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Contact Center Specialist
1 week ago
Greater Grand Forks Grand Forks, United StatesContact Center Specialist page is loaded Contact Center Specialist Apply locations Grand Forks, ND time type Full time posted on Posted 2 Days Ago job requisition id R3831 Location:Altru Patient Services3065 Demers AveGrand Forks, ND 58201 Summary:The Contact Center Specialist is ...
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Contact Center Specialist
1 week ago
Altru Health Grand Forks, United StatesLocation:Altru Patient Services · 3065 Demers Ave · Grand Forks, ND 58201 · Summary:The Contact Center Specialist is responsible for answering incoming calls for the contact center, responding to a variety of patient requests, and handling inquiries from providers and the hosp ...
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Retail Associate
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Altru Health Grand Forks, United StatesLong Term Care Family Medicine Physician at Altru Family Medical Center , Grand Forks, ND · Here we care. For one another. · Altru Health System is located in North Dakota and Minnesota. For more information, please contact Ashley Tomblin. We are seeking a board certified/b ...
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Altru Health System Grand Forks, United StatesLong Term Care Family Medicine Physician at Altru Family Medical Center, Grand Forks, ND · Here we care. For one another. · Altru Health System is located in North Dakota and Minnesota. For more information, please contact Ashley Tomblin. We are seeking a board certified/board ...
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PT Sales Associate
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Registration Specialist- Pediatric Clinic
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Customer Care Service Specialist
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PT Sales Associate
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Support Specialist
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Service Support Specialist
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Immediate Hire
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Retail Associate
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Physical Therapy Therapist
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Operations Supervisor, MLT III
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Contact Center Specialist - Grand Forks, United States - Greater Grand Forks
Description
Contact Center Specialist page is loadedContact Center Specialist
Apply
locations
Grand Forks, ND
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
R3831
Location:
Altru Patient Services3065 Demers AveGrand Forks, ND 58201
Summary:
The Contact Center Specialist is responsible for answering incoming calls for the contact center, responding to a variety of patient requests, and handling inquiries from providers and the hospital.
The Contact Center Specialist ensures all calls are executed appropriately utilizing online tools including patient appointment scheduling EMR software systems (Epic) while providing a high level of customer service, empathy, and professionalism.
In addition, the specialist also demonstrates flexibility and willingness to work professionally with physician practice clinical and administrative staff, nursing, and ancillary departments, to maintain a team approach.
The Contact Center Specialist maintains confidentiality of all patient information in accordance with Organization Policies, HIPPA and PCI regulations and ensures compliance with all regulatory requirements as identified by OIG, JCAHO, CMS, etc.
Essential Job Functions:
Manages faxes, uploads orders into the EMR, and transcribes orders using the appropriate EMR fields. Contacts referring providers for missing information necessary to transcribe the order
Schedules new and established patients, verifies & updates all insurance & demographic information and is accountable for collecting accurate data.
Proactively calls patients to schedule using the appropriate schedulable orders work queue.
Conducts follow-up scheduling activities using the following worklists: Reschedule Report, Follow-up Worklist, Recall List, and Wait List. .
Performs other duties as assigned or needed to meet the needs of the
department/organization.
Education:
Preferred:
Associates - Healthcare
Work Experience:
Preferred:
A minimum of 1 year Related Experience
Physical Demand
s :
Sit:
Continuously %)
Stand:
Occasionally (5-33%)
Walk:
Occasionally (5-33%)
Stoop/Bend:
Occasionally (5-33%)
Reach:
Frequently (34-66%)
Crawl:
Not Applicable
Squat/Crouch/Kneel:
Occasionally (5-33%)
Twist:
Occasionally (5-33%)
Handle/Finger/Feel:
Continuously %)
See:
Continuously %)
Hear:
Continuously %)
Weight Demands:
Waist Level:
Sedentary (
Working Conditions:
Indoor:
Continuously %)
Outdoor:
Not Applicable
Extreme Temperature:
Not Applicable
Driving Requirement Definitions:
Professional Drivers:
Persons who drive as their main responsibility OR transport passengers or hazardous materials.
Frequent Drivers:
Persons whose main responsibility is not driving, but drive daily or almost daily.
Occasional Driver
s :
Persons who drive from once per month to as frequently as once per week.
Infrequent Drivers:
Persons who are generally not expected to drive.
Driving Requirement for this position:
Infrequent DriverReference ID:
R3831
About Us
Join our team. We care for one another.
Find out why we've been voted one of Prairie Business Magazine's 50 Best Places to Work for three years in a row.
Do what you love. Make a difference.Join our team of health professionals and support staff committed to caring for the region for more than 130 years.
At Altru, we are serious about providing an exceptional patient experience and positively impacting the communities we serve. Our physician led, community-owned, not-for-profit health system serves over 225,000 residents in northeast North Dakota and northwest Minnesota. We are a proud member of the Mayo Clinic Care Network.Our employees are knowledgeable, dedicated, hardworking, trustworthy and self disciplined.
Reasonable Accommodations
Altru provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment. If you need a reasonable accommodation in the application process to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact Altru's Human Resources Department or
Altru is an Equal Opportunity Employer. Learn more or to request a copy of our Equal Employment Opportunity and Eligibility policy
and Affirmative Action Plan
at no charge, please contact Altru's Human Resources Department or Additionally, the following poster is available through the Department of Labor: Know Your Rights
.
Altru participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
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