- Answering calls on an internet-based phone system and handling customer queries using up to 6 programs concurrently.
- Adhere to assigned schedule and perform all Customer Care duties and Front-Office Administrative duties as assigned.
- Provide first level support for customer complaints or issues with a mindset of first call resolution.
- Partner with internal cross functional departments to research all customer inquiries and carry out resolution plan.
- Discuss with direct supervisor, results of their daily, weekly, and monthly performance in an open minded and straightforward mindset.
- Accountable for satisfactory daily call answer rate and first call resolutions
- Comfort handling a hazardous chemical with proper training provided by state entities and company trainers.
- Ability to work remotely in cases of extreme inclement weather
- Technically Savvy: Must be able to use up to 6 computer programs/platforms concurrently including but not limited to MS Office Suite (ESP Outlook, Teams, Excel, Word), Google Chrome, as well as internal CRM and Financial Systems. Must be able to follow standard troubleshooting procedures without oversight.
- Communication – must be able to effectively communicate with teammates, managers, and customers
- Interpersonal Skills – demonstrates the ability to understand relationship-orientated aspects of social effectiveness and to operate successfully in a variety of social exchanges. Is also able to use common de-escalation strategies to ensure a satisfactory outcome for each external and internal customer exchange.
- Teamwork – possesses the ability to work together toward a common vision in a professional and positive manner.
- Consistently adheres to established Call Center Metrics daily
- Independently performs tasks of a routine nature with minimal oversight
- Consistently delivers quality work during allotted timeframes
- Demonstrates exceptional organizational skills
- Understands and ensures compliance with regulatory and company policies and procedures
- Minimum of 2 years' experience with standard customer service and administrative duties or similar
- Effective communication skills and ability to interact with all employees and customers
- Ability to resolve customer inquiries while maintaining a professional and calm demeanor
- Ability to remain organized, calm, and focused on attention to detail in a fast-paced environment
- Proficient in Microsoft Office Suite or related software
- General high level of computer skills
- English, fluent proficiency, verbal and written. Knowledge of Spanish an advantage.
- Consistent and reliable transportation to and from your place of work.
- This position is full-time, standard operating hours
- Minimal travel may be required with this position as part of support responsibilities including but not limited to bank and Post Office runs within a reasonable distance.
- Employee is regularly required to talk and hear
- Employee frequently is required to stand, walk, use hands to finger, handle or feel and reach
- Employee is occasionally required to lift office products and supplies, up to 20 pounds
-
Texas Veterans Commission Brazos Bend, TX , USA, United States*Please Note:*All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number, and a description of duties performed.*/To receive Military Employment preference, a copy of the DD Form 214 (m ...
-
CAPPS, Inc. Granbury, United StatesJob Description · Please Note: · All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number, and a description of duties performed. · To receive Military Employment preference, a cop ...
-
HSS Coordinator
3 weeks ago
UnitedHealth Group Granbury, United StatesAt UnitedHealthcare, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more res ...
-
Team Member
1 week ago
Tractor Supply Company Granbury, United StatesTeam Member (Cashier/Sales Associate/Retail) · $ $13.60/ hour · **Overall Job Summary** · This position is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while providing legendary customer service. · **Es ...
-
Certified Medical Assistant
2 weeks ago
Texas Oncology Granbury, United StatesOverview: Texas Oncology is looking for a Certified Medical Assistant to join our team This position will support the Granbury and Weatherford location .This position will be either a level 1, 2 or Sr based on candidate experience. Texas Oncology i s the largest community oncolog ...
-
Physical Therapist
3 weeks ago
FALCON HEALTHCARE Granbury, United States Part timeInterim Healthcare is a leading Regional Provider of Hospice and Home Health Services based in Texas. Our company has grown to over 35 offices in Texas and New Mexico. · At Interim Healthcare, the relationships we have with each other and our patients are the foundation of the s ...
-
CNA (7a-7p) Plus Shift Diff
1 hour ago
Harbor Lakes Nursing and Rehab Granbury, United States_*Celebrating our new employee benefit that gives you instant access to your wages ahead of payday \*New employees are eligible for this benefit immediately upon hire*_ · Apply below after reading through all the details and supporting information regarding this job opportunity. ...
-
Customer Service Representative
2 weeks ago
Aire Serv Heating and Cooling Granbury, United StatesAs a client service representative, you will be the Director of First Impressions. Your key role is receiving inbound calls, actively listen to the clients requests, prioritize the requests, schedule and dispatch service professionals, and follow up with the client once all work ...
-
Veterinary Client Service Representative
1 week ago
Acton Veterinary Group, PLLC Granbury, United StatesIf you enjoy developing relationships with people, and are a pet lover, too? · Then we've got the job for you Acton Veterinary Group is looking for a veterinary Client Service Representative to join our team in Granbury The right candidate will be an animal lover, a hardworking ...
