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    Desktop Support Technician - Denver, United States - F2OnSite

    F2OnSite
    F2OnSite Denver, United States

    2 weeks ago

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    Description
    5 days ago

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    Job Summary


    Desktop Support Technician is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

    Job Description

    Desktop Support Technician

    Job Summary


    Desktop Support Technician is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.


    Skill Set:
    Configuring/deploying new workstations, imaging workstations, providing end-user support, ServiceNow, AD and Group Policy, O365 support, remote access.

    Responsibilities


    Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.

    Provide support to client identified VIPs

    Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.

    Perform Install/Move/Add or Change (IMAC) activities.

    Perform all assigned desk-side support activities

    Display outstanding technical and professional services skills at all times

    Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines

    Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair

    Understands and follows all documented service operations policies and procedures.

    Other duties or certifications may be assigned to meet business needs

    Requirements


    Education and Experience:
    Typically requires technical school certification or equivalent of 1-2 years of relevant experience

    Knowledge of relevant software and hardware systems

    May Require Additional Customer-specific Certifications Or Training As Required


    Skills:
    Excellence in communication and customer-facing skills

    Strong oral, written and interpersonal skills

    Ability to follow instructions and processes with minimal instruction

    Ability to lift and or move various computer equipment up to 50 lbs.

    Must own a basic repair kit

    Additional requirements may exist if offer of employment is extended

    Company Description


    F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states.

    F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix.

    Learn more at



    WHAT WE DO:

    Our focus is Hardware:
    Desktops, Laptops, Servers, Printers, POS systems, and LCDs.

    We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems.

    We close thousands of service calls each week, and do whatever it takes to get our customers up and running again.

    We specialize in all types of technology, projects, desktop support and more.


    F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states.

    F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix.

    Learn more at

    WHAT WE DO:

    Our focus is Hardware:
    Desktops, Laptops, Servers, Printers, POS systems, and LCDs.

    We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems.

    We close thousands of service calls each week, and do whatever it takes to get our customers up and running again.

    We specialize in all types of technology, projects, desktop support and more.
    Seniority level

    Seniority level

    Entry level
    Employment type

    Employment type

    Full-time
    Job function

    Job function

    Information Technology
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