- Answers and screens incoming emergency and non-emergency telephone calls from victims, witnesses, suspects, and District administrators, staff, students, parents/guardians, members of the public, representatives from federal and local law enforcement agencies, and other government and non-government entities.
- Evaluates calls by quickly and accurately questioning callers to elicit information necessary to establish the location, nature, degree of severity, priority, and any officer safety risks.
- Maintains contact with more than 30 units by accurately tracking, monitoring, and documenting sworn and civilian personnel movement, activities, and status in CAD.
- Quickly and accurately documents receipt of all calls for service in the Computer Aided Dispatch (CAD) system. Interprets all requests for service(s) needed and determines appropriate response using a high-level of discretion and judgment while considering prescribed procedures and General Orders.
- Expeditiously and accurately directs, via radio and telephone, law enforcement units to respond to potential life or death situations, other emergency, and nonemergency incidents; coordinates the responses of responding units; prioritizes calls waiting to be dispatched.
- Logs and fills out call forms.
- Maintains records of radio calls.
- Summarizes information for broadcasting using clear, concise, and appropriate language in an organized, complete, and accurate manner while using multi-channel radio system.
- Monitors other channels including communication from each school site administrators while maintaining priority law enforcement channels and incoming telephone calls.
- Recognizes units from other departments and agencies and assists them or supplies requested information.
- Responds to officer-initiated radio traffic and requests and disseminates suspect information from calls, prior calls and bulletins and computer-aided system.
- Maintains and accesses business and premise history and index files for emergency and other bulletins and computer-aided system.
- Queries National Crime Information Center (NCIC), Nevada Criminal Justice Information System (NCJIS), Department of Motor Vehicles (DMV), and other local, state, and national computer files to determine status of vehicles, persons, and property, and determine existence of wants and warrants; accesses computer systems to provide information to and request information from other agencies.
- Enters criminal history information into NCIC, NCJIS and other local, state, and national computer files; confirms validity and status of information for other agencies.
- Validates criminal history, warrant, and article entries of colleagues in accordance with Criminal Justice Information Services (CJIS) security policy 3 13. Maintains and validates data in local, state, and national computerized databases including NCIC and NCJIS.
- Performs informational searches in the CAD system and other computerized databases upon request.
- Confirms warrants with responsible agencies; receives, enters, and files warrants and updates status of warrants.
- Enter all Washoe County School District issued trespass warnings into CAD system before manually filing for record keeping.
- Enter all traffic citations and juvenile referrals into the Computer Aided Dispatch (CAD) system.
- Process all incoming volunteer applications for the district.
- Disperse sex offender bulletins to school administration as well as maintaining file system of all bulletins.
- Performs other duties as assigned.
- Ability to skillfully utilize and multitask between telephone, radio, paging, computer, and related systems.
- Effective interview techniques to elicit information from angry and/or upset persons.
- Ability to remain calm and be able to continue working when violent or highly emotional situations occur.
- Standard office equipment including computerized equipment and typewriter.
- Basic terminology used in police and related emergency radio and telephone communications.
- Ability to maintain confidentiality of information.
- Basic organization and operation of police and other emergency services.
- Basic record keeping principles and practices.
- Memorizing codes, names, locations and other detailed information.
- Assessing and prioritizing emergency situations.
- Attending to multiple activities and sources of input simultaneously.
- Obtaining information from individuals in emergency situations, including those who are emotionally distraught, angry or difficult to understand.
- Remaining calm and making rapid and sound judgment in stressful emergency situations.
- Communicating tactfully and effectively with the public, public safety personnel, and others.
- Ability to accurately head and simultaneously document verbal information.
- Ability to work independently and as part of a team.
- Ability to learn policies and procedures of receiving and processing incoming calls.
- Knowledge of jurisdictional boundaries or the ability to quickly learn them.
- Operating complex radio and telephone systems.
- Understanding and following oral and written instructions.
- Reading and interpreting street maps.
- Performing routine clerical and record keeping duties.
- Typing accurately at a rate of 35 net words per minute from printed copy.
- Ability to exercise judgement as when to act independently and use logic and reasoning to reach conclusions and solve problems under minimal supervision.
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School Police Dispatcher Technician - Reno, United States - Washoe County School District
Description
Education Support Professionals (ESP/Classified) - Position - Other (Classified)Job Number
Start Date
Open Date 03/19/2024
Closing Date 07/17/2024
SCHOOL POLICE DISPATCHER TECHNICIAN
SUMMARY DESCRIPTION
Under the general supervision of the Chief of School Police, the School Police Dispatcher Technician receives emergency and non-emergency calls; dispatches assignments according to established police procedures; operates various communications center equipment; performs related work as required to include but not limited to fingerprinting and background checks.
ESSENTIAL DUTIES & RESPONSIBILITIES
Education/Experience: Any combination of education/experience that could likely provide the required knowledge in qualifying. A typical way to obtain the knowledge and skills would be:
Education: Equivalent to a high school diploma.
and
Experience: Two (2) years of general clerical experience involving computer operations and public contact.
Licenses/Certificates: Ability to obtain certification of the NCIC/NCJIS criminal history information system.
OTHER JOB REQUIREMENTS
Experience in law enforcement or public safety dispatching.
Must be willing and able to be called back to work, work overtime, or work varied work shifts.
PREFERRED QUALIFICATIONS
Prior dispatching experience.
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of/ Skill in/Ability to:
The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meetings and training rooms, libraries, residences, or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals. The work area is adequately lighted, heated, and ventilated.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as paper, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.
THIS JOB SPECIFICATION SHOULD NOT BE CONSTRUED TO IMPLY THAT THESE REQUIREMENTS ARE THE EXCLUSIVE STANDARDS OF THE POSITION. INCUMBENTS MAY BE REQUIRED TO FOLLOW ANY OTHER INSTRUCTIONS, AND TO PERFORM ANY OTHER RELATED DUTIES AS MAY BE REQUIRED BY THEIR SUPERVISOR.
The Washoe County School District is committed to providing a safe and respectful learning and working environment for all students, staff, and visitors. The District prohibits bullying, cyber-bullying, harassment, sexual harassment, and/or discrimination based on an individual's actual or perceived race, color, religion, sex (including pregnancy), national origin, age, sexual orientation, gender identity or expression, genetic information, veterans or military status, marital status, disability or the presence of any sensory, physical or mental handicap in any of its educational programs/activities and employment, or in any program or activity conducted or funded by the U.S. Department of Agriculture. The District prohibits discrimination against any youth group listed in Title 36, as a patriotic society, (i.e. Boy Scouts of America) from access to public school facilities use.
Internal Job Number E241575
Salary
Grade 23
Sch A: $24.69 (entry step)
Sch B: $29.26 (entry step)
Salaries are subject to adjustment and may increase and decrease each fiscal year. New employees hired by Washoe County School District are normally placed on the entry step of the grade of the position.
Additional Job Information
This is a 40 hour per week, 260 day position.
Must list Experience in law enforcement or public safety dispatching in Employment History.
INCENTIVES
Eligible employees of WCSD receive different benefits depending on their scheduled hours per week.
Eligible Employees who regularly work less than 20 hours per week receive Social Security benefits, salary increases, longevity bonuses, and credit union benefits.
Eligible Employees who regularly work 20 to 24.75 hours per week receive PERS retirement benefits, which are lifetime pension plans for public employees in various states,
In addition to the benefits above. Eligible Employees who regularly work 25 to 27.25 hours per week receive all the benefits above except medical, dental, and vision insurance.
Eligible Employees who regularly work 27.5 hours per week or more receive full benefits of the district, including medical, dental, and vision insurance, holiday pay, vacation pay, sick leave, life insurance, and insurance premiums for summer months.
All eligible employees also enjoy no state income tax and no Social Security deductions for most positions working 20 hours per week or more.
New employees will be fingerprinted upon hire and every five years thereafter and will have $58.50 deducted from their first paycheck to help defray the cost of fingerprinting. Non-licensed employees will have $58.50 deduction when their fingerprints are completed every five years. Fingerprint fees are subject to change.
Temporary employees working less than 6 months do not receive benefits.
Any applicant who would like to request a reasonable accommodation in any step of the selection process should contact Human Resources at
