Jobs

    Onsite Support Analyst - Washington, United States - Starks Industries LLC

    Starks Industries LLC
    Starks Industries LLC Washington, United States

    23 hours ago

    Default job background
    Description
    Job Description


    Job Description Salary:
    $ $45.82

    Job Title:
    Onsite Support Analyst


    Job Description:
    We are seeking a dedicated and skilled Onsite Support Analyst to join our IT Support Services team.

    The Onsite Support Analyst will be responsible for providing technical assistance and support to end-users of the DC Child Support Enforcement System, ensuring the smooth operation and maintenance of IT systems and infrastructure.


    Key Responsibilities:

    Technical Support:


    Provide onsite technical support to end-users of the DC Child Support Enforcement System, including troubleshooting hardware and software issues, diagnosing technical problems, and resolving technical issues in a timely manner.


    User Training:


    Conduct training sessions for end-users to enhance their understanding of IT systems and applications, ensuring optimal utilization of technology resources.


    System Maintenance:


    Perform routine maintenance tasks, such as software updates, system backups, and security patches, to ensure the stability and security of IT systems.


    Documentation:


    Maintain accurate records of support activities, including incident reports, service requests, and troubleshooting steps, to facilitate knowledge sharing and problem resolution.


    Hardware and Software Installation:


    Install, configure, and deploy hardware and software components, including desktop computers, laptops, printers, and application software, according to established procedures and standards.


    Security Compliance:


    Ensure compliance with IT security policies and procedures, including user access controls, data encryption, and virus protection, to safeguard sensitive information and mitigate security risks.


    Collaboration:


    Collaborate with the client, members of the IT support team and external vendors to resolve complex technical issues and assist with implementing system enhancements.


    Quality Assurance:


    Conduct quality assurance testing of IT systems and applications to identify and address any defects or deficiencies, ensuring optimal performance and reliability.


    User Support:


    Provide ongoing support and assistance to end-users, including answering technical inquiries, assisting with end-user ticket disposition, providing guidance on IT best practices, and escalating unresolved issues to higher-level support teams as needed.


    Qualifications:
    Bachelor's degree in Computer Science, Information Technology, or related field; or equivalent combination of education and experience.
    Minimum of 8 years of experience in IT support or related field, preferably in a government or legal environment.
    Strong technical skills, including proficiency in troubleshooting hardware and software issues, diagnosing network problems, and performing system maintenance tasks.
    Excellent communication and interpersonal skills, with the ability to effectively interact with end-users of varying technical levels.

    Knowledge of IT security principles and best practices, including familiarity with security controls, data privacy regulations, and incident response procedures.

    Certifications such as CompTIA A+, Network+, or Security+ are a plus.

    Ability to work independently and collaboratively in a fast-paced environment, with a strong commitment to customer service and user satisfaction.


    Experience with the following software:
    SQL Server
    Microsoft Office
    Adobe Acrobat
    JavaScript

    #J-18808-Ljbffr
  • Addison Group

    Desktop Support Analyst

    2 weeks ago

    Addison Group Washington, United States

    Position: Desktop Support Analyst · Location: District of Columbia - 5 Days Onsite · Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Desktop Support Analyst to join a project - this contract is slated ...

  • Chevo Consulting

    Program Support Analyst

    6 days ago

    Chevo Consulting Washington, United States

    CHEVO is hiring Analysts to join our Department of Homeland Security (DHS) team. The successful candidate will work as a member of the engagement team providing analyst support for a government Disaster Preparedness project. The ideal candidate will have previous experience servi ...

  • Tentek, Inc.

    Desktop Support Analyst

    2 weeks ago

    Tentek, Inc. Washington, United States

    Desktop Support Analyst (News Broadcast team) · Duties: · Troubleshoot hardware and software issues onsite and remotely, including on-air support. · Equipment setups and moves. · Computer imaging and configuration. · Log, update and follow up on support requests in ticketing syst ...

  • Jones Lange Lasalle, Inc.

    Analyst, Production Support

    6 days ago

    Jones Lange Lasalle, Inc. Washington, United States

    Analyze property operating statements and rent rolls and determine a pro-forma NOI used for loan determination. Assist senior team members in sizing and structuring debt transactions by using fundamental valuation methodologies, identifying and resea Production, Analyst, Support, ...

  • Logistics Management Institute

    PMO Support Analyst

    1 week ago

    Logistics Management Institute Washington, United States

    LMI is seeking a Junior PMO Analyst to support a Project Management Office (PMO) within the United States Postal Service (USPS). The candidate will work closely with a geographically diverse project team, including clients, other contractors, and ven Support Analyst, Support, Pro ...

  • SAIC

    Customer Support Analyst

    1 week ago

    SAIC Washington, United States

    Description · Introduction · Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The National Security & Sp ...

  • SAIC

    Customer Support Analyst

    2 weeks ago

    SAIC Washington, United States

    · Introduction · Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The National Security & Space Sector ...

  • ACUITY BRANDS LIGHTING, INC.

    Technical Support Analyst

    23 hours ago

    ACUITY BRANDS LIGHTING, INC. Washington, United States

    Acuity Brands · Technical Support Analyst · in · Washington , · Missouri · We use technology to solve problems in spaces, light, and more things to come... for our customers, our communities, and our planet. · Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial te ...

  • Tentek, Inc.

    Desktop Support Analyst

    1 week ago

    Tentek, Inc. Washington, United States

    Desktop Support Analyst (News Broadcast team) · Work Schedule: Onsite daily · Duties: · Troubleshoot hardware and software issues onsite and remotely, including on-air support. · Equipment setups and moves. · Computer imaging and configuration. · Log, update and follow up on supp ...

  • VTG

    Technical Support Analyst

    23 hours ago

    VTG Washington, United States

    Overview: · VTG delivers force modernization and digital transformation solutions across warfighting domains. A trusted partner to our Defense and National Security customers, we leverage innovative technologies, deep domain knowledge, and advanced technical expertise to deliver ...

  • Amentum

    Program Support Analyst

    6 days ago

    Amentum Washington, United States

    Amentum is seeking an organized professional who enjoys interfacing between functional communities and who's competent in organizing effective solutions. · Program Support Analyst Responsibilities Include: · Providing direct technical and financial project support to the Acoustic ...

  • Tripoint Search

    Technology Support Analyst

    10 hours ago

    Tripoint Search Washington, United States

    Location: Washington, District Of ColumbiaType: Direct HireJob #644Salary: $50,000Technology Support Analyst (Entry Level) · ORGANIZATION: · International Law Firm · LOCATION: · Washington, DC · COMPENSATION & BENEFITS: · Base salary up to $55K, Paid Overtime, Bonus eligibl ...

  • LMI Consulting, LLC

    PMO Support Analyst

    6 days ago

    LMI Consulting, LLC Washington, United States

    PMO Support Analyst · Job Locations · US-DC-Washington, DC · Job ID · # of Openings · 1 · Category · Consulting/Business Management · Overview · LMI is seeking a · Junior PMO · Analyst · to support a Project Management Office (PMO) within the United States Postal Serv ...

  • LMI Consulting, LLC

    PMO Support Analyst

    6 days ago

    LMI Consulting, LLC Washington, United States

    · PMO Support Analyst · Job Locations · US-DC-Washington, DC · Job ID · # of Openings · 1 · Category · Consulting/Business Management · Overview · LMI is seeking a Junior PMO Analyst to support a Project Management Office (PMO) within the United States Postal Service (USPS). The ...

  • Vosper Thornycroft Group

    Technical Support Analyst

    23 hours ago

    Vosper Thornycroft Group Washington, United States

    Overview · VTG delivers force modernization and digital transformation solutions across warfighting domains. A trusted partner to our Defense and National Security customers, we leverage innovative technologies, deep domain knowledge, and advanced technical expertise to deliver ...

  • Tentek

    Desktop Support Analyst

    1 week ago

    Tentek Washington, United States

    Desktop Support Analyst (News Broadcast team) · Duties: · Troubleshoot hardware and software issues onsite and remotely, including on-air support. · Equipment setups and moves. · Computer imaging and configuration. · Log, update and follow up on support requests in ticketing sys ...

  • GovCIO

    Program Support Analyst

    3 days ago

    GovCIO Washington, United States

    Overview · GovCIO is currently hiring for a Program Support Analyst to provide administrative support to the VRE PSES program. This position is full time and fully remote. · Responsibilities · A great candidate for this role would be strongly detailed oriented with excellent comm ...

  • National 4-H Council

    Systems Support Analyst

    1 week ago

    National 4-H Council Washington, United States

    Mission · 4-H believes in young people and giving all youth equal access to opportunity. For over 100 years, 4-H has supported the next generation of true young leaders. National 4 H Council (Council) is committed to providing leadership and resources so that 4 H programs are av ...

  • JBA International

    Technical Support Analyst

    14 hours ago

    JBA International Washington, United States

    · About the job · Washington, District of Columbia · Job Description · Responsibilities: · Foster and exemplify customer-first service. · Assist with all technical support activities for the DC Office. May be asked to assist with technical support for other regional offices a ...

  • JBA International

    Technical Support Analyst

    2 hours ago

    JBA International Washington, United States

    · About the job · Washington, District of Columbia · Job Description · Responsibilities:Foster and exemplify customer-first service. · Assist with all technical support activities for the DC Office. May be asked to assist with technical support for other regional offices as nee ...