- Handle all aspects of the service process, from start to finish, with a group of technicians.
- Answer customer questions and address customer problems.
- Schedule and coordinate all internal and external service calls as they are received.
- Create dispatch ticket for all service calls.
- Maintain technicians Work in Process.
- Generate and manage service quotes to ensure timely and accurate customer quotes, both internal and external.
- Follow up on all pending and recommended work with customer.
- Check notes in work orders to ensure description of repair is clear and concise.
- Check timecards daily and ensure correct posting of time to work orders.
- Assist with Accounts Receivable collection efforts.
- High school diploma, GED, or tech school graduate preferred.
- High ability to multitask and prioritize responsibilities.
- Prior experience in a service-oriented environment and use of a service scheduling software highly preferred.
- Strong math skills, customer service skills, organization, and professional communication are a must.
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Service Advisor
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Service Advisor - Nashville, United States - Material Handling Inc.
Description
Job Description
Job DescriptionDescription:Material Handling Inc. is a leading Material Handling provider in the Southeast and we are looking to add to our Nashville Service team. We are looking for a Service Advisor to be responsible for specific daily administrative service functions in support of our Service Operations while maintaining a high level of customer satisfaction. If you have a great attitude, are detail oriented, have strong communication skills, and a desire to deliver world class customer service then we want to talk to you.
Job Requirements include the following but other duties may be assigned:
