Security Dispatcher - Reno, United States - Meruelo Group

Meruelo Group Reno, United States

2 weeks ago

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:Primary duties and responsibilities include, but are not limited to, the following:

Receive and prioritize incoming calls from various sources, including emergency services, customers, and internal staff
Gather relevant information from callers to assess the nature of the situation and determine appropriate response
Dispatch appropriate personnel, such as law enforcement officers or service technicians, to designated locations
Maintain accurate records of all calls received and actions taken
Monitor CCTV cameras and surveillance systems to identify potential security threats or incidents
Collaborate with other departments to ensure efficient coordination of resources
Provide clear and concise instructions to field personnel regarding assignments and priorities
Utilize computeraided dispatch (CAD) systems and other software applications to document incidents and generate reports
Handle escalated calls or complaints with professionalism and effective conflict management techniques

KNOWLEDGE/SKILLS/ABILITIES

Previous experience in dispatching or a related field is preferred

Knowledge of report writing procedures and practices
Familiarity with law enforcement protocols and procedures is a plus
Possession of a valid Dispatching certificate is an advantage
Experience in loss prevention or surveillance is beneficial

QUALIFICATIONS

Excellent communication skills, both verbal and written
Strong attention to detail and ability to multitask in a fastpaced environment
Proficient in using computer systems, including CAD software and Microsoft Office Suite
Ability to remain calm under pressure and make quick decisions
Strong problemsolving skills and ability to think critically
Effective conflict management skills

Licenses / Certificates:

Ability to obtain/renew all government required licenses or certification

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management,team membersand others.

Is regularlyrequired to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel.

May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to25pounds.

Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.
The noise level in the work environment is usually loud.

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