Customer Service Representative - Summerville, United States - CNG Holdings, Inc

CNG Holdings, Inc Summerville, United States

3 weeks ago

Full time

Description

Job Description:

General Function / Summary:

As a financial services leader, we strive to make a difference in our customers' lives & the communities we serve. Our Customer Service Representatives are a front-line brand ambassador representing Check N Go or Allied Cash Advance, both part of the CNG Holdings, Inc., family of companies. Our Customer Service Representatives embody the company's identity in behavior, values, and ethics in support of our mission.The Customer Service Representative is responsible for ensuring outstanding customer service and regulatory excellence.

Essential Duties:

Serve and educate customers on the product portfolio by presenting all options for products and/ or services to customers that meet their needs.
Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
Respond professionally and accurately to customers, explaining possible solutions and ensure the customer feels supported and valued.
Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups.
Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
Perform customer verifications to validate information presented.
Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.
Comply with federal and state regulations and Company policies and procedures.
Complete compliance trainings and quarterly I Agree timely.
Other duties as assigned.

Minimum Education and Experience Required:

High school diploma, GED, or equivalent experience
1+ year(s) of experience with sales, customer service, and/or cash handling preferred
Strong customer service, active listening, and verbal and written communication skills
Proficient in Microsoft Office programs
Ability to multitask, prioritize, and work in an autonomous environment
Must have own personal reliable transportation in compliance with published policy and procedure, this may not include public transportation, transportation from family or friends, must maintain a valid Driver's License and valid Automobile Insurance while employed by the company
Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused

Physical Demands:

Call center/retail/office environment
Extensive cash handling
Extended phone usage
Long periods of standing
Extended viewing of computer screens and typing
Must be able to lift up to 50lbs, with or without reasonable accommodations

Travel / Attendance:

Must be able to travel to all stores within the assigned district with personal vehicle
May be asked to travel to neighboring districts
May require overnight travel
Must work assigned shifts as scheduled

Why Choose CNG Holdings, Inc. and Check 'N Go/Allied Cash Advance:

CNG Holdings Inc. (CNG) is headquartered in Cincinnati, Ohio, and is a respected leader in the financial services industry. Through professional partnerships, CNG provides a wide range of convenient and accessible financial products and services designed to improve customers' financial situations, thereby filling a need and delivering value to our customers.

Our mission is to help and to educate our customers, while building and nurturing long-term relationships. We strive to make a difference in our customers' lives and the communities we serve.

Our vision is to deliver innovative financial solutions that better fulfill our customers' unique financial needs so that they can build a better future for themselves and their families.

CNG Holdings, Inc., associates and its brands are expected to create, deliver, and embrace our core values. These values ultimately define how we treat each other and our customers. We are inclusive, transparent, accountable and focused

Commitment to Diversity:

We are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

This posting is intended to describe the general nature of the work anticipated to be performed and is not a comprehensive list of all responsibilities, duties and skills required for the position.

Customer Service Representative

2 weeks ago

Preferred Appliance Sales and Repair - APS Summerville, United States

Job Description · Job DescriptionBenefits:401(k) matching · Company parties · Competitive salary · Employee discounts · Free uniforms · Opportunity for advancement · Paid time off · Training & development · Job Title: Customer Service Representative - Appliance Repair Company · C ...
customer service representative

3 weeks ago

Family Dollar Dorchester, United States

Family Dollar - 273 COLUMBIA RD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash ...
patient services representative

3 weeks ago

Coastal Pediatric Associates Summerville, SC , USA, United States

Apply · Job Type · Full-time · Description · Spring into your new careerCoastal Pediatric Associates is currently hiring for a Patient Services Representative in their Summerville office. If you enjoy and respect children from newborns to teens and the in-betweens, you'll love be ...
Customer Service Representative

4 weeks ago

UASA Summerville, United States

Job Title: Customer Service Representative - Appliance Repair Company · Company Overview: · Join our dynamic team at Preferred Appliance Sales and Repair A leading appliance repair company committed to delivering exceptional service to our customers. We differ from other repair ...
Patient Services Representative

2 weeks ago

DotHouse Health Dorchester, United States

Job Type Full-timeDescriptionSUMMARY:Reporting to the Patient Access Manager, the Patient Service Representative is cross-trained to support various clinical and non-clinical department operations by registering patients, verifying insurance information, and managing appointments ...
Member Service Representative

