Guest Retention Specialist - Houston, United States - Salata

Description

Calling All Foodies

Company Introduction

At Salata, our concept is and will always be simple: your salad is what you make it. As a built-to-order salad kitchen with more than 50 fresh toppings, five salad bases, and a dozen house-made, gluten-free dressings, our guests can fully customize their salads and wraps precisely how they want with no restrictions. There are many other salad concepts like ours, but when you walk into a Salata, we want our guests to feel like they can do, be, and create anything they want-because they can.

We believe that when our human growth reflects the growth of our salad ingredients, we can all thrive together - as unique individuals and as one healthy community. Since our humble beginnings in 2005, our people have been the critical ingredient that has driven us forward from one restaurant in the downtown Houston tunnels to more than 90 corporate-owned and franchise locations across Texas, Georgia, Southern California, and Louisiana. With plans to open in multiple new markets, including Charlotte, NC, this salad kitchen is poised for growth and to push forward with our goal to share fresh, healthy food with all communities. We need enthusiastic, positive thinkers and self-starters to help us reach that goal.

About the Role

Reporting to the Guest Retention Manager, the Guest Retention Specialist (PT) at Salata is the most direct line to our guests. Bringing with them their outgoing personality and positive attitude every day, the Guest Retention Specialist is responsible for providing a welcoming presence and excellent service to support their team with the goal of maintaining guest retention and finding quick resolutions to guest feedback. This position will follow and improve the guest relations process and ensure all guest feedback is addressed through all channels, including social media, the Salata website, and over the phone.

If you love working with people, take pride in your unending patience and consider empathy a major personality trait, then this is the opportunity for you

Benefits & Perks

• Free salads at Company Operated Locations
• Flexible Work Schedule
• Competitive Pay
• 401(K)
• 401(K) Matching
• Paid Time Off
• Holiday Pay
• Growth Opportunities

Guest Retention Specialist (PT) Core Responsibilities

Typical activities include, but are not limited to:

• Supports all aspects of Salata's guest retention and online reputation to ensure that guests have a consistent, desirable experience when providing feedback and attaining a resolution to that feedback.
• Responds to guest feedback both through the website and review sites to maintain an excellent online reputation.
• Analyzes guest satisfaction to determine efficiencies in the resolution process and provide actionable insights to Operations Team.
• Provides support in the success of our Salata Tastemaker Loyalty Program for both individuals and catering.

Qualifications & Skills

• 2-3 years of hospitality experience in a restaurant or retail environment.
• Knowledge of using and maintaining a guest retention ticketing system.
• Knowledge of best practices for maintaining a good online reputation and social media best practices for guest relations.
• Must have a driver's license.
• Must have a clear MVR.
• One week of operational training is required at Salata's Houston-based HQ.
• Ethical Conduct.
• Problem Solving/Analysis.
• Communication Proficiency.
• Time Management.
• Must work well in groups as well as individually.
• Self-motivated.
• Analytical thinking.
• Planning and organizational skills with great attention to detail.
• Ability to establish and maintain effective working relationships with employees, supervisors, community partners and guests.
• Overall strong creative and visual sense.
• Bilingual is a plus

Physical Demands

• Function in a fast-paced, restaurant, office environment
• Sit for an extended period of time.
• Hand/Finger dexterity.
• Occasionally lift 50 lbs. or more.

Requirements

Supervisory Responsibility

The Guest Retention Specialist (PT) has no supervisory responsibilities.

Work Environment

This job operates out of the Home Office in Houston and remotely from a home office.

Position Type/Expected Hours of Work

This is a part-time non-exempt position. Days and hours of work will be Monday-Friday 9am-2pm or Monday-Wednesday 9am-5pm. This position may transition to a full-time, salary-based position.

Travel: 5%

Travel may be expected based on the assignment.

Home Office Location

16720 Park Row

Houston, TX 77084

*Salata Holdings, LLC is an Equal Opportunity Employer

*Salata participates in the federal government's E-Verify program. All applicants applying must be authorized to work in the United States.