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    Sales Coordinator - Los Angeles, United States - Caesarstone

    Caesarstone
    Caesarstone Los Angeles, United States

    1 day ago

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    Description
    Sales Coordinator

    Sales Coordinator

    CA
    Dollard-des-Ormeaux

    Sales


    Description

    Reporting to the Regional Sales Manager, this role provides efficient sales support- liaising between the Regional Sales Team and the Customer Service team regarding customer orders and shipments within the Region while coordinating various activities as they relate to the CRM system, customer payment receipts and deposits, and product samples for customer.

    This fast-paced role requires strong organizational skills, high attention to detail and the ability to react quickly and effectively to assist in resolving customer-related issues and answering queries.


    Key Responsibilities:

    • Responsible for all administrative tasks for the branch including but not limited to: answering phones, incoming/outgoing mail, processing expenses report for regional team (sales and operation), assisting with the coordination of branch location employee social events and customer events
    • Complete and perform the final reconciliation of orders (i.e. includes PO, SO, POD, Invoice and Truck Check out); in order to maintain organization and order on a daily basis ensure that all filing of invoices/order paperwork are filed and/or scanned into shared network
    • Conduct the administrative tasks of inter-branch transfer of material
    • Provide exceptional customer service to showroom walk in customers
    • Provide day to day customer service support for both the office and the sales team including but not limited to: inputting order entries into system, attending to customer inquires (in person, by phone, by fax, email), resolving incorrect invoices, daily billing procedure ship confirm
    • Assist National Credit Manager with collections in local market; Conduct weekly credit calls to customers as needed.
    • Process and deposit customer payments including but not limited to: bringing daily bank deposits to local financial institution, processing credit card payments with corporate office
    • Processing account payables (matching paperwork and processing payment request in the system)
    • Coordinate the customer warranty request (middle person) with the Corporate Technical team
    • Coordinate and process the product return process (RMA) requests between the sales and operation team.
    • Providing support to the Regional manager and local operation manager.
    • Provide sales support for issues that cannot be resolved while Sales team is out of office/remote
    • Coordinate and courier sample requests to customers and ensuring sample inventory is up to date and accurate (i.e. inventory count and re-ordering)
    • Support the monthly inventory count process with the operations team
    • Monitor promotional slab requests in CRM and follow up on photo proof.
    • Monitor and report on CRM activity, and provide the users with support as necessary

    Requirements

    Qualifications and Requirements:

    • Responsible for all administrative tasks for the branch including but not limited to: answering phones, incoming/outgoing mail, processing expenses report for regional team (sales and operation), assisting with the coordination of branch location employee social events and customer events
    • Complete and perform the final reconciliation of orders (i.e. includes PO, SO, POD, Invoice and Truck Check out); in order to maintain organization and order on a daily basis ensure that all filing of invoices/order paperwork are filed and/or scanned into shared network
    • Conduct the administrative tasks of inter-branch transfer of material
    • Provide exceptional customer service to showroom walk in customers
    • Provide day to day customer service support for both the office and the sales team including but not limited to: inputting order entries into system, attending to customer inquires (in person, by phone, by fax, email), resolving incorrect invoices, daily billing procedure ship confirm
    • Assist National Credit Manager with collections in local market; Conduct weekly credit calls to customers as needed.
    • Process and deposit customer payments including but not limited to: bringing daily bank deposits to local financial institution, processing credit card payments with corporate office
    • Processing account payables (matching paperwork and processing payment request in the system)
    • Coordinate the customer warranty request (middle person) with the Corporate Technical team
    • Coordinate and process the product return process (RMA) requests between the sales and operation team.
    • Providing support to the Regional manager and local operation manager.
    • Provide sales support for issues that cannot be resolved while Sales team is out of office/remote
    • Coordinate and courier sample requests to customers and ensuring sample inventory is up to date and accurate (i.e. inventory count and re-ordering)
    • Support the monthly inventory count process with the operations team
    • Monitor promotional slab requests in CRM and follow up on photo proof.
    • Monitor and report on CRM activity, and provide the users with support as necessary

    ?Working Conditions

    • Manual dexterity required to use desktop computer and peripherals.
    • Able to conduct presentations, and meetings.
    • Lifting or moving up to 50 lbs may be required.
    • Stay current on all company health and safety practices, training material, and adhere to them in all daily routines
    • Work environment will vary from office, showrooms, trade shows to industrial/manufacturing facilities
    *Caesarstone is an equal opportunity employer committed to diversity and inclusion.
    *We are committed to fostering an inclusive and accessible environment. Caesarstone is an equal opportunity employer committed to diversity and inclusion. Caesarstone Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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