- Free salads at Company Operated Locations
- Flexible Work Schedule
- Competitive Pay
- 401(K)
- 401(K) Matching
- Paid Time Off
- Holiday Pay
- Growth Opportunities
- Supports all aspects of Salata's guest retention and online reputation to ensure that guests have a consistent, desirable experience when providing feedback and attaining a resolution to that feedback.
- Responds to guest feedback both through the website and review sites to maintain an excellent online reputation.
- Analyzes guest satisfaction to determine efficiencies in the resolution process and provide actionable insights to Operations Team.
- Provides support in the success of our Salata Tastemaker Loyalty Program for both individuals and catering.
- 2-3 years of hospitality experience in a restaurant or retail environment.
- Knowledge of using and maintaining a guest retention ticketing system.
- Knowledge of best practices for maintaining a good online reputation and social media best practices for guest relations.
- Must have a driver's license.
- Must have a clear MVR.
- One week of operational training is required at Salata's Houston-based HQ.
- Ethical Conduct.
- Problem Solving/Analysis.
- Communication Proficiency.
- Time Management.
- Must work well in groups as well as individually.
- Self-motivated.
- Analytical thinking.
- Planning and organizational skills with great attention to detail.
- Ability to establish and maintain effective working relationships with employees, supervisors, community partners and guests.
- Overall strong creative and visual sense.
- Bilingual is a plus
- Function in a fast-paced, restaurant, office environment
- Sit for an extended period of time.
- Hand/Finger dexterity.
- Occasionally lift 50 lbs. or more.
-
Guest Retention Specialist
3 weeks ago
Salata Franchise LLC Houston, United States: · **Calling All Foodies** · **Company Introduction** · At Salata, our concept is and will always be simple: your salad is what you make it. As a built-to-order salad kitchen with more than 50 fresh toppings, five salad bases, and a dozen house-made, gluten-free dressings, our g ...
-
Policy Retention Specialist
3 weeks ago
SageSure Houston, United States**Overview**: · **What **you'd** be doing**: · - Researching and addressing escalated issues in an effort to address customer concerns positively impact the customer's experience, up to and including executive level escalations. · - Identifying trends and opportunities for coachi ...
-
Retention Specialist
2 weeks ago
Tricon Residential Inc. Houston, United StatesTricon Residential Inc. (NYSE: TCN, TSX: TCN) is an owner and operator of a growing portfolio of more than 36,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local com ...
-
Retention Specialist
2 weeks ago
Tricon Residential Inc. Houston, United StatesTricon Residential Inc. (NYSE: TCN, TSX: TCN) is an owner and operator of a growing portfolio of more than 36,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local com ...
-
Guest Retention Specialist
2 weeks ago
Salata Houston, United StatesCalling All Foodies · Company Introduction · At Salata, our concept is and will always be simple: your salad is what you make it. As a built-to-order salad kitchen with more than 50 fresh toppings, five salad bases, and a dozen house-made, gluten-free dressings, our guests can f ...
-
Account Retention Specialist
4 weeks ago
Empower Pharmacy Houston, United StatesCompany Overview · Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing fac ...
-
Account Retention Specialist
4 days ago
Empower Pharmacy Houston, United StatesCompany Overview · Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing fac ...
-
Guest Retention Specialist
1 week ago
Salata Holdings, LLC. Houston, United StatesCalling All Foodies · Company Introduction · At Salata, our concept is and will always be simple: your salad is what you make it. As a built-to-order salad kitchen with more than 50 fresh toppings, five salad bases, and a dozen house-made, gluten-free dressings, our guests can fu ...
-
Nursing Retention Specialist
2 weeks ago
Texas Children's Hospital Houston, United StatesJob Summary · We are searching for a Nursing Retention Specialist - someone who works well in a fast-paced setting. In this position, you will lead and be responsible for developing, implementing, and sustaining retention programs and system wide initiatives aimed at retaining n ...
-
Talent Acquisition Spl
3 weeks ago
XL Parts LLC Houston, United States**Who are we?** · XL Parts and The Parts House (TPH) a Marubeni Group is the fastest growing wholesale auto parts supplier in the Southern US. Competing with the giants in the industry; we listen to understand and then commit ourselves to providing fast, reliable parts solutions. ...
-
Leasing Specialist
3 weeks ago
NRP Investments LLC Houston, United StatesCome join NRP's A+ team We've been recognized as a "Top Workplace" because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career. · NRP has been recognized with several industry awar ...
-
Leasing Specialist
3 weeks ago
NRP Investments LLC Houston, United StatesCome join NRP's A+ team We've been recognized as a "Top Workplace" because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career. · NRP has been recognized with several industry awar ...
-
Data Management Geoscientist
1 week ago
Ikon Science Houston, United States**About us** · Ikon Science is a global provider of geopredictive and knowledge management software and solutions to optimize subsurface discovery and production. For over 20 years, Ikon's dedicated service-minded teams have applied deep scientific expertise and technology innova ...
