Customer Service Representative - Granbury, United States - Aire Serv Heating and Cooling

Aire Serv Heating and Cooling Granbury, United States

1 week ago

Description

Job Description

Job DescriptionAs a client service representative, you will be the Director of First Impressions. Your key role is receiving inbound calls, actively listen to the clients requests, prioritize the requests, schedule and dispatch service professionals, and follow up with the client once all work has been competed. In addition to receiving inbound calls, you will be making outbound calls to previous clients to assist in scheduling follow up service visits and preventative maintenance tune ups.

Key Skills Required:

Empathetic listener
Persuasive Oral communicator
Organized
Technology Minded
Computer Literate
Microsoft Office
Team player who can work independently
Previous Telephone Sales Experience a plus

Key Attributes Required:

Trustworthy
Self-motivated
Energetic
Friendly
Caring/Nurturing/ Enjoys helping people
Positive Attitude
Teachable and willing to invest in your personal development

Specific Responsibilities:

Receiving inbound calls from clients to schedule appointments
Make outbound calls to existing clients to schedule appointments
Scheduling, routing, and dispatching technicians in a proficient manner
Accurately enter client data into proprietary service management software (Service Titan)
Learn and follow our proven business systems
Handle customer complaints while being respectful and professional
Debriefing with technicians after calls to ensure the client has been taken care of
Perform other duties as needed which may include cross-training in related positions

Hours: Monday - Friday (some weekend responsibilities during peak cooling season June-August)

Benefits: We offer company paid Health, Dental, Vision, and Life Insurance. Paid Vacations and Paid National Holidays.

Weekly Pay with commission incentives.

With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our Code of Values; Respect, Integrity, and Customer Focus while Having Fun in the Process

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