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Greater Grand Forks Grand Forks, United StatesContact Center Specialist page is loaded · Contact Center Specialist · Apply · locations · Grand Forks, ND · time type · Full time · posted on · Posted 2 Days Ago · job requisition id · R3831 · Location: · Altru Patient Services3065 Demers AveGrand Forks, ND 58201 · S ...
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Contact Center Specialist - Grand Forks, United States - Greater Grand Forks
Description
Contact Center Specialist page is loaded Contact Center Specialist Apply locations Grand Forks, ND time type Full time posted on Posted 2 Days Ago job requisition id R3831 Location:Altru Patient Services3065 Demers AveGrand Forks, ND 58201 Summary:The Contact Center Specialist is responsible for answering incoming calls for the contact center, responding to a variety of patient requests, and handling inquiries from providers and the hospital.
The Contact Center Specialist ensures all calls are executed appropriately utilizing online tools including patient appointment scheduling EMR software systems (Epic) while providing a high level of customer service, empathy, and professionalism.
In addition, the specialist also demonstrates flexibility and willingness to work professionally with physician practice clinical and administrative staff, nursing, and ancillary departments, to maintain a team approach.
The Contact Center Specialist maintains confidentiality of all patient information in accordance with Organization Policies, HIPPA and PCI regulations and ensures compliance with all regulatory requirements as identified by OIG, JCAHO, CMS, etc.
Essential Job Functions:
Manages faxes, uploads orders into the EMR, and transcribes orders using the appropriate EMR fields.
Contacts referring providers for missing information necessary to transcribe the orderSchedules new and established patients, verifies & updates all insurance & demographic information and is accountable for collecting accurate data.
Demonstrates understanding of hospital related services and medical tests.Proactively calls patients to schedule using the appropriate schedulable orders work queue.
Conducts follow-up scheduling activities using the following worklists: Reschedule Report, Follow-up Worklist, Recall List, and Wait List. .Performs other duties as assigned or needed to meet the needs of the department/organization.
Education:
Preferred:
Associates - Healthcare Work Experience:
Preferred:
A minimum of 1 year Related Experience Physical Demand s : Sit: Continuously %)
Stand:
Occasionally (5-33%)
Walk:
Occasionally (5-33%)
Stoop/Bend:
Occasionally (5-33%)
Reach:
Frequently (34-66%)
Crawl:
Not Applicable Squat/Crouch/Kneel: Occasionally (5-33%)
Twist:
Occasionally (5-33%)
Handle/Finger/Feel:
Continuously %)
See:
Continuously %)
Hear:
Continuously %)
Weight Demands:
Lift -Floor to
Waist Level:
Sedentary (
Working Conditions:
Indoor: Continuously %)
Outdoor:
Not Applicable Extreme Temperature:
Not Applicable Driving Requirement Definitions:
Professional Drivers:
Persons who drive as their main responsibility OR transport passengers or hazardous materials
Frequent Drivers:
Persons whose main responsibility is not driving, but drive daily or almost daily
Occasional Drivers :
Persons who drive from once per month to as frequently as once per week
Infrequent Drivers:
Persons who are generally not expected to drive
Driving Requirement for this position:
Infrequent DriverReference ID:
R3831About Us Join our team. We care for one another.
Find out why weve been voted one of Prairie Business Magazines 50 Best Places to Work for three years in a row.
Do what you love. Make a difference.Join our team of health professionals and support staff committed to caring for the region for more than 130 years.
At Altru, we are serious about providing an exceptional patient experience and positively impacting the communities we serve. Our physician led, community-owned, not-for-profit health system serves over 225,000 residents in northeast North Dakota and northwest Minnesota. We are a proud member of the Mayo Clinic Care Network. Our employees are knowledgeable, dedicated, hardworking, trustworthy and self disciplined.Reasonable Accommodations Altru provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment.
If you need a reasonable accommodation in the application process to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact Altrus Human Resources Department or Altru is an Equal Opportunity Employer.
Learn more or to request a copy of our Equal Employment Opportunity and Eligibility policy and Affirmative Action Plan at no charge, please contact Altrus Human Resources Department or Additionally, the following poster is available through the Department of Labor:Know Your Rights .Altru participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
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