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customer service representative
1 week ago
Sunset Finance Summerville, United StatesJOB SUMMARY · The CSR plays a very important part in the operation of a consumer finance office. The duties of a CSR are to wait on the customers, take applications, investigate credit, take payments, refinance loans, help with the delinquent work, send out advertising letters, ...
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Customer Service Representative
4 days ago
Circle K Stores, Inc. Summerville, United StatesStore : 1595 Trolley Rd, Summerville, South Carolina 29485 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challe Customer Service Representative, Cus ...
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Customer Service Representative
3 weeks ago
Preferred Appliance Sales and Repair - APS Summerville, United StatesJob Description · Job DescriptionBenefits:401(k) matching · Company parties · Competitive salary · Employee discounts · Free uniforms · Opportunity for advancement · Paid time off · Training & development · Job Title: Customer Service Representative - Appliance Repair Company · C ...
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Patient Services Representative
6 days ago
DotHouse Health Dorchester, United StatesJob Type · Full-time · Description · SUMMARY: · Reporting to the Patient Access Manager, the Patient Service Representative is cross-trained to support various clinical and non-clinical department operations by registering patients, verifying insurance information, and managing a ...
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Customer Service Representative
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Signature Flight Support Summerville, United States· Job Description · Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tui ...
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Technical Customer Service Representative
2 weeks ago
AHT Cooling Systems USA Incorp Ladson, United StatesAHT Cooling System USA is a leading supplier of refrigeration systems for the grocery, convenience store, and transport refrigeration industry. We are currently seeking a Technical Customer Service Representative to join our inside technical service team. The ideal candidate will ...
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Technical Customer Service Representative
1 week ago
AHT Cooling Systems, Inc Ladson, United States:AHT Cooling System USA is a leading supplier of refrigeration systems for the grocery, convenience store, and transport refrigeration industry. We are currently seeking a Technical Customer Service Representative to join our inside technical service team. The ideal candidate wil ...
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Patient Service Representative I
1 week ago
Codman Square Health Center Dorchester, United StatesJob Details · Job Location · Codman Square Health Center - Dorchester, MA · Position Type · Full Time · Education Level · High School · Travel Percentage · None · Job Shift · Day · Job Category · Health Care · Description · Primary Responsibilities: Responsible for w ...
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Patient Services Representative
1 month ago
DotHouse Health Dorchester, United States Full timeSUMMARY:Reporting to the Patient Access Manager, the Patient Service Representative is cross-trained to support various clinical and non-clinical department operations by registering patients, verifying insurance information, and managing appointments including scheduling and con ...
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Member Service Operations Representative
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City of Boston Credit Union Dorchester, United States_**OVERVIEW**:_ The Member Services Operations (MSO) Representative is responsible for processing daily department functions; focusing on member service standards, meeting organizational goals, and maintaining positive and professional relationships with members, peers, staff, an ...
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Thorne Research Summerville, United States** CUSTOMER SERVICE REPRESENTATIVE- Mon-Fri 11:30am-8pm- Remote** · **Job Category****:** Sales **Requisition Number****:** CUSTO002091 Showing 1 location **Job Details** · **Description** · **Customer Service Representative Entry Level** · **Training Mon-Fri 9am-5pm for 3+ w ...
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Float Bank Sales and Service Representative
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First Citizens Bank Summerville, United StatesOverview: Are you a people person Be a First Citizens person. Join our branch team and make a difference.The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education ...
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Patient Services Representative Level I
1 week ago
Uphams Corner Health Center Dorchester, United StatesJob DetailsJob Location415 Columbia Rd - Dorchester, MADescriptionThis employee will help out with evenings and Saturday coverage full-time. The employee will check Registration and Urgent care in-basket pool messages.Patient Services Representative 31 Hours/WeekDayHoursNotesMond ...
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Patient Services Representative Level I
1 week ago
Uphams Corner Health Center Dorchester, United StatesJob Details · Job Location · 415 Columbia Rd - Dorchester, MA · Description · This employee will help out with evenings and Saturday coverage full-time. The employee will check Registration and Urgent care in-basket pool messages. · Patient Services Representative 31 Hours/We ...
