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    Student Financial Services Counselor- Adult - Rochester, United States - Roberts Wesleyan College

    Roberts Wesleyan College
    Roberts Wesleyan College Rochester, United States

    3 weeks ago

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    Description

    The Office of Student Financial Services is seeking a full-time (40 hours/week), Student Financial Services Counselor to be responsible for supporting a variety of populations and serves as the first point of contact for student inquiries in the Office of Student Financial Services.

    Counseling (70%)

    • Participate in meeting the guidance and informational needs of students and families through individual counseling, written correspondence or phone calls.
    • Completes proactive outbound call/email campaigns to move students through an aid application and financing processes.
    • Advise prospective and returning students and families regarding financial aid options, application processing, and other issues related to education finance including bill payment options and the status of their account.
    • Assist students with the completion of required financial aid forms and electronic processes such as the Free Application for Federal Student Aid (FAFSA), master promissory notes, entrance loan counseling and other related documents.
    • Assists in outgoing call campaigns; deadline reminders, collection outreach and other notifications as necessary.
    • Maintains professionalism and exceptional customer service; even during occasional emotionally charged conversations.
    • Responds to inquiries with accurate and timely information.
    • Communicates and works with other student services offices to timely and effectively resolve student inquiries.
    • Serves as back-up counselor when necessary. This includes phone, walk-in, and appointment counseling.
    General Responsibilities (30%)
    • Responsible for providing high quality correspondence, informational materials, and program documentation
    • Engage in University-wide initiatives to support student success, achieve strategic growth, and build sustainable foundations
    • Special projects and additional duties as assigned to enhance the level of service and commitment to students, their families and the University.
    The approved salary for this position is $ $16.25/hour.

    Requirements

    Excellent listening and counseling skills, including the ability to discern information, handle sensitive situations with confidence and formulate the best plan/resource to assist students. Self-directed with good organizational skills. Strong communication skills, including the ability to communicate with credibility and confidence to various constituencies and across different departments, as well as government and other agencies. Excellent customer service skills, including the ability to handle sensitive situations with confidence and display unconditional positive regard. Strong ability to identify, analyze, and solve problems and develop cohesive and practical solutions that fit the department policies, practices, and methods. Commitment to detail and quality work that is reliable and consistent. Ability to organize work in a systematic way and manage time effectively. Excellent math and calculations with speed and accuracy. Proficiency in Google and Microsoft suite software. Value teamwork and work well with others. A successful candidate will be able to demonstrate cultural competence and must value the principles of diversity and equity.
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