-
Veterinary Client Service Representative
1 week ago
Acton Veterinary Group PLLC Granbury, United StatesJob Description · Job DescriptionIf you enjoy developing relationships with people, and are a pet lover, too? · Then we've got the job for you Acton Veterinary Group is looking for a veterinary Client Service Representative to join our team in Granbury The right candidate will be ...
-
Customer Service Representative
1 week ago
Aire Serv Heating and Cooling Granbury, United StatesJob Description · Job DescriptionAs a client service representative, you will be the Director of First Impressions. Your key role is receiving inbound calls, actively listen to the clients requests, prioritize the requests, schedule and dispatch service professionals, and follow ...
-
Seller closing function
3 days ago
BlueNova Industries Bluff Dale, United StatesLocation: 10963 Berlin / Kreuzberg, Hallesches Ufer 60 | Contract Type: Full-time, permanent | Job ID: 842157 · What you'll be doing with us: · You love it when your guests feel right at home and you can give them your full attention? With ease, you convey this good feeling to ou ...
-
Veterinarian
2 weeks ago
Acton Veterinary Group PLLC Granbury, United StatesJob Description · Job DescriptionThe purpose of this position is to provide the highest quality medical and surgical care for our patients. · The primary duty of the veterinarian is to ensure top-notch care for our patients. This includes delivering excellent medical and surgical ...
-
Sales Representative in Field Service
4 days ago
Velocity Ventures Annetta North, TX, United States FreelanceCurrently, I am looking for a **Sales Representative (m/f/d)** for my client, an electrical wholesaler who is also a producer and direct distributor on the B2B level, in Annetta North, TX. · My client offers a wide range of products in the fields of lighting, installation, buildi ...
-
Regional Management of Therapy Centers
4 days ago
Apex Ventures Briaroaks, TX, United States Freelance**Thursday, February 29, 2024** · **Regional Director of Therapy Centers (Part-Time)**: · Part-Time - ASB Therapy Center Schwabenhof Heilbronn) · Locations: Heilbronn · ASB is one of the largest aid and welfare organizations in the Heilbronn-Franken region. Over 2,000 full-time e ...
-
Horizon Ventures Parker School, United StatesJoin BINDER as a Sales Representative / Sales Coordinator (m/f/d) · Remote work from home possible · Your responsibilities · You will work closely with the sales team to achieve regional sales targets in your assigned territory. · As a competent point of contact for customers, yo ...
-
Patrol Officer
1 week ago
City Of Granbury Granbury, United StatesJob Summary · Under direction of the Patrol Sergeant, employee performs law enforcement and crime prevention work, including but not limited to; patrolling assigned areas, responding to emergency calls, enforcing state and local traffic regulations, detecting and investigating c ...
-
RN - Med Surg
3 weeks ago
US Oncology, Inc Granbury, TX, United StatesRN · Overview · Texas Oncology is looking for a Registered Nurse (RN) to join our team This position will support the Granbury location. This is a full-time Monday-Friday hours (8 or 8:30am-5pm) position with no weekends, call, or major holidays. · Texas Oncology is the largest ...
-
Retail Sales Associate
6 days ago
Advance Auto Parts Parker, United StatesThis is a **part time** retail sales position with a focus on assisting and caring for customers first. Weekend availability preferred. · **What is a Salesperson?** · Entry level sales position capable of supporting the DIY business and achieve our sales and service objectives. T ...
-
Branch Relationship Banker
10 hours ago
National Bank of Arizona Parker, United StatesAt National Bank of Arizona, we're a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and on-going employee development. National Bank of Arizona was founded on the premise of building local relatio ...
Customer Care Representative - Granbury, United States - Pinnacle Propane LLC
2 weeks ago
Description
Job Title: Customer Care Representative
Department: Customer Experience
FLSA Status: Non-Exempt (Full Time)
Reports To: Customer Care Supervisor (CCS)
Position Summary
The Customer Care Representative (CCR) is expected to handle all front-office administrative activities & will be tasked with ensuring the highest levels of customer service are delivered in a courteous and timely manner. This position requires a high level of organization, accuracy, and efficiency in executing and managing the administrative activities executed in the front office. This position will also require proactive cross functional partnership within internal departments to ensure that requests and inquiries are researched and routed based on established processes. The CCR works closely with the Customer Care Supervisor to ensure satisfactory service is delivered consistently to our customers and is proactive in finding ways to connect with the community.
Essential Job Functions
Education:
High School diploma, GED
Experience / Abilities:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
It is the policy of Pinnacle to provide equal employment opportunities to all individuals regardless of their race, creed, color, religion, sex, age, national origin, disabilities, veteran status, marital status, sexual orientation, military status, or any other characteristic prohibited by state or federal law.