-
Marketing Specialist
1 week ago
Altmedical Clinic Houston, United StatesAltmedical Clinic is a leading provider of chiropractic care dedicated to improving the health and wellness of our community. With a team of experienced professionals and state-of-the-art facilities, we offer comprehensive chiropractic services to address a wide range of health c ...
-
Recruiting & HR Specialist
3 weeks ago
TWO MEN AND A TRUCK® Houston, United StatesLaunch your career with TWO MEN AND A TRUCK as a Full Time Recruiting & HR Specialist and discover the opportunities for growth In this role you will develop, implement, and oversee the recruiting plans of our front-line team members by carrying out the day-to-today hiring and on ...
-
Payroll Specialist
1 week ago
Avelo Airlines, Inc. Houston, United States: · We're on the lookout for a Payroll Specialist eager to become part of our team at Avelo Airlines, where we're dedicated to fostering a culture centered on execution, simplicity, and unwavering Customer loyalty. Avelo Airlines is an up-and-coming high-value, low-fare airline m ...
-
Corporate Leasing
3 weeks ago
Asset Living Houston, United States**Company Overview** · - Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable pass ...
-
Document Specialist
2 weeks ago
Doris Inc Houston, United StatesJob Summary: · **Responsibilities**: · - Organize and maintain physical and electronic documents according to established procedures · - Perform data entry tasks to input and update information in document management systems · - Ensure documents are properly labeled, indexed, and ...
-
Clinical Specialist
3 weeks ago
Regency Integrated Health Services Houston, United States**Primary Responsibilities** · The Clinical Specialist will serve as an advisor, trainer, educator and auditor and will assist and support the facility Administrator and Director of Nursing. The Clinical Specialist is responsible for reviewing the operational systems of the facil ...
-
Specialist-payroll Classified and Substitute
1 week ago
Spring Independent School District Houston, United States**Days**:226 · **Min**:$38,890 · **Mid**:$45,760 · **JOB TITLE**:Specialist**-**Payroll Classified and Substitute · **REPORT TO**:Payroll Supervisor, Financial Services Division · **WAGE/HOUR STATUS**:Nonexempt · **PAY GRADE**: Para 7 · **P**R**I**M**ARY PURPOSE**: · The Classifi ...
Guest Retention Specialist - Houston, United States - Salata Franchise LLC
Description
Job Description
Job DescriptionDescription:Calling All Foodies
Company Introduction
At Salata, our concept is and will always be simple: your salad is what you make it. As a built-to-order salad kitchen with more than 50 fresh toppings, five salad bases, and a dozen house-made, gluten-free dressings, our guests can fully customize their salads and wraps precisely how they want with no restrictions. There are many other salad concepts like ours, but when you walk into a Salata, we want our guests to feel like they can do, be, and create anything they want—because they can.
We believe that when our human growth reflects the growth of our salad ingredients, we can all thrive together – as unique individuals and as one healthy community. Since our humble beginnings in 2005, our people have been the critical ingredient that has driven us forward from one restaurant in the downtown Houston tunnels to more than 90 corporate-owned and franchise locations across Texas, Georgia, Southern California, and Louisiana. With plans to open in multiple new markets, including Charlotte, NC, this salad kitchen is poised for growth and to push forward with our goal to share fresh, healthy food with all communities. We need enthusiastic, positive thinkers and self-starters to help us reach that goal.
About the Role
Reporting to the Guest Retention Manager, the Guest Retention Specialist (PT) at Salata is the most direct line to our guests. Bringing with them their outgoing personality and positive attitude every day, the Guest Retention Specialist is responsible for providing a welcoming presence and excellent service to support their team with the goal of maintaining guest retention and finding quick resolutions to guest feedback. This position will follow and improve the guest relations process and ensure all guest feedback is addressed through all channels, including social media, the Salata website, and over the phone.
If you love working with people, take pride in your unending patience and consider empathy a major personality trait, then this is the opportunity for you
Benefits & Perks
Guest Retention Specialist (PT) Core Responsibilities
Typical activities include, but are not limited to:
Qualifications & Skills
Physical Demands
Supervisory Responsibility
The Guest Retention Specialist (PT) has no supervisory responsibilities.
Work Environment
This job operates out of the Home Office in Houston and remotely from a home office.
Position Type/Expected Hours of Work
This is a part-time non-exempt position. Days and hours of work will be Monday-Friday 9am-2pm or Monday-Wednesday 9am-5pm. This position may transition to a full-time, salary-based position.
Travel: 5%
Travel may be expected based on the assignment.
Home Office Location
16720 Park Row
Houston, TX 77084
*Salata Holdings, LLC is an Equal Opportunity Employer
*Salata participates in the federal government's E-Verify program. All applicants applying must be authorized to work in the United States.