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Technical Customer Service Representative
2 weeks ago
AHT Cooling Systems, Inc Ladson, Dorchester County, SC, United States Full time: AHT Cooling System USA is a leading supplier of refrigeration systems for the grocery, convenience store, and transport refrigeration industry. We are currently seeking a Technical Customer Service Representative to join our inside technical service team. The ideal candidate w ...
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CSR - Customer Service Representative
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Domino's Pizza LLC Goose Creek, United States· We are looking for Customer Service Representatives with hustle, personality and people skills Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service. · Your job responsibilities would include (but are ...
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Service Business Development Representative
3 days ago
Stokes Automotive Group Goose Creek, United StatesSchedules service appointments and maintains the service schedule.Makes service follow up calls ensuring customer satisfaction.Communicates effectively with customers and prospects according to their preferred method of communication, whether by phone, by email, or in person.Has ...
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customer service representative
1 week ago
Family Dollar Johns Island, United StatesFamily Dollar MAYBANK HWY [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash regist ...
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Builder Services Representative
1 week ago
David Weekley Home Charleston, United States+ Explore Opportunities · + Purchasing / Estimating / SCM · + Charleston, SC · + Builder Services Representative · Charleston, SC · Builder Services Representative · Apply Now · The Job was shared succesfully · Share Job · Apply Now · Share Job · Job Description · We'r ...
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Customer Service Representative
1 week ago
Gerald's Tires & Brakes Charleston, United StatesJob Description · Job DescriptionGerald's Tires & Brakes in Charleston, SC is looking to hire a full-time Customer Service Representative to assist customers when they visit the shop. Are you a people person with excellent conversational skills? Would you like to work for a compa ...
Patient Services Representative - Dorchester, United States - DotHouse Health
Description
Job Type Full-timeDescriptionSUMMARY:
Reporting to the Patient Access Manager, the Patient Service Representative is cross-trained to support various clinical and non-clinical department operations by registering patients, verifying insurance information, and managing appointments including scheduling and confirmation calls.
The Patient Service Representative will also answer incoming calls supporting the health center's operations as well as manage these calls appropriately either by directly answering the caller's questions or managing phone requests in accordance with our policy and procedures.
Staff in this position must demonstrate superior customer service, excellent verbal communication skills, good judgment, and problem-solving ability.GENERAL DUTIES & RESPONSIBILITIES:
Provide excellent customer serviceSchedule patient appointments utilizing provider templates and organizational standardsManage appointment schedules to ensure timely patient flowCollect mandatory patient information to ensure accurate demographic entriesCoordinate patient information collection related to Sliding Scale ProgramObtain needed insurance referral and/or authorization for servicesVerify current patient insurance eligibility and benefits to ensure accurate and timely remittanceCollect patient paymentsAssist patient with financial concerns or inability to payEnsure accurate and timely information exchange with clinical staffBalance cash drawer ensuring accuracyManage patient communication including correspondence as neededCollect data for routine reportingPromptly answer incoming calls to the Call Center in a professional, courteous manner that is consistently responsive to the caller's needsBased on the nature of the call, determine what action is necessary, such as providing direct Information to a caller's question(s) and/or appropriately transferring the callAppropriately transfer callers to other health center departments and consistently announce all calls being transferred to assure optimal delivery of customer serviceReport any issues and feedback from callers to management in a timely manner.
Document all complaints or other feedback to your supervisor promptlyNavigate the Practice Management System and Electronic Medical Record to access relevant and appropriate information according to the guidelinesIdentify and verify patient demographic information using patient name and date of birth at a minimum to properly identify the patient.
Update the patient's contact information at every encounter, especially the patient's telephone number and addressUtilize electronic flags and phone messages to provide accurate and timely communication throughout the organizationInteract with all customers in a professional, respectful, courteous, and effective manner consistently meeting their needs and assuring follow-throughParticipate in required departmental activities and meetings.
Provide constructive suggestions to improve the Call Center operationsPerform other related duties as required.RequirementsREQUIRED SKILLS & COMPETENCIES:
Education:
High School Diploma or equivalentExperience: Excellent customer service skills and verbal communication/phone skills. Knowledge of phone systems and call management. Knowledge of computer software applications, word processing and excel spreadsheets. Knowledge of medical billings systems and patient/insurance financial management. Detail-oriented with excellent follow through
