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    Program Manager - Arlington, United States - Consumer Direct Care Network

    Consumer Direct Care Network
    Consumer Direct Care Network Arlington, United States

    3 weeks ago

    Default job background
    Home Services / Social Care
    Description

    JOB SUMMARY

    The Program Manager manages the daily operations of Consumer Direct Care Network programs to support company strategic anchors and thematic goals. Successful candidates will promote cohesiveness in the office environment.

    JOB DUTIES

    • Manage the provision of continuous excellent service to clients, employees, and 3rd party organizations including MCOs
    • Recruit, hire, train, and supervise employees
    • Promote cohesiveness in the office environment
    • Manage day-to-day operations and client advocacy
    • Collaborate with stakeholders regarding the delivery of services
    • Manage program scorecard, dashboard, and key performance indicators
    • Communicate effectively
    • Manage compliance with applicable legal requirements, standards, policies, and procedures
    • Demonstrate dependability
    • Demonstrate effective problem-solving and decision-making skills
    • Exhibit computer efficiency
    • Manage special projects including, but not limited to:
    • o Annual satisfaction survey
    • Maintain necessary skills and knowledge to coordinate workflow
    • Manage marketing of services to referral sources
    • Participate in, and assign professional development and training activities
    • Manage deliverables and ensure timely completion of projects
    • Travel within the assigned geographic area as required
    • Other duties as assigned

    QUALIFICATIONS

    • Bachelor's Degree in related field preferred
    • 4 years of people management experience required
    • Combination of education and experience
    • Ability to work flexible and/or extended hours, if needed, to meet the job requirements.

    The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbents may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle, or feel, and to stand, walk, reach, bend, or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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