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    Service Advisor - Nashville, United States - Material Handling Inc.

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    Description

    Material Handling Inc.

    is a leading Material Handling provider in the Southeast and we are looking to add to our Nashville Service team.

    We are looking for a Service Advisor to be responsible for specific daily administrative service functions in support of our Service Operations while maintaining a high level of customer satisfaction.

    If you have a great attitude, are detail oriented, have strong communication skills, and a desire to deliver world class customer service then we want to talk to you.

    Job Requirements include the following but other duties may be assigned:


    • Handle all aspects of the service process, from start to finish, with a group of technicians.
    • Answer customer questions and address customer problems.
    • Schedule and coordinate all internal and external service calls as they are received.
    • Create dispatch ticket for all service calls.
    • Maintain technicians Work in Process.
    • Generate and manage service quotes to ensure timely and accurate customer quotes, both internal and external.
    • Follow up on all pending and recommended work with customer.
    • Check notes in work orders to ensure description of repair is clear and concise.
    • Check timecards daily and ensure correct posting of time to work orders.
    • Assist with Accounts Receivable collection efforts.
    Requirements


    • High school diploma, GED, or tech school graduate preferred.
    • High ability to multitask and prioritize responsibilities.
    • Prior experience in a service-oriented environment and use of a service scheduling software highly preferred.
    • Strong math skills, customer service skills, organization, and professional communication are a must.

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