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    Technology Account Manager - Shoreview, United States - Nextek, LLC

    Nextek, LLC
    Nextek, LLC Shoreview, United States

    3 weeks ago

    Default job background
    Description
    Nextek, LLC is a fully functioning software development company in the financial services industry. Nextek creates software applications and solutions to serve the needs of enrolled Financial Service Providers. We are seeking a motivated Business Implementation Analyst to join our Nextek team.

    At Nextek, culture matters. On a regular basis, we get together for food days, friendly competitions, and many other special events. Most importantly, our open-door policy means you're always in the know when it comes to significant decisions and changes.

    Assists Business Integration team with client relationships to increase adoption of Nextek proprietary and integrated technology. Identifies business opportunities as upsell services and products of current and new businesses. Drives retention and growth among customers by understanding their business needs and helping them succeed. Has detailed knowledge of products and services offered and ensures that products and services consistently meet client needs. Supports Business Integration team in curating communication materials for customers to ensure client satisfaction and promote ongoing contract renewal. Advises internal teams on product and service improvements and provides suggestions based on client feedback. Supports the business integration team by working with other accounts. Supports cross-functional activities and working sessions during projects design and implementation phases. Designs and prepares documentation, training materials and communications supporting new processes. May deliver training to impacted business partners and cross-functional teams.

    When it comes to choosing your next path, you may be wondering what to expect, we provide:
    Health insurance
    Dental insurance
    Vision insurance
    Paid time off (PTO)
    Volunteer time off (VTO)
    On-site with hybrid options available
    401K
    Life Insurance
    Flexible schedules
    Monthly Social Activities
    Casual dress code
    Professional development

    Now, you're probably wondering a little more about what we are looking for, so here it is:
    Bachelor's Degree or equivalent experience in related field/position – Required
    Prior project management experience – Preferred
    2+ years of experience in the financial services industry – Required
    Proficient knowledge of operations and impact to customer experience in a financial technology industry
    Knowledge of testing processes and methodologies
    Knowledge of project management, timelines, deadlines, and follow-through on finished projects
    Skills in using data to drive decision-making
    Analytical and conceptual thinking skills

    Want some more specifics? Here's what you'll be doing:
    Support internal and external customer relationships
    Partner with team members to ensure and maintain positive relationship management
    Provide direct correspondence and support for customer inquiries, including calls, emails and face-to-face
    Assist team members with elevated inquires
    Create presentations, educate, and train internal employees
    Assist in office data migrations and data to data transfers
    Provide office and Client technology demo's
    Assist Third Party Technology vendor management
    Develop external resources to support customer success and adoption
    Pull recurring user metrics to review with key stakeholders to drive adoption
    Attend industry trainings to stay up to speed on industry news and knowledge
    Attend weekly meetings with the Product Owners on bug and enhancement updates
    Maintain knowledge on all new product development
    Complete onboarding process as if you were a new Nextek client and new software user
    Attend onsite training events and build ongoing relationships with clients and users, when appropriate
    Have an advanced knowledge of the Nextek Support website and other educational tools
    Attend all sprint kick offs to learn new technology being released

    Take initiative to ensure communication with customers is thorough and conducive to a good experience by investing in your knowledge of the system.

    UAT testing participation to ensure releases are ready for users
    All other duties as assigned

    Nextek is committed to helping you reach your career's maximum altitude.

    We're proud of our track record of helping our employees reach their potential in their chosen field while also helping them explore other parts of our company and industry.

    We're committed to our people in a way that truly shows that at Nextek, the sky really is the limit.

    % % %%sales%%
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