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Customer Care Service Specialist - Grand Forks, United States - Rydell Company Inc.
Description
We are seeking Customer Care Service Specialists with excellent customer service skills and a winning attitude. This position is ideal for an energetic individual that enjoys technology, interacting with people and working in a fast-paced, high energy environment.
At Rydell Auto Center, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Rydell is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
**Pay/Schedue**
$16.00/hour plus bonus
Shifts are either 9am-6pm or 9:30am-6:30pm Monday-Friday and every 6th Saturday
**Benefits**
Health, vision, and dental insurance with family and child coverage
Short and long-term disability insurance and life insurance at group rates
After 1 year, a 401(k) with company matching dollars up to 4%
Paid time off
We also offer great in-house benefits including discounted services, an employee assistance program, an employee vehicle purchase program and paid time off to volunteer.
**Responsibilities**
Assist customers through all aspects of sales, service and general inquiries via phone and email ensure 100% customer satisfaction
Support sales staff and management by scheduling customer appointments
Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
Generate and prospect new customers through owner loyalty processes
Provide long-term follow up to our lease portfolio, manifests and internal customer database
Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
Assist the managers with various clerical duties as needed
Be friendly, professional, courteous and efficient when working with all customers and employees
Familiarize yourself with department structures & internal procedures for assisting customers efficiently
**Qualifications**
Experience with Microsoft Office
Ability to communicate customers' interests needs and requests to management and sales personnel
Professional personal appearance
Enthusiastic personality
Upbeat, positive, "smile" on the phone
Professional work ethic
*We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test.*
**Apply for Customer Care Service Specialist**
First name Last name Email address Phone number I would like to receive updates about my application via SMS Address (optional) City (optional) State/Province Zip/Postal Code Yes No Please add your resume (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Please add your cover letter (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted. Desired compensationEducation Highest level of education completed Signature and Verification
I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.
Full Name Date: 2/25/2022
