- Serve as the primary contact for assigned customers, handling inquiries and providing best practice guidance.
- Manage successful product implementation and superior onboarding experiences.
- Build and maintain strong client relationships.
- Ensure timely and successful delivery of solutions according to customer needs and objectives.
- Communicate progress of monthly/quarterly initiatives to internal and external stakeholders.
- Develop new business with existing clients and identify areas of improvement.
- Track and update customer information in CRM or project management tool.
- Travel to customer office locations and trade shows to meet with customers and assist sales teams.
- Prepare reports on account status and assist with challenging client requests or issue escalations as needed.
- Configure basic software elements and coordinate complex data migrations or custom integrations.
- Arrange training sessions and assist with webinars.
- Advocate for customers by capturing feature requests and feedback.
- Proactively contact customers post-implementation based on account health metrics.
- Participate in calls with Account Managers or Sales for functionality explanations or custom service documentation.
- Partner with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
- Assist the sales team in driving and managing renewals.
- Run customer update meetings by tracking and providing status updates
- Organize, research, and respond to customer inquiries.
- Bachelor's degree and 1-3 years of experience in a customer-facing role, such as Customer Success, Customer Support or Account Management.
- Scrappy mentality — we wear many hats and are willing to get our hands dirty.
- Possess strong phone, written and verbal communication skills with excellent presentation skills.
- Confident, high energy, self-motivated and a true team player.
- Experience working with senior and executive level customer contacts.
- Demonstrated ability and desire to work and excel in fast-paced environment.
- Excellent multitasking and project management skills.
- Understanding of basic networking, web applications, and monitoring software with a desire and curiosity to learn new technologies.
- Well-organized, with a high attention to detail and ability to prioritize.
- Proficiency with MS Office.
- Proven ability to educate executive decision-makers, building and maintaining relationships with them.
- Excellent creative and critical thinking skills.
- Adaptable nature and the willingness and ability to shift strategies on a dime to meet the needs of our customers.
- Proven ability to manage multiple complex customer journeys at once.
- Nice to haves:
- Industry knowledge and experience.
- Spreadsheet and data management.
- Experience managing accounts for a product that solves complex problems across many industries and applications.
- Experience working with web/server applications and remote monitoring software.
- Enterprise account management experience.
- Experience with project management tools such as Jira and Smartsheet.
- Bachelor's Degree (or equivalent work experience)
- 3+ years of experience in Customer Success, Consulting, Sales, or related field
- Exceptional client management and communications skills
- Experience working with dealers and reseller reps sales channel models a plus
-
Customer Success Specialist
1 week ago
Ultimate Staffing North Andover, United StatesWe are seeking a dynamic and client-focused Customer Success Specialist to join our team. The Customer Success Specialist will be responsible for ensuring the satisfaction and success of our clients by providing proactive support, guidance, and solutions tailored to their individ ...
-
Customer Success Specialist
1 week ago
Ultimate Staffing North Andover, United StatesWe are seeking a dynamic and client-focused Customer Success Specialist to join our team. The Customer Success Specialist will be responsible for ensuring the satisfaction and success of our clients by providing proactive support, guidance, and solut Specialist, Customer Service, ...
-
Customer Success Specialist
6 days ago
Ultimate Staffing Services North Andover, United StatesJob Description · Job DescriptionWe are seeking a dynamic and client-focused Customer Success Specialist to join our team. The Customer Success Specialist will be responsible for ensuring the satisfaction and success of our clients by providing proactive support, guidance, and so ...
-
client success specialist
1 week ago
CJ Physical Therapy & Pilates Portsmouth, NH, United StatesDo you wish you had a job that had more meaning? Where you could have a positive and transformational impact on people every single day? · Do you love being around people? Do enjoy having meaningful conversations that foster deep relationships and help to create memorable experie ...
-
Marketing Specialist
2 days ago
CCA GLOBAL PARTNERS Manchester, United StatesBuilding a better world That's what we do here at CCA Global Partners. We bring family-owned businesses across North America together to make them stronger independent competitors, keeping that American Dream alive With a focus on people, communities, and independence we're worki ...
-
Field Operations Coordinator
1 day ago
MSB Consulting Manchester, United StatesSIMILAR TITLES: Field Service Coordinator, Support Specialist, Program Coordinator, Operations Associate, Operations Coordinator · **ABOUT US** · MSB Consulting is an educational consulting firm that works directly with the Special Education community. We help our clients maximiz ...
-
Youth Support Specialist Float
2 days ago
Easterseals NH Manchester, United States Full timeSince 1936, Easterseals New Hampshire has provided exceptional services to ensure we change the way the world defines and views disability by making profound, positive differences in people's lives every day. · Easterseals NH services include early childhood centers of excellence ...
-
Marketing Operations Specialist
1 day ago
Nixon Peabody LLP Manchester, United StatesThe Marketing Operations Specialist is responsible for a variety of efforts that drive the firm's marketing operations function. This position is responsible for executing strategies and implementing processes that enhance the efficiency, effectiveness, and overall success of the ...
-
Recreation Advisor-company Paid
15 hours ago
NH Job Corps Manchester, United States**Work for a company that makes a difference.** **We are growing** · **NH Job Corps is hiring for a Recreation Specialist in Manchester, NH** · **About New Hampshire Job Corps (NHJC)** · Job Corps is the largest nationwide residential career training program in the country and ha ...
-
Benefit Operations Specialist
1 week ago
Allegiant Care Manchester, United States**Job Title**:Benefit Operations Specialist · **Position Status**: Full-time · **FLSA Classification**: Non-Exempt · **Reports to**: Operations Manager · **Job Summary**:At Allegiant Care, our members are at the core of everything we do. The Benefit Operations Specialist is respo ...
-
Insmed Incorporated Manchester, United StatesCompany Description: · Insmed is a global biopharmaceutical company on a mission to transform the lives of patients living with serious and rare diseases. Our most valuable resource is our employees, and everything we do is motivated by a patients-first mentality. We are dedicate ...
-
Project Management/Project Planning
1 week ago
Spectrum Dynamics Hampshire, United StatesHAPEKO is the first address for specialists and executives in Germany. The focus of our work is to connect professionals and executives who are looking for a career change with suitable companies. HAPEKO has over 20 locations throughout Germany. · Our client is a subsidiary of t ...
-
Work & Community Support Specialist
16 hours ago
Work Opportunities Unlimited Hooksett, United StatesWhen you join our team, you join the best talent around. We offer individual development plans, customized training, competitive wages and benefits, a supportive company culture as well as tools and resources to succeed and advance within the company. · **Work & Community Support ...
-
Customer Service Representative
6 days ago
Home Care Specialist Inc Concord, United StatesAs a Customer Service Representative at Home Care Specialists one will be responsible for the verification of insurance coverage, processing of medical documentation and the scheduling of delivery for a full spectrum of durable medical equipment. In this role individuals will be ...
-
OEM Logistics LLC Nashua, United StatesOEM Logistics, LLC was founded in January 2023 by two industry veterans with a proven track record of success identifying outside the box niche opportunities and solutions that address the supply chain challenges within the aerospace industry. Our mission is to manage our custome ...
-
Marketing Specialist
16 hours ago
Marmon Aerospace & Defense LLC Concord, United StatesMarmon Aerospace & Defense LLC · Come join a team where People make the difference As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed ...
-
Studio Manager
6 days ago
Orangetheory Fitness - Northern California - #0195 Concord, United States**Job Summary** · Orangetheory is seeking an highly motivated Sales & People leader to join our dynamic studio teams. The Studio Manager will oversee all aspects of aOrangetheory's studio performance. This includes overseeing and driving revenue, sales, studio operations, custome ...
-
Branch and Insurance Specialist
1 day ago
AAA Northern New England Nashua, United States Full timeBranch and Insurance SpecialistIf you are a career-minded, service-driven professional looking to join a fast-paced organization then you have come to the right place. This is an exciting entry level position in our branch network and ideal for candidates interested working in a ...
-
Teacher I-iii
6 days ago
The State of New Hampshire Concord, United StatesState of New Hampshire Job Posting · Department of Corrections · Division of Rehabilitative Services · Concord, NH · **PART TIME · TEACHER I - III SERIES · Position #TMPPT3146 · Monday - Thursday -> 8:00a - 2:30p · $ $43.52 Hourly · The above salary does not include an additional ...
-
OEM Logistics LLC Lowell, United StatesOEM Logistics, LLC was founded in January 2023 by two industry veterans with a proven track record of success identifying outside the box niche opportunities and solutions that address the supply chain challenges within the aerospace industry. Our mission is to manage our custome ...
Technical Customer Success Specialist - Auburn, United States - C Squared Systems LLC
Description
Job Description
Job DescriptionC Squared Systems, LLC is an RF engineering, consulting, and software development company specializing in providing services for seamless wireless coverage from RF analysis to design and implementation of DAS systems and Wi-Fi networks to remote monitoring and management of complex multi-vendor environments. Site Portal, a customizable Web-based software, was engineered by C Squared Systems Systems to remotely monitor and manage these complex multi-vendor environments.
Since 1999, C Squared Systems has executed turnkey in-building wireless solutions using state-of-the-art analysis tools to deliver RF solutions that exceed project scope and customer expectations. Our experience, technical expertise, and diverse projects in the wireless realm have allowed C Squared Systems to continually evolve as new technologies are developed and the demands of our customers change.
Title: Technical Customer Success Specialist
Location: NH
C Squared Systems is currently seeking a dedicated Technical Customer Success Specialist to join our team.
In this role, you will be instrumental in developing strong, lasting relationships with our customers, guiding them from the initial stages of implementation to long-term success. Your responsibilities could include acting as the main point of contact for customers, providing best practice advice, ensuring successful product implementation, and responding to customer inquiries. You will own strategic relationships with our customers, working with everyone from frontline technicians to members of the C-Suite. The role requires someone who can develop a deep understanding of our products, to bridge the gap between our customers and our internal technology teams.
You'll serve as the product expert, guiding the user experience for customers, and owning customer satisfaction through their use of C Squared Systems' products. A proven track record of creating and maintaining deep, lasting relationships with customers is a must, as you'll be dealing with technical and complex issues while creating excitement and loyalty with our customers.
You will also provide sales support and implement business growth strategies. We will train you on our specific business operations and arm you with product knowledge, but you should have experience in business management, particularly with customer support systems, such as customer relationship management (CRM) software and ticketing systems.
Responsibilities:
Skills/Requirements:
Education & Certification:
