Call Center Representative - Summerville, United States - Charleston Gastroenterology Specialist P

Charleston Gastroenterology Specialist P Summerville, United States

3 weeks ago

Description

Charleston GI has been developing since 1989, our practice is the first and largest gastroenterology practice in the Lowcountry to operate a physicians' practice and three nationally certified and state licensed endoscopy centers. Our team includes eleven outstanding Board Certified Gastroenterologists, with a combined experience of over 100 years of treating patients. We value the health, service, and satisfaction of our patients above all else.

We are seeking an energetic and reliable professional to join our team as a Call Center Representative. The successful candidate will be responsible for answering incoming patient calls, utilizing company policies to solve patient issues and directing calls to the appropriate department when necessary. Our Call Center Representatives are often the first point of contact for our patients, so we are interested in hiring individuals with a commitment to patient satisfaction and an ability to make quick and accurate decisions.

Responsibilities include:

Answering patient calls to learn about and address their needs and transferring them to the appropriate department
Responding efficiently and accurately to patients, explaining possible solutions, and ensuring that patients feel supported and valued
Scheduling patient appointments
Engaging in active listening to callers, confirming or clarifying information as needed
Utilizing software, databases, scripts, and tools appropriately
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
Adhering to all company policies and procedures

Requirements

Qualifications include:

High school diploma or equivalent
2 years of healthcare experience preferred
Knowledge of Medical Terminology
Work independently
Manage multiple priorities
Outstanding customer service skills
Experience with high patient volume
Excellent telephone etiquette and manner, and ability to communicate clearly and effectively
Ability to exercise tact under pressure
Ability to work in a team environment and effectively contribute as a member of a team
Excellent time management and organizational skills

Full-Time Position.

Hours are Monday 7:30am-5:00pm, Tuesday-Thursday 8am-5pm, Friday 8am-1pm

Work Location: Carnes Crossroads, Summerville SC.

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