4 weeks ago

Bayer Heritage Federal Credit Union Summerville, United States

Job Type · Full-time · Description · Ready to look forward to going to work every day? Want to be a part of a service driven culture where employees are appreciated? Check out our opportunity with Bayer Heritage Federal Credit Union · Essential Functions & Responsibilities · ...
Customer Service Representative

2 weeks ago

Signature Flight Support Summerville, United States

· Job Description · Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tui ...
Technical Customer Service Representative

1 week ago

AHT Cooling Systems USA Incorp Ladson, United States

AHT Cooling System USA is a leading supplier of refrigeration systems for the grocery, convenience store, and transport refrigeration industry. We are currently seeking a Technical Customer Service Representative to join our inside technical service team. The ideal candidate will ...
Senior Member Service Representative

2 weeks ago

Tremont Credit Union Dorchester, United States

Job Description · Job DescriptionJob Summary · Under the direction of the Branch Manager, interact with and serve our membership in account opening, transaction processing, deposit and loan product referrals, and other member needs and services. Provide UMSRs with guidance on tra ...
Technical Customer Service Representative

4 days ago

AHT Cooling Systems, Inc Ladson, United States

:AHT Cooling System USA is a leading supplier of refrigeration systems for the grocery, convenience store, and transport refrigeration industry. We are currently seeking a Technical Customer Service Representative to join our inside technical service team. The ideal candidate wil ...
Technical Customer Service Representative

1 week ago

AHT Cooling Systems, Inc Ladson, United States

:AHT Cooling System USA is a leading supplier of refrigeration systems for the grocery, convenience store, and transport refrigeration industry. We are currently seeking a Technical Customer Service Representative to join our inside technical service team. The ideal candidate wil ...
Patient Service Representative I

2 days ago

Codman Square Health Center Dorchester, United States

Job Details · Job Location · Codman Square Health Center - Dorchester, MA · Position Type · Full Time · Education Level · High School · Travel Percentage · None · Job Shift · Day · Job Category · Health Care · Description · Primary Responsibilities: Responsible for w ...
Technical Customer Service Representative

1 week ago

AHT Cooling Systems, Inc Ladson, United States

:AHT Cooling System USA is a leading supplier of refrigeration systems for the grocery, convenience store, and transport refrigeration industry. We are currently seeking a Technical Customer Service Representative to join our inside technical service team. The ideal candidate wil ...
Float Bank Sales and Service Representative

2 weeks ago

First Citizens Bancshares, Inc. Summerville, United States

Are you a people person Be a First Citizens person. Join our branch team and make a difference. The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer aw Sales, Teller, Representative ...
Technical Customer Service Representative

1 week ago

AHT Cooling Systems USA Incorp Ladson, United States

AHT Cooling System USA is a leading supplier of refrigeration systems for the grocery, convenience store, and transport refrigeration industry. We are currently seeking a Technical Customer Service Representative to join our inside technical service team. The ideal candidate will ...
Patient Services Representative

3 weeks ago

Articularis Healthcare Summerville, United States Part time

Articularis Healthcare Group (AHG) is currently seeking a part-time Patient Services Representative in our Summerville, SC location. The long-term schedule will include Saturday's and weekdays as desired. · Our Benefits: · Benefits package that includes group medical, dental, v ...
Customer Service Representative

3 weeks ago

Robert Bosch Tool Corporation Summerville, United States

Strong customer service oriented professional that is responsible for developing and maintaining excellent customer relationships with both internal and external customers. Possess flexibility within a team environment or individually with minimal su Customer Service Representati ...
customer service representative

3 weeks ago

Family Dollar Summerville, United States

Family Dollar - 501 OLD TROLLEY ROAD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete ...
customer service representative

4 weeks ago

Family Dollar Summerville, United States

Family Dollar N MAIN ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register ...
Patient Services Representative

2 weeks ago

Articularis Healthcare Summerville, United States Part time

Job Description · Job DescriptionSalary: · Articularis Healthcare Group (AHG) is currently seeking a part-time Patient Services Representative in our Summerville, SC location. The long-term schedule will include Saturday's and weekdays as desired. · Our Benefits: · Benefits pack ...