Desktop Support Analyst - Washington, United States - Addison Group

Addison Group Washington, United States

3 weeks ago

Human Resources

Description

Position: Desktop Support Analyst

Location: District of Columbia - 5 Days Onsite

Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Desktop Support Analyst to join a project - this contract is slated to end in November 2024. Please contact us today to discuss this opportunity

Responsibilities:

Respond to client support requests and determine the nature of their problem or issue.
Provide onsite and remote support to clients for hardware and computer equipment.
Establish, diagnose, repair, maintain, and upgrade hardware and computer equipment.
Possess hands-on experience with Windows and Linux environments and office automation products.
Work with computer peripherals such as printers and scanners.
Implement security patches and other security implementation plans.
Troubleshoot remotely and provide clear instructions to clients.
Record technical issues and solutions in logs and send unresolved issues to the next level of support.
Follow up with clients to ensure their systems are functional.
Report customer feedback and potential product requests.
Create technical documentation and manuals, as well as work tickets.
Ensure that all open requests are resolved and write and complete reports as needed.

Qualifications:

Minimum of 1-3 years of experience as a Desktop Engineer.
Proficient in troubleshooting Microsoft Windows 7 and above.
Excellent understanding of Windows and software knowledge for building images, upgrades, and troubleshooting.
Ability to manage and support end-user devices, such as desktop systems and other peripheral equipment.
Experience in imaging, including creating, testing, and deploying Knowledge of SCCM and Intune is a plus.
Familiarity with smart cards / PIV cards.
Previous experience with Office 365, VPN, Active Directory, and Thin Client.
Knowledge and experience in Conference Room / VTC Setups.

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