorities and can adjust to changing work demands and shifting focus.
    • Assist and Coordinate routing of escalations and outages. Participating in resolution.
    • Conference room troubleshooting including Smart Hands along with setup & support for meetings.
    • Maintains the work area and equipment in a clean and orderly condition and follows prescribed safety regulations.
    • The employee must frequently lift and/or move items up to 50 pounds.
    • This position requires standing, walking, bending, kneeling & crouching.
    • Other duties as assigned.

    For this role, you will need

    • 3+ years providing "hands-on" infrastructure support, including network, servers, desktops, and related peripherals.
    • Must be able to work 100% onsite Monday to Friday from 7:30 a.m. to 4:30 p.m.
    • Experience supporting and collaborating with VPs, C-level Executives, or other enterprise end-users in previous roles.
    • Break/fix laptop/desktop hardware repair experience.
    • Must have strong experience with Windows 10, and MAC OS desktop environments, including troubleshooting and configuration.
    • Strong understanding of mobile devices mobile device application functionality as it pertains to the following smartphone operating systems: iPhone, and Android OS.
    • Must have excellent customer service and interpersonal skills; must have excellent communication skills, both verbal and written.
    • Strong understanding of timelines, milestones, and deliverable due dates.
    • Strong documentation and process skills are required.
    • Must have worked with the ServiceNow Ticketing system.
    • MAC certifications are preferred. (ACSP Certification)
    • Travel if required.

    Why Join Us

    Cutting-Edge Innovation & Technology: Unlock the opportunity to be a vital part of a cutting-edge environment where innovation is not just encouraged but is a way of life. You'll have the opportunity to engage with the latest technologies, contribute to groundbreaking projects, and be at the forefront of technological advancements in the IT sector.

    Professional and Personal Growth: Our company believes in investing in our team's growth. Our commitment is to empower our team members with the tools and resources they need to enhance their skills, stay at the forefront of industry trends, and unlock new opportunities for advancement. We believe that investing in the development of our talent not only enriches individual careers but also contributes to the collective success of our company.

    Collaborative & Inclusive Culture: Become part of a team where collaboration is key. Our inclusive culture values every voice and fosters a workspace where teamwork and collective problem-solving are paramount. You'll work alongside talented professionals from diverse backgrounds, sharing ideas and creating solutions together.

    Empowering Work Environment: Discover the opportunity to be a valued team member where your ideas are valued, your contributions matter, and your potential is recognized. You will be part of a team where your ideas are heard and your work has a meaningful impact on our projects and clients, fostering a sense of achievement and purpose in your role.

    Benefits Offered

    * Medical, Dental, and Vision Insurance

    * Matching 401K

    * Short & Long-Term Disability

    * Life Insurance

    * Paid Holidays

    * Paid Time Off

    ** RL Canning is an Equal Opportunity Employer.All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, age, physical or mental handicap unrelated to ability, or an unfavorable discharge from military service.

    ** We are not offering visa sponsorship or Corp2Corp for this position due to resource requirements.

  • Addison Group

    Desktop Support Analyst

    2 weeks ago

    Addison Group Washington, United States

    Position: Desktop Support Analyst · Location: District of Columbia - 5 Days Onsite · Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Desktop Support Analyst to join a project - this contract is slated ...

  • Logistics Management Institute

    PMO Support Analyst

    1 week ago

    Logistics Management Institute Washington, United States

    LMI is seeking a Junior PMO Analyst to support a Project Management Office (PMO) within the United States Postal Service (USPS). The candidate will work closely with a geographically diverse project team, including clients, other contractors, and ven Support Analyst, Support, Pro ...

  • Chevo Consulting

    Program Support Analyst

    6 days ago

    Chevo Consulting Washington, United States

    CHEVO is hiring Analysts to join our Department of Homeland Security (DHS) team. The successful candidate will work as a member of the engagement team providing analyst support for a government Disaster Preparedness project. The ideal candidate will have previous experience servi ...

  • Tentek, Inc.

    Desktop Support Analyst

    2 weeks ago

    Tentek, Inc. Washington, United States

    Desktop Support Analyst (News Broadcast team) · Duties: · Troubleshoot hardware and software issues onsite and remotely, including on-air support. · Equipment setups and moves. · Computer imaging and configuration. · Log, update and follow up on support requests in ticketing syst ...

  • Starks Industries LLC

    Onsite Support Analyst

    23 hours ago

    Starks Industries LLC Washington, United States

    Job Description · Job Description Salary: $ $45.82 · Job Title: Onsite Support Analyst · Job Description: · We are seeking a dedicated and skilled Onsite Support Analyst to join our IT Support Services team. The Onsite Support Analyst will be responsible for providing technical ...

  • Tentek, Inc.

    Desktop Support Analyst

    1 week ago

    Tentek, Inc. Washington, United States

    Desktop Support Analyst (News Broadcast team) · Work Schedule: Onsite daily · Duties: · Troubleshoot hardware and software issues onsite and remotely, including on-air support. · Equipment setups and moves. · Computer imaging and configuration. · Log, update and follow up on supp ...

  • Jones Lange Lasalle, Inc.

    Analyst, Production Support

    1 week ago

    Jones Lange Lasalle, Inc. Washington, United States

    Analyze property operating statements and rent rolls and determine a pro-forma NOI used for loan determination. Assist senior team members in sizing and structuring debt transactions by using fundamental valuation methodologies, identifying and resea Production, Analyst, Support, ...

  • SAIC

    Customer Support Analyst

    2 weeks ago

    SAIC Washington, United States

    · Introduction · Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The National Security & Space Sector ...

  • Tripoint Search

    Technology Support Analyst

    11 hours ago

    Tripoint Search Washington, United States

    Location: Washington, District Of ColumbiaType: Direct HireJob #644Salary: $50,000Technology Support Analyst (Entry Level) · ORGANIZATION: · International Law Firm · LOCATION: · Washington, DC · COMPENSATION & BENEFITS: · Base salary up to $55K, Paid Overtime, Bonus eligibl ...

  • LMI Consulting, LLC

    PMO Support Analyst

    6 days ago

    LMI Consulting, LLC Washington, United States

    · PMO Support Analyst · Job Locations · US-DC-Washington, DC · Job ID · # of Openings · 1 · Category · Consulting/Business Management · Overview · LMI is seeking a Junior PMO Analyst to support a Project Management Office (PMO) within the United States Postal Service (USPS). The ...

  • Vosper Thornycroft Group

    Technical Support Analyst

    23 hours ago

    Vosper Thornycroft Group Washington, United States

    Overview · VTG delivers force modernization and digital transformation solutions across warfighting domains. A trusted partner to our Defense and National Security customers, we leverage innovative technologies, deep domain knowledge, and advanced technical expertise to deliver ...

  • Tentek

    Desktop Support Analyst

    1 week ago

    Tentek Washington, United States

    Desktop Support Analyst (News Broadcast team) · Duties: · Troubleshoot hardware and software issues onsite and remotely, including on-air support. · Equipment setups and moves. · Computer imaging and configuration. · Log, update and follow up on support requests in ticketing sys ...

  • VTG

    Technical Support Analyst

    23 hours ago

    VTG Washington, United States

    Overview: · VTG delivers force modernization and digital transformation solutions across warfighting domains. A trusted partner to our Defense and National Security customers, we leverage innovative technologies, deep domain knowledge, and advanced technical expertise to deliver ...

  • SAIC

    Customer Support Analyst

    1 week ago

    SAIC Washington, United States

    Description · Introduction · Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The National Security & Sp ...

  • LMI Consulting, LLC

    PMO Support Analyst

    6 days ago

    LMI Consulting, LLC Washington, United States

    PMO Support Analyst · Job Locations · US-DC-Washington, DC · Job ID · # of Openings · 1 · Category · Consulting/Business Management · Overview · LMI is seeking a · Junior PMO · Analyst · to support a Project Management Office (PMO) within the United States Postal Serv ...

  • ACUITY BRANDS LIGHTING, INC.

    Technical Support Analyst

    23 hours ago

    ACUITY BRANDS LIGHTING, INC. Washington, United States

    Acuity Brands · Technical Support Analyst · in · Washington , · Missouri · We use technology to solve problems in spaces, light, and more things to come... for our customers, our communities, and our planet. · Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial te ...

  • Amentum

    Program Support Analyst

    6 days ago

    Amentum Washington, United States

    Amentum is seeking an organized professional who enjoys interfacing between functional communities and who's competent in organizing effective solutions. · Program Support Analyst Responsibilities Include: · Providing direct technical and financial project support to the Acoustic ...

  • National 4-H Council

    Systems Support Analyst

    1 week ago

    National 4-H Council Washington, United States

    Mission · 4-H believes in young people and giving all youth equal access to opportunity. For over 100 years, 4-H has supported the next generation of true young leaders. National 4 H Council (Council) is committed to providing leadership and resources so that 4 H programs are av ...

  • GovCIO

    Program Support Analyst

    3 days ago

    GovCIO Washington, United States

    Overview · GovCIO is currently hiring for a Program Support Analyst to provide administrative support to the VRE PSES program. This position is full time and fully remote. · Responsibilities · A great candidate for this role would be strongly detailed oriented with excellent comm ...

  • JBA International

    Technical Support Analyst

    15 hours ago

    JBA International Washington, United States

    · About the job · Washington, District of Columbia · Job Description · Responsibilities: · Foster and exemplify customer-first service. · Assist with all technical support activities for the DC Office. May be asked to assist with technical support for other regional offices